Complexes et hôtels à Qingyuan avec spa

I booked a stay at this 5 star hotel for 3 days 2 nights, I must say that the room is clean and spacious, with numerous facilities for all family members such as badminton, tennis, billard, hotspring, cycling, archery etc. Unfortunately, we were very disappointed with the service. 2 staff we encountered were constantly on their phone and not attentive at all. What really pissed us off was the incident that we put up Do Not Disturb at our door as we were taking our afternoon nap. Yet, the hotel staff called our room number. as we were asleep, we didn't pick up. Guess what. They actually called my mobile phone. Just to ask if they need to clean the room. We went to seek clarifications at the hotel reception which the reception staff at first deny they called, until we showed them the missed call number from the hotel. Then they said will feedback to their manager. At night, the manager Ms Wong called. to our disgust, she said that was their SOP! Which hotel, to say this is a 5 star hotel, that when guest put up Do Not Disturb sign, it's their SOP to call the room and worst to call guests' personal mobile phone. Isn't this an invasion of privacy, calling our personal line. This is the first time we experienced this. We never had this when we put up Do Not Disturb sign at numerous hotels we stayed before. The manager didn't sound apologetic at all but very defensive. Even to the extent that they are checking on pir safety. I was really perturbed by her comment above. To the saying goes, what really makes the difference is the heartware and service in hospitality line, not hardware which everyone can build. 预订了这家五星级酒店的三天两晚住宿，我必须说，房间干净宽敞，配备了各种适合家庭成员使用的设施，如羽毛球、网球、台球、温泉、骑车和射箭等。然而，我们对服务感到非常失望。我们遇到的两名员工一直拿着手机，根本不注意周围的情况。真正让我们恼火的是，当我们下午小睡时，我们把“请勿打扰”的牌子放在了门上，但酒店工作人员还是拨打了我们的房间号码。因为我们正在睡觉，没有接电话。猜猜发生了什么？他们拨打了我的手机。只是为了问是否需要打扫房间。我们去酒店前台寻求解释，前台工作人员起初否认他们打过电话，直到我们向他们展示了酒店的未接来电号码。然后他们说会向他们的经理反馈。到了晚上，万女士经理打电话给我们，让我们感到不满的是，她说这是他们的标准操作程序！哪个酒店，自称是五星级酒店，当客人挂出“请勿打扰”的标志时，他们的标准操作程序是打电话到房间，最糟糕的是打电话给客人的私人手机。这不是侵犯隐私吗？打我们私人电话？这是我们第一次遇到这种情况。我们在以前入住的多家酒店挂上“请勿打扰”标志时从未遇到过这种情况。 经理一点也不感到抱歉，反而显得很防卫。甚至到了要检查我们在房间是否安全的地步。她刚才的话让我很不安。俗话说，酒店业中真正起决定作用的是服务和态度，而不是每个人都能建造的硬件设施。

We come to this resort often . We love the architecture and interior design . On this trip , I wanted a hamburger from the restaurant for lunch so after checking-in we went to the restaurant to eat . My wife ordered her meal and I ordered my hamburger . Her food came first but my food never came . After waiting 30 minutes I asked the waitress (Chinese only ) where my burger was and she said she never placed the order. I was so confused how she could make that mistake and told her to start making the burger . I had to wait another 35 minutes for a decent burger . After complaining the management team did all they could to make it right and in the end we left with a positive impression of the staff . They honestly did all they could to make the mistake right and we were grateful for their sincere attempt at making things right. Room and hot springs clean and I would recommend a visit here .

2米4大床！夠寬夠舒服！水很大！沖涼很爽！位置優越！去哪都方便！洗髮水很香！皇室玫瑰洗髮水！我們買了2瓶！前台很貼心！幫我們爭取了最優價！前台小哥小姑娘和保潔員都很親和！特別表揚！

Very good forleasure and relax . Super clean … nice and excellent service . Structures for fitness and leasure at top level in China

房間設施尚可，但衞生不容樂觀，主要體現在房間地毯的清潔上，房間鋪地毯如果不用吸塵器那是不可能做好清潔工作的，會藏污納垢。我對面房間服務員在打掃房間，我就沒見服務員用吸塵器，也沒聽到吸塵器的機器噪聲，怪不得我住的房間總有一股説不上的怪味。但早餐還不錯，雖然遇到了旅行社的大隊人馬，但菜品添加的速度還可以，

環境方面 - **園林景觀優美**：度假村採用園林式佈局，環境優美，空氣清新，被讚譽為“天然氧吧”。 - **温泉池水質清澈**：温泉水來自地下深處，富含微量元素，水質清澈，衞生狀況良好，每天更換温泉水。 #### 設施方面 - **温泉池種類豐富**：擁有多個功能各異的温泉池，如牛奶池、人蔘池、魚療池等，滿足不同需求。 - **休閑娛樂設施齊全**：提供游泳池、小童樂園、健身房、桌球室等，適合各年齡段遊客。 #### 房間方面 - **陽台景觀佳**：房間陽台視野開闊，可欣賞園林美景。 #### 餐飲方面 - **自助餐品種多樣**：早餐和晚餐自助餐品種豐富，包括刺身、熱菜、甜品等，但部分客人認為早餐一般。 #### 服務方面 - **服務態度良好**：工作人員熱情周到，能夠及時解決問題。 #### 交通方面 - **交通便利**：靠近廣清高速銀盞出口和銀盞站，自駕或乘坐城軌都很方便。 總體而言，清遠新銀盞温泉度假村是一個適合休閑度假的好去處。

優越的地理位置，過來旅遊跟朋友住的很省心，舒心，享受生活。裝修風格上檔次，給我一種家的安全感。

Très satisfait, très bon. Ça vaut la peine de le recommander.

L'environnement de service est très satisfaisant, en particulier le service, je suis resté à minuit, le service est aussi bon, je veux cette maison à distance