Avis : ibis budget Singapore Emerald

Réponse de l'établissement: Cher client, Merci d'avoir partagé vos commentaires avec nous. Veuillez accepter nos excuses pour ne pas avoir pu répondre à vos attentes en matière de ménage. Vos commentaires ne reflètent pas nos normes hôtelières habituelles et nous nous excusons pour toute lacune. Notre hôtel maintient une routine régulière et rigoureuse de gestion du ménage et les chambres sont inspectées avant de les attribuer à nos clients. Veuillez contacter notre équipe de réception pour tout problème dans la chambre afin que mes collègues puissent avoir la possibilité d'inspecter et de vous apporter leur aide. Néanmoins, nous allons intensifier les inspections pour améliorer l'expérience de séjour de nos clients. Les portes des salles de bains de notre hôtel ont été équipées de portes privatives sans serrure pour la sécurité de nos clients. Les portes ne sont pas mauvaises et notre équipe de ménage est toujours disponible pour guider nos clients sur leur utilisation si elle est sollicitée. Nous espérons que vous avez passé un bon voyage lors de votre visite dans notre ville. Cordialement, Janet Guest Experience Executive

Réponse de l'établissement: Dear Bitonio,The Hotel Team is grateful to receive your very strong recommendation for ibis budget Emerald and to learn of your wonderful stay with our clean rooms and highly competitive room rates. Our hotel allows for easy access to the popular attractions via Singapore's world class public transport system. Other than Kallang MRT station which is 12-minutes walk from our hotel, there are also many buses near our hotel which you can take for easy access to the city center. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Réponse de l'établissement: Cher client, Merci d'avoir répondu à vos attentes en tant qu'explorateur urbain soucieux de votre budget ! Notre objectif est de vous offrir un séjour simple et confortable à un prix raisonnable. Bien que nous ne proposions pas de prestations luxueuses, nous souhaitons vous offrir une expérience pratique et agréable, avec tous les équipements essentiels. Dans un souci de préservation de l'environnement, nous avons supprimé les bouteilles d'eau en chambre afin que nos clients puissent participer à nos efforts de réduction des émissions de carbone. L'eau du robinet à Singapour est potable et nous avons installé un distributeur d'eau dans le hall pour que nos clients puissent remplir leurs bouteilles à tout moment. Nous espérons avoir le plaisir de vous accueillir à nouveau. Cordialement, Janet, Responsable Expérience Client

Réponse de l'établissement: Dear Guest ,Thank you for your near perfect rating and recommendation of our hotel.Our hotel is indeed very well connected to the city center, airport and attractions via Kallang MRT station and the bus stops located near our doorstep. Our hotel team thank you for your compliments for the warm hospitality services from the team and the cleanliness of our rooms. Our teams work hard to create a welcoming and comfortable environment, and we are delighted that you felt it. We look forward to your next stay with us.Warm regards,JanetGuest Experience Executive

Réponse de l'établissement: Dear Thương Hoàng,Thank you for highlighting our convenient hotel location, which is highly accessible via public transport and in close proximity to many dining options. The bus stops near our doorsteps allow our guests to skip the 15 - 17 mins walk to the MRT station with just a short bus ride! Our staff move around the hotel regularly to ensure noise levels are kept to a minimum. If you experience any disturbances, please let our front desk concierge know, and we will address them immediately.Please do inform our Front Desk of any issues so that our helpful colleagues can have the opportunity to inspect and rectify, or move you to a different room to ensure that your stay with us remains pleasant. It is our hope to welcome you back in the near future. Warm regards,JanetGuest Experience Executive

Réponse de l'établissement: Dear Guest, Thank you for leaving a positive review for ibis budget Singapore Emerald, and loving the great accessibility we provide for our guests with our convenient location!We are delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it is rewarding to know we've succeeded.It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,JanetGuest Experience Executive

Réponse de l'établissement: Dear woodyallen,Thank you for leaving a five star review for ibis budget Emerald, and loving our functional and affordable rooms and convenient location. Our hotel is indeed very well located with close proximity to many eateries, public transport and convenient amenities. We can’t wait to welcome you back for another memorable experience at our hotel!Warm Regards,RolandGuest Experience Executive

Réponse de l'établissement: Dear Guest, The Hotel Team is delighted to receive your awesome review rating! We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,JanetGuest Experience Executive

Réponse de l'établissement: Dear Pavel&Maria,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer! It means a lot to us to hear that you had a great stay in our hotel and that our accessible location had met your needs as a traveller. Please check with our Front Desk colleagues for MRT trains and buses near our hotel that go to the Marina Bay area. We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

Réponse de l'établissement: Dear KieYin,Thank you for your compliments for our clean surroundings. We are glad to hear that our efforts to maintain a clean and welcoming environment were noticeable during your stay. Cleanliness is a top priority for us, and we appreciate your acknowledgment.We look forward to welcoming you back to our hotel in the future.Warm regards,JanetGuest Experience Executive

Réponse de l'établissement: Chère Marcelinaselly, Merci d'avoir partagé votre expérience positive. Nous sommes ravis d'apprendre que votre séjour a été merveilleux et que notre emplacement, nos installations et nos services ont répondu à vos attentes. Nous sommes ravis de vous accueillir et espérons vous accueillir à nouveau. Cordialement, Janet, Responsable Expérience Client

Réponse de l'établissement: Dear Guest,Thank you for appreciating our hotel and our room in land scarce Singapore. Similar to many of the hotel properties in Singapore, the room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. As Singapore is a really safe country and soliciting is not allowed in our country, many of our guests have shared in their reviews that they did not feel like they were staying near a red light district. Many of our guests have in fact complimented our location for the easy accessibility to public transport, eateries and convenient amenities. It is our hope to welcome you back in the near future. Warm Regards,JanetGuest Experience Executive