The St. Regis Kanai Resort, Riviera Maya

Безумно красивый отель. Номера восхитительные. Сервис , пляж все идеально

坎昆最好的酒店了 最好住套房

Very good service and room

Excelente hotel

Beautiful resort with the best employees that really take to heart caring for your stay. The food was delicious. The resort felt remote, but was in close proximity to other resorts and to Playa del Carmen. I can't wait to return-mostly because the staff made the stay so effortless and wonderful.

Alain and Alejandro hosted a beer tasting session that was second to none! They did an amazing job at walking us through a number of Mexican craft beers that showcased a number of amazing styles. We enjoyed pale ales, IPAs, brown ales and a Pilsner. They were courteous, knowledgeable and made a lasting impression during my 4-night stay. I wouldn’t hesitate to recommend the St Regis based on this experience alone. Thank you Alain and Alejandro!

This is a lovely resort. Set among the mangroves. 4 pools. Great restaurants and bars. All the staff are very friendly and professional and nothing is ever a problem. For example I needed some ice and David was wonderful and helped me out.

I consider myself a fairly down to earth well-versed traveler (over 60 nights in bonvoy hotels this year) and this is the first review I have ever left for any business establishment - restaurant at a Lil hotel. I feel the need to write this review because I was so looking forward to Our family vacation at this new St. Regis. To sum it up, I find this luxury hotel in Mexico to be very amateur. It is clear that while the staff is very nice they work for a corporation that does not encourage the resort to think outside the box in terms of service or thoughtful hospitality . We had a number of issues during our stay at the St. Regis. During the first night, there was some sort of running pipe of water above us. That was quite loud and kept my family and I up all night trying to figure out what it was. It took multiple visits the next day from maintenance staff to fix the issue. There was never any sort of compensation or Concession after our first nights experience. Next, both my family and I have very specific dietary restrictions and needs. My husband and I inquired multiple times ahead of our visit to ensure and confirm that there would be enough appropriate options for us. We were assured many times over the phone and emails prior to our arrival that there would be multiple options available to us upon our visit. Upon our arrival we found out that neighboring Bonvoy hotel the Edition was closed off to a private group for the entire week during our stay, and there was a conference that was being held here at the St. Regis, which limited the available restaurants to us. This was never mentioned to us in our prior conversations with the hotel. More specifically we had a reservation at Chaya and were contacted by the Butler that we could not eat there due to the conference and needed to make a new reservation elsewhere. Many meals throughout our stay included ingredients which were present in our ordered dishes but were not listed on the menu. For example, my salad ordered at Riviera came with apples, despite no mention of apples on the menu and I am allergic. Mayonnaise was present on rice, which we ordered at Toro. I should also mention that upon arrival at the restaurant, the hostess asked about allergies, and I informed them at that time of my apples allergy among other things. I should also note that the food and beverages are very expensive with a very obnoxious amount of alcohol. In the evening we went to our room and were sitting out by our plunge pool to read in a quite setting (pool area plays loud music all day) very loud music was being played coming from another room. When we inquired to our butler about it, they told us there was nothing they could do. Oddly housekeeping mistakenly left their dirty rags on our suitcases and on our bed! We discussed our experience thus far with the management during our stay and they assured us that they would make an effort to make sure the rest of our trip was special. While they apol

We had an amazing family spring break April 2024 at the St Regis Kanai. The resort is stunning from all aspects. The service was perfect. Marcos and Ivan by the pool were amazing and very attentive. Toro was an amazing dining experience, not only the food and drinks, but the service as well, thanks for Alfonso. The butler room service was excellent, room was always cared for. Highly recommend the first floor with the plunge pool. Breakfast was great at Chaya each morning. The gym was well equipped and spacious. Felt very secure and peaceful at all times. Walking the beach was nice and have 2 neighboring resorts was nice to have a drink at their beach clubs. The kids club was perfect for kids aged 10 and under. Paola was amazing with our kids. Lots of activites for the kids and adults too in the daily schedule and the pools are spectactular to hang out all day, plus use of the kayaks and paddle boards was fun. Everyone had an amazing time and we cant wait to come back. Also special shoutout to Mario, one of the butlers for the night time observatory show, as the stars and night sky is beautiful at this resort. As for things to do we did the nearby waterpark, Cirque Soliel show, and dolphin experience, all were short distances and a great time. Thank you to all the staff at the wonder St Regis Kanai, a one of a kind resort.