Avis : Radisson Blu Resort & Spa, Split

Réponse de l'établissement: Cher client, nous vous remercions chaleureusement d'avoir partagé vos commentaires détaillés et d'avoir choisi de séjourner chez nous. Nous sommes ravis d'apprendre que vous avez apprécié votre chambre, le confort du lit et la variété de notre petit-déjeuner. Nous sommes également heureux de savoir que vous avez apprécié notre espace piscine et trouvé le service de navette pratique. Nous accordons une grande importance à vos aimables commentaires et à vos remarques constructives concernant l'accès au club de plage ; vos observations nous aident à améliorer constamment l'expérience de nos clients. Cordialement, L'équipe du Radisson Blu Split. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour un autre séjour relaxant.

Réponse de l'établissement: Cher client, nous vous remercions pour vos commentaires concernant votre séjour au Radisson Blu Resort & Spa, Split. Nous sommes sincèrement désolés des désagréments rencontrés et nous en discuterons avec la direction. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. N'hésitez pas à nous contacter si nous pouvons vous être utiles. Cordialement, L'équipe du Radisson Blu Resort & Spa, Split

Réponse de l'établissement: Dear Guest,Thank you so much for your feedback. Our steam room was closed due to maintenance, but we do understand that this affected your stay and we apologize for the inconvenience caused. We hope to have another chance to welcome you to our hotel with our full operation open and ready for you to experience a relaxing stay you expected.Kind regards,Guest Relations Team

Réponse de l'établissement: Dear Monixa,Thank you so much for your outstanding review and perfect scores!We are thrilled to hear that you enjoyed your stay. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay.Warm regards,Guest Relations Team

Réponse de l'établissement: Dear Natalia Pacienca, thank you for sharing your observations with us. We appreciate your feedback and want to address your concerns.We strive to be transparent and informative in our communication with our guests and we apologize if there was any confusion regarding the amenities available during your stay. It's understandable that you may have been disappointed by the limited options during this time of year. Please note that the limited working hours of our outdoor pool and Mistral beach club is clearly communicated on all our public platforms and booking sites.Regarding the rules in place at our operational facilities, such as the indoor pool and Door Bar, these are in line with safety regulations and standards. For example, food and drink are not permitted in the indoor pool area to ensure the safety of our guests and to comply with relevant laws. Similarly, Door Bar functions as a dining area and certain rules apply to maintain a pleasant atmosphere for all guests.We appreciate your understanding, and we hope to welcome you back during a period when all our amenities are fully operational. We look forward to offering you the complete Radisson Blu experience during the summer season.Best regards, Radisson Blu Resort and Spa, Split

Réponse de l'établissement: Dear guest, thank you for your feedback regarding your stay at Radisson Blu Resort & Spa, Split. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards, Radisson Blu Resort & Spa Team, Split

Réponse de l'établissement: Dear Guest, Thank you so much for your feedback. Our outdoor pool was closed due to maintenance and unforeseen circumstances, but we do understand that this affected your stay and we apologize for the inconvenience caused. We hope to have another chance to welcome you to our hotel with our full operation open and ready for you to experience a relaxing stay you expected. Kind regards,Guest Relations Team

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. I am very sorry to hear about your experience with our reception team and the delay in receiving the additional bathrobes and towels. This is not the level of service we strive to provide, and please accept my sincere apologies for the inconvenience and for the behavior you described during delivery.We have addressed this matter with our team to ensure it does not happen again, as every guest — especially families — should feel fully cared for and welcomed from the first moment.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much improved experience.Kind Regards,The Radisson Blu Split Team

Réponse de l'établissement: Dear Guest, Thank you so much for your feedback, we highly appreciate it and hope to welcome you again soon for another relaxing experience. Kind regards,Guest Relations Team

Réponse de l'établissement: Dear Guest,Thank you so much for your outstanding review and perfect scores!We are thrilled to hear that you enjoyed both our surroundings and the service provided by our team. Your recommendation means a great deal to us, and we are especially pleased to know that you would choose to stay with us again on your next visit.We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay.Warm regards,Guest Relations Team

Réponse de l'établissement: Dear guest, thank you for your feedback regarding your stay at Radisson Blu Resort & Spa, Split. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards, Radisson Blu Resort & Spa Team, Split

Réponse de l'établissement: Dear Guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed the beautiful sea view from your room and appreciated our convenient location.We hope to have the pleasure of welcoming you back to the Radisson Blu Resort & Spa, Split, in the near future.Kind Regards,The Radisson Blu Split Team

Réponse de l'établissement: Dear Guest, thank you for taking the time to share a feedback regarding your recent stay with us. We genuinely appreciate both your positive comments and your valuable suggestions. Your feedback helps us identify areas for improvement and determine the direction we wish to take as a resort. If you have any more comments or concerns, please don't hesitate to contact us directly. Our team is always here to listen and assist you.Warm regards,Radisson Blu Resort and Spa Team, Split

Réponse de l'établissement: Dear guest, thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely appreciate both your positive feedback and your valuable comments on various aspects of our hotel.Regarding the building site, we unfortunately have no control over external property developments, as these are managed by local authorities. However, we understand your disappointment and will work on enhancing our communication regarding such matters on our website and booking channels.We appreciate your understanding and patience regarding this issue.Please feel free to reach out directly if you would like to discuss your experience further. We value your insights as a professional in the hotel industry and remain committed to exceeding your expectations in the future.Warm regards, Radisson Blu Resort and Spa Team, Split