Comfort Suites at WestGate Mall

地理位置很好，離很多大賣場很近，下次還會再來！地理位置很好，離很多大賣場很近，下次還會再來！地理位置很好，離很多大賣場很近，下次還會再來！

We’ve stayed here several times. Each time we have great service and the room cleaning people are very nice. The bathroom is showing a little wear, but the dog-friendliness and price keep us coming back.

This is the 2nd time I have stayed in this hotel while on a trip. Very clean and quiet and the rooms are very nice. Breakfast is very good. If I need to be in the Spartanburg area and need a place to stay in the future, I plan on using this hotel again.

Extremely unprofessional and disturbing experience. On September 10th, my husband went downstairs for breakfast and a kitchen employee actually watched how many pastries he took, then took the food he had set aside for our family of five, claiming there was a one-per-person rule. There was no clearly posted sign stating this. When I went downstairs to address the issue, instead of handling it professionally, the employee cursed at us, yelled in our faces, called my husband a liar, and became extremely confrontational. Another woman joined in and got in my face while I was holding my 2-month-old baby. My mother had to step between us because the situation felt like it was about to become physical. The employee then involved her husband and had him threatening my husband during the argument. After provoking and escalating the situation, the hotel called the sheriff's department and had us removed before checkout. All of this over BREAKFAST PASTRIES. Management should absolutely review the security footage from September 10th around 8:20 a.m. before making any assumptions about what happened. Paying guests should never be treated this way. We came to stay at a hotel—not to be cursed at, intimidated, threatened, and treated like criminals over breakfast.

My aunt booked this room for us through *******, it was a king bed with a couch bed. Everything looked decent. Minus the bathtub having dirt still in it. Then we pulled out the couch bed 1) the pull out bed mattress was almost flat, it was dirty and had what looked like pee stains on it. 2) we had to ask for a sheet for the bed which no big deal but not sure why it wouldn't have been supplied in the room knowing it had been booked for 3 adults. instead of letting one of my kids sleep on a disgusting dirty mattress I had to put him in a different hotel. The ceiling above the main bed had what looked like mold and like some of it was going to fall on us at some point. When I mentioned the mattress on the pull out couch to the first front desk associate they did nothing but "we will put a work order in for that" the next morning at check out mentioned it again and they said to contact the manager or go through *******. we had ******* reach out to the manager and they said they would not even give a refund of any kind for anything. And wouldn't move our room either. Moral of the story dont stay here

I used a third-party service to book a hotel called Super Eight, which I believed was through *******. I booked the hotel for two days. On the second day, I wanted to extend my stay for one more day. I called the front desk to ask if they could handle the extension or if I needed to go through Super Eight. They said they could extend it for me. I was instructed to come down to the front desk to swipe my card, which I did. I asked how much it would be, and she mentioned it was around $76. The next day, I went to extend the hotel again, but there was a different person at the front desk. I informed her that I wanted to extend the stay, and she said I would need to do it through the service to maintain the same rate. I mentioned that the woman from the previous day had extended it for me, but she said that wasn’t supposed to happen. While I was discussing extending for the fourth night, I received a charge of $51 on my phone. She explained that it was for the remaining charge from the previous night. I am disputing the charge because I did not agree to be charged that amount. If I had been given the option, that would be one thing, but to make changes without my consent is unacceptable. Plus there was a huge roach in my room

I would highly recommend Comfort Suites at WestGate Mall to anyone looking for a welcoming and compassionate place to stay. I stayed at the hotel while attending my sister's funeral, which was an incredibly difficult time for my family. From the moment we walked through the doors, the staff made us feel at home. I especially want to recognize Shishken, who went above and beyond with her kindness and compassion. When I shared that I was in town for a funeral, she sincerely expressed her condolences and checked on me each day to see how I was doing and if there was anything she could do to help. Her genuine care meant more than she will ever know. The breakfast attendant was equally wonderful. She was so patient and kind, even taking the time to show me how to make the waffles "the right way" with a smile. It's the little things that make a lasting impression, and every member of the staff treated us with warmth, respect, and kindness. During such a heartbreaking time, Comfort Suites provided more than just a place to stay; they provided comfort, compassion, and outstanding hospitality. I am truly grateful for the care we received and would not hesitate to stay here again or recommend this hotel to family and friends.

We were traveling through with our family and needed to break up our trip. It was clean, spacious and kids loved the pool.

Room wasn’t ready at check in. Housekeeping was definitely the issue with this. The front desk was very apologetic but it seemed there was no rush for housekeeping to get the rooms ready. There were no vacancies the night we stayed so I understand the business. The front desk eluded to this in our conversation. The hallways were rather warm but the room was cool. It was a good stay close to all the restaurants. It did the job. The breakfast was also filling, with nice options.