Avis : Oakwood Premier Melbourne

Réponse de l'établissement: Good afternoon Hi9oyce,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon,Thank you for sharing your detailed feedback. We're glad to hear you appreciated the spacious apartment-style layout of the room and our proximity to Melbourne Convention Centre and key landmarks like Crown Casino.We're sorry to hear the room view did not meet your expectations. If you choose to stay with us again, please feel free to let us know your preferences in advance—we’ll do our best to allocate a room that better suits your desired view.We appreciate your honest comments and hope to have the opportunity to welcome you back in the future.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good morning,We're thrilled you had such a fantastic stay! It's wonderful to hear everything met your expectations, and we truly appreciate you taking the time to share your experience. We can’t wait to welcome you back again soon!Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good morning Ailean,Thank you for your feedback! We're delighted you loved the room and location, and that you found it convenient for walking to DFS and Southbank. Great to hear you found it good value for the price—hope to welcome you back soon!Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon Meiwo,Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you and your boyfriend enjoyed your stay at Oakwood Premier Melbourne.It’s fantastic to know that the receptionist on Friday morning made such a positive impact on your visit. We’re also glad to hear that the room with the city view exceeded your expectations and that you had a comfortable, restful stay.We truly appreciate your kind words, and we can’t wait to welcome you back on your next trip to Melbourne. If there’s anything we can do to make your future stays even better, please don’t hesitate to reach out!Safe travels and see you again soon!Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good morning Laith,Thank you for your feedback — we’ve made note of your comments and will work with our team to address this area. We’re always looking for ways to improve the guest experience and hope to welcome you back again soon.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon Ivan,Thank you for your feedback — we’ve made note of your comments and will work with our team to address this area. We’re always looking for ways to improve the guest experience and hope to welcome you back again soon.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon,Thank you for taking the time to share your feedback following your recent stay with us.We’re delighted to hear you enjoyed the spacious room, thoughtful storage design, and cozy bed—it's great to know the neutral and contemporary style suited your preferences.We also appreciate your comments regarding the walk from the Melbourne Convention and Exhibition Centre. While the location is indeed close, we understand the route through the car parks can feel quiet in the evenings, and we’re currently reviewing the best ways to communicate alternative, well-lit pathways to our guests for added comfort and reassurance.We hope to welcome you back again soon for another comfortable and enjoyable stay.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon Simsky,Thank you for taking the time to share your feedback, and most importantly, congratulations on your recent marriage. We’re genuinely sorry to hear that your honeymoon experience with us fell short of expectations, and I would like to extend my sincerest apologies for the inconveniences you encountered.It’s disappointing to learn of the delays with housekeeping, the unexpected tray charge, and your concerns around staff interactions—this is certainly not the standard of service we aim to deliver. Your comments have been shared with the relevant department heads for immediate review and follow-up.Regarding the room temperature and your request for food to be reheated, I understand how these may have impacted your overall comfort, particularly during such a special trip. While there are some service limitations due to building regulations and safety protocols, we should have communicated this better and offered suitable alternatives where possible.We’re truly sorry we didn’t get things right during your stay, especially at such an important time in your life. I would welcome the opportunity to personally connect with you to learn more and see how we might restore your faith in our hospitality.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon,Thank you for sharing your feedback following your recent stay with us. We truly appreciate your honesty and are sorry to hear that our location didn’t meet your expectations. While we strive to provide a comfortable and enjoyable experience for all our guests, we understand how important accessibility and proximity to key attractions can be when visiting a city.Our location offers easy access to some local highlights, but we recognize it may not suit everyone’s needs, especially those seeking a more lively, central environment. Your comments about transportation and nearby dining options are noted, and we will certainly take them into consideration as we look for ways to enhance our guest experience.We hope you still had a pleasant stay overall, and should you decide to give us another try, our team would be happy to assist you with recommendations on local spots and transportation options to help make the most of your time in the area.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon Joanne,Thank you for your wonderful feedback!We’re thrilled to hear you had an exceptional stay with us and that everything met your expectations. It’s always our goal to provide a seamless and memorable experience, so it’s great to know we delivered on that during your time with us.We truly appreciate your kind words and look forward to welcoming you back to Oakwood Premier Melbourne in the future.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon,I’m really sorry to hear that your anniversary stay didn’t meet your expectations. We always do our best to accommodate special requests, including high-floor and city-view rooms, but unfortunately, we’re unable to guarantee them due to availability at the time of check-in. I understand how disappointing this must have been, especially for such an important occasion.Your feedback is truly appreciated, and I’ll be sure to share it with the team so we can continue improving how we manage guest requests. I do hope you’ll consider staying with us again so we can provide a much better experience next time.Kind regardsKarl DumbrellRooms Manager

Réponse de l'établissement: Good afternoon,Thank you for your wonderful comments! We’re so pleased to hear you found your stay well-priced, clean, and comfortable. It's great to know you enjoyed the bed and facilities as well.We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Oakwood Premier Melbourne soon.Kind regardsKarl DumbrellRooms Manager