Hôtel spa à Puerto Vallarta

Overall, the hotel itself was decent. The room, food, and general service were acceptable, and most of the staff were friendly. However, I had a very disappointing experience with the tour desk inside the hotel, especially when it came to payment. On my first day, the tour representative was very friendly, so I decided to book a tour through them. When I paid, the staff member spent quite a while setting up the card terminal and deliberately kept the part showing the exchange rate out of my view. I was never shown the exchange rate clearly, and I was never asked whether I agreed to have the transaction converted into Canadian dollars. I only found out afterward, when I received the transaction notification from my credit card company. The exchange rate they used was extremely poor, and I ended up paying about CAD $30 more than I should have. What bothered me most was that I had no idea this currency conversion was being applied at the time of payment. My understanding is that with Dynamic Currency Conversion, the customer should be clearly shown the exchange rate and final amount and should be given the choice to accept or decline it. That did not happen in my case. I did not go back to argue with them after I discovered it because I did not want this issue to ruin the rest of my vacation. However, after checking online reviews, I also found comments from other guests mentioning similar issues involving exchange rates and deposits. Because of that, I do not believe my experience was simply an innocent misunderstanding. The whole situation felt very misleading. In fact, I had already read some reviews about questionable exchange rates before the trip, so I specifically brought cash to pay the deposit in order to avoid this problem. Unfortunately, I still ended up being charged this way when making the final payment. The tour itself was also not a good fit for us. Almost everyone in the group was local, and the guide mainly spoke Spanish, so if you do not understand Spanish, you may miss a lot of the experience and there were some safety issues too. I also felt the tour was poor value and that several parts of the day seemed focused on encouraging additional spending. The tour was also highly overpriced. To be fair, I would not say the hotel itself is bad. I would still consider staying here again. However, I would strongly recommend being very careful with the tour desk and with any credit card payment. Make sure you can clearly see the currency, exchange rate, and final amount before tapping or inserting your card, and insist on being charged in MXN unless you personally choose otherwise.

We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”

Il a été très agréable de rester ici en raison de l'annulation du vol, mais ma femme et moi-même étaient très heureux! Ils ne fournissent pas de services de taxi à l'aéroport, mais il y a toujours des taxis disponibles pour vous emmener là-bas, le conducteur essaiera de vous débarrasser et de vous facturer 20 $ USD pour ne pas même pas un voyage de 5 minutes, mais les habitants ne payent que entre 5 $ et 10 $ USD max; Donc ne tombez pas pour ça. Mais l'hôtel était une surprise bienvenue pour ma femme & I. AUTOUR LE BUFFET BREAKFAST ADD-ON! Nous n'avons pas fini de payer 90 $ pour notre petit déjeuner qui aurait pu être environ 40 dollars si nous avions prépayé. Ne vous dérangez pas d'acheter la boisson alcoolisée dans un coco, c'est trop cher et vous obtenez très peu d'alcool. Vous pouvez profiter de la coupon gratuite fournie à l'arrivée, vous obtenez un petit truc de coupon qui contient des boissons gratuites, des tirs de tequila, et passez au spa, entre autres. La chambre était assez belle, pas de luxe de haut niveau, mais le reste de l'hôtel était impressionnant et la piscine massive était magnifique.

Pros: - Bonne location - De vastes chambres. - Près de Malecon. Cons : - Trop crowded - Ça fait du bruit. - Seul le réel choix pour le déjeuner est leur place de buffet - La piscine n'est pas propre - Time share - Le personnel pourrait être un peu plus amiable - Le buffet est trop occupé/crowded Le personnel de check-in a dit que le paiement n'était pas effectué et que nous devions payer pour la chambre et le buffet séparément. Après 2 heures de confusion et d'attente avec un an d'âge, il a été finalement résolu.

Excellent endroit, le personnel très attentif, le excellent repas et les réceptions et bars du lobby très gentils, ainsi que la vue et l'accès à la mer

Nice hotel. The food was generally good quality with various choices. The rooms were small and had to pay high premium for a more quiet part or you got the noisy ones by the lift or street view.  Reception stuff are really unwelcoming, unhelpful except David. Generally rate the service low all around except the restaurant staff. Would not go back, much nicer choices in Nurvo Vallarta.

Le centre-ville est très bien situé, mais il est très important de prendre des places pour les visiteurs. La musique en direct chaque nuit, la nourriture a été variée chaque repas, et nous avons reçu un complimentaire repas amélioré, qui était délicieux. Le personnel frontal nous a permis un check-out plus tard, et la propreté du resort est exemplaire!

L'app était facile à utiliser. Cependant, quand ils sont arrivés à l'hôtel, ils m'ont donné une chambre qui ne correspondait pas à ce que j'avais réservé, ce qui est beaucoup plus simple. J'ai demandé une clarification et l'hôtel a dit qu'il n'avait pas d'informations de trip.com sur le type de chambre que j'avais été confirmé et ils ont même mentionné que le code de confirmation était incorrect. Je ne recommande pas trip.com parce qu'ils ne sont pas clairs entre ce que vous réservez et ce que vous recevez

Nous sommes arrivés pour notre séjour de 10 jours et à l'inspection à l'intérieur nous avons été informés que la piscine familiale était fermée pour des rénovations et que tous les invités utilisaient la piscine Adult Only. Il est difficile de se situer à côté de la piscine, car toutes les chaises ont été prises très tôt le jour et ont été envoyées dans la piscine. Le service de l'hôtel est très bien situé, mais il est très important de se déplacer à l'intérieur de la ville. Je leur ai montré l'e-mail que vous aviez envoyé. Ils n'étaient pas très confortables et réticents de nous laisser manger.