Reserved a 3 night Birthday getaway with my wife. The pictures they show look great. ( Conditions in pictures DO NOT reflect reality) According to THEIR policy they are suppose to charge $125 deposit & balance upon check in. First they CHANGED my reservation WITHOUT my knowledge & charged my card for the FULL amount not the deposit as STATED in their policy. No one called to say they changed it. They changed it & charged it at 7:23 am, my wife called at 11:30am that same day to inquire about check in instructions, THEN lady says "oh, we changed your reservation" then when my wife asked about canceling & refund she said it has been charged & will take 7-10 business days. If it was the $125 AS STATED, we would have said OK & went elsewhere, not $500 that they charged. My wife not wanting to ruin my Birthday said let's go because the lady said it was an "UPGRADE" We drive 3hrs & stepped into the worst place we have ever stayed. From a roach greeting us at the door & all downhill from there. The moldy musty smell smacks you at the door. The is not one even floor surface in the place. Bugs crawling & flying around you. Had to get insect repellent to sit INSIDE. They front window couldn't close all the way & the bugs were coming in there. The kitchen ceiling look like it would collapse. The back door couldn't open ( per the owner) and no interior door in the place was able to close bedroom, bathroom. A spider was having dinner on a worm under the dining table. My wife was getting eaten alive,.bumps & whelps. Shower was atrocious,.mold or mildew on a bed pillow. Black crud on window sills. Another window that wouldn't close & had a piece of BANDAID covering a hole where a mud wasp nest is. My original reservation was a King bed & when I was sent my BOGUS "Upgrade" my reservation said KING BED, yet it was a Queen in room. Then to ice the unhealthy cake there was blood looking spots on the bed sheet. We decided we couldn't stay for our health & safety. We got there around 8pm after a 3hr drive & decided not to sleep & get out of there as soon as we can notify the owners. They didn't open until 8am, soon as I contacted her & told her we were leaving & what to do with key we were out. 12 long hrs. We stayed up documenting the conditions with time stamp photo & video. They refuse to give me a refund for my 2 unused nights, so they think they will get $500 for 12hrs. They didn't honor their policy on charging me, or the conditions, or the King Bed on the agreement. I challenged the charge through my bank & if that doesn't work,.I will consult with an attorney because they have seemed to scam a lot of people with "bait & switch". I will take my videos & photos to media & health department if needed. I say to you travelers don't let the photos fool you. P.S. There is not a single "Waterfront" cottage there
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