Thanks to duty front of house staff especially Miss Rora at the reception counter who had been very friendly and thoughtful enough to have upgraded our reserved “Mint Den Room” to “Family suite room” after learning that it was our 20th wedding anniversary trip to Singapore. Besides, a complimentary tasty mousse cake was offered to us on our anniversary which was deeply appreciated. Upgraded room was very large, well ventilated and equipped with comfortable king size bed and a single bed which enabled us to have wonderful slumber during our 4-night stay in the hotel. House-keeping staff were kind and friendly and had offered us 2 extra bottles of drinking water per day after knowing that the two bottles of water placed inside our suite room could not accommodate our family of 3 during our stay. On the other hand, it seemed that the cistern and shower area in our two bathrooms had not been thoroughly cleaned daily where stains and hair were found during our stay. Besides, those used plates and cups/glasses had not been replaced but simply left intact even after house-keeping service was conducted on our last night stay which was a big shock to us (as it was not so for the previous three nights!)
Location-wise, the hotel is highly accessible as it is 3-minute walking distance to the MRT station - Farrer Park. The City Square Mall is 6-minute walking distance opposite to the hotel where there is supermarket, food court with eateries like Pizza Hut, McDonald’s, Ding Tai Fung, Subway sandwiches etc.
Despite of the cleaning problem which I think it could be much improved with more training and closer supervision, I will stay in this hotel if I come to Singapore again in the near future.
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