Hôtels 5 étoiles à Benito Juárez

先説好的：全包省心，餐飲水準確實可以（日餐竟然對亞洲人來説也算好吃的，特別scallop melt；然後每晚有表演，海灘很美（還可以免費走到隔壁凱悦海灘&看海豚）。然後進入吐槽環節：第一天進入酒店心情真的很差，説是整個酒店都是海景房，給了我們一間整個酒店最多樹擋住的房間！！！（環酒店觀察過），如圖，壓根看不到海……電話壞的沒辦法叫room service和電話前台；筆裏面沒有筆芯，開關門頂上裝置直接掉下來差點砸到人，浴室老舊，馬桶蓋起皮了坐下刺皮膚，花灑如圖，生銹+堵塞嚴重……然後馬桶還堵了，我們要自己下去前台才能叫到人來修。床品很潮濕。當時覺得自己6000rmb一晚房費大冤種。免費活動沒辦法電話預約，要自己走到海灘的一頭去問，問就説風大免費的兩項kayak和padel board不能玩，問什麼時候風會小點就回全天都不能玩，然後推銷出海浮潛（付費）。等我們走了，過兩小時又看到很多人在玩kayak……實在是懶得又橫跨一整個個暴曬海灘去問了……上菜非常慢、不知道是不是為了拉長用餐時間……很多餐廳有空位但是説服務不過來必須排隊等待……總結：如果要定這個酒店，就要做好心理準備，錢都花在了餐飲和海灘上，不要對酒店房間設施和服務抱五星級期待，其次準備好無盡的小費，才能享受到好的服務，不然就是皺眉，冷臉，怠慢……最後兩張照片是路過的一樓正在打掃的房間，都比我們住的二樓房間海景好多了😩😩😩

My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future! Cons: Hotel is a little old, and rooms are not super clean but for this price, it's above expectations! Pros: 1. The staff is amazing! Everyone we meet has been super nice and warm to us. Especially our butlers Luis and Rodrigo, they were super attentive and went above and beyond with their service. All the staff were super nice and this is one of the reason I love this hotel. 2. The pools, bars, private beach are amazing for photos and relaxing; when we went, there were not many people so I loved the relaxed vibe. 3. The free events they hold changes everyday and are all worth going to!!! Our favorite was the fire show! Definitely attend as many events as possible, cause they are so worth it. 4. Our package also included free hydrotherapy and we literally went to this everyday when we had free time. It is a must try, so relaxing! We also had 500 hotel credit thanks to booking thru trip.com and we used all of that towards massages and they were amazing as well. 5. We chose the all inclusive option (drinks included) and tried all the restaurants. Overall the food is pretty good, and our favorite was Yama. The order of our preference: Yama, Bella, Le Blanc, Torraza, room service and Lumiere. Conclusion: Recommend!!!! We are definitely coming back!

Superbe hôtel, les restaurants sont délicieux, les restaurants asiatiques sont déroutants, restaurant italien préféré, l'hôtel propose parfois un buffet au bord de la piscine. Les installations sont super, les chambres sont grandes, réservées aux adultes, pas d'enfants, excellent séjour.

Le personnel est aimable, poli et serviable. J'apprécie le calme et le fait d'éviter la foule de touristes des hôtels tout compris. Un excellent choix pour les couples. Le petit-déjeuner est délicieux et varié. La plage est propre et magnifique.

When i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But... 1. This is like 3 stars hotel. 2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes 3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay.... 4. No any amenities. Just pool and restaurants. 5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars. 6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):) So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.

La nourriture est vraiment moyenne, pas aussi bonne que les autres hôtels tout compris de Cancun. L'hôtel est comme une discothèque avec de la musique partout. Ceux qui aiment les DJ et la discothèque peuvent venir ici. Ceux qui aiment un style resort calme peuvent simplement partir.

Staying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments. The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction to the hotel facilities- we were simply told to find all information in the app. The room itself was very noisy due to constant traffic from buses and service vehicles outside the windows. A request to change the room was declined, and the receptionist even mentioned that my Gold status meant nothing for this booking. Housekeeping also skipped our room twice, despite the sign on the door requesting service. On the positive side, the food quality was generally good, and the entertainment program was decent, though not outstanding. It was surprising that the bars did not provide a clear drinks menu of what could be ordered. The biggest drawback of the hotel is the beach, which is almost nonexistent. The highlights were the wonderful Kids’ Club staff and the generally friendly hotel personnel, although some bartenders and reception staff were less welcoming. The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water. Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest. Overall, the hotel has potential thanks to its modern appearance and some great staff members, but improvements in service consistency, cleanliness, communication, and beach access would significantly enhance the guest experience.

La chambre était très agréable, spacieuse et magnifique, avec une vue sur la Mer des Méduses depuis la fenêtre. L'hôtel propose la pension complète ; tout, sauf le restaurant buffet, nécessite une réservation. Le steak était bon, mais difficile à réserver. J'ai donné 5 $ de pourboire au réceptionniste, mais son service était tellement médiocre qu'il aurait mieux valu ne rien lui donner du tout. Mis à part cela, tout le reste était très bien.

Ce complexe hôtelier est correct, étant donné qu'il s'agit d'un hôtel Hilton. C'est un hôtel tout compris, mais il ne faut pas s'attendre à des miracles. La formule tout compris n'inclut pas tout ce que vous pourriez souhaiter. Il faut se concentrer sur l'essentiel ; par exemple, le restaurant de viande ne propose que des steaks de qualité moyenne, et si vous souhaitez des plats plus raffinés, il faudra payer un supplément. Cela dit, le restaurant italien est plutôt bon, nous l'avons apprécié. Si vous souhaitez déguster davantage de plats de qualité, il est conseillé de réserver dès votre arrivée. Dans l'ensemble, nous avons passé un excellent séjour.

Hideaway Royalton Riviera Maya was a nice weekend getaway for me and my brother but also a reunion with friends. I know the hotel is closing for renovations and hopefully it can get the well needed repairs/upgrades. For me, it was better than I expected but still lack a lot and the price should've reflected what service would be given. Definitely understaffed and affected many things like a domino. The food needs to be better especially the buffet. The only food that was consistently delicious was the fish!!! The Zen restaurant delicious but a sauna so couldn't finish our food. The building itself needs repair as I cut my finger in the pool from lose tiles. We had a leak for the light in our room, but thankfully maintenance fixed it right away. The water activities could've been much better. Too many physical challenges not enough fun challenges.