Motel One Stuttgart-Mitte

房間很小，極簡風，無個人用品，不過衹轉站一夜影響不大，前台服務很好，一樓的bar裝修很漂亮

【Comment from *********】 2023/9/24 (Mon) 在此下榻一晚，這裡離車站不遠，飯店門口有地鐵站出口，在地鐵月台往車站出口的另一個方向走，搭手扶梯上來後右轉往 university 的出口，此處出口也有手扶梯。一出來就是這間旅館。 房間評價： 此次選擇最基本的房型，一晚 109 歐元，含早餐（官網註冊會員送一人一次免費早餐）。房間不大（請參照粗略的平面圖），單人入住綽綽有餘。室內燈光充足不會覺得昏暗，對面是辦公樓，晚上可以不用拉窗簾，因為沒有人。書桌底下有插座，床邊櫃各有插座，房間大門很重很難開，窗戶很大，採光充足。歐洲有 ground floor 所以 5 樓其實是 6 樓。晚上一樓是酒吧，蠻多人在喝酒。check out 很方便，把房卡丟到櫃檯的箱子就好；有行李寄存服務，服務生會在你給你的行李個一個標籤和存根，回來憑存根跟櫃台人員索取，行李放在櫃台後面、專屬工作人員才可進入的房間，寄存安全性高。 房內設施： * 沒有一次性備品，如牙刷牙膏 * 二合一洗頭洗身體乳 * 有吹風機 * 站立洗澡間 * 非免治馬桶 * 有漱口杯 * 沒有保險箱 * 沒有一次性拖鞋 * 沒有浴袍 早餐： 很好吃，選項不多但各吃一點就會飽，用餐高峰人也不太多，但建議早點使用早餐，早餐六點就有了，很棒。

I do not normally advise others to completely avoid a hotel, but in this instance I do. I was disgusted by the quality of the product and standard of customer service at Motel One Stuttgart-Mitte. To begin, my welcome to the hotel was a tea and coffee machine roped off and taped up (pics attached). What a horrible way to, in the first moment of arrival, make your ‘guests’ feel unwelcome and disrespected. It is common practice at hotels all around the world to offer tea and coffee facilities in the room. If not offered in the guest rooms, hotels/hostels/motels etc offer these facilities in the common areas of the hotel (Hub by Premier Inn for instance). When I asked about this upon check in I was informed “you can pay” and collect tea from the bar. Whilst styling itself as a ‘budget hotel’ this accomodation cost over €80 per night, for that price I expect tea and coffee to be included…..as it is at a €30 hostel down the road. How dare you price gouge your guests in this manner. I asked to speak to the hotel manager (who it later turned out was not the hotel manager as he was apparently in Frankfurt). She reiterated that accessing the tea and coffee machine was “not allowed” however I may request boiling water from the bar….I accepted this solution. That night I requested a cup of boiling water and was met with a strange look and questions, I was forced to explain that the hotel manager said I could have boiling water. As I waited I got a tea bag from the tea/coffee station which was met with absolute horror by the reception staff who berated me and told me off for taking the tea bag. So as it turned out I was allowed boiling water but not a tea bag….how petty can you be? What an appalling way to treat ‘guests.’ I would have been happy to pay the 5-10 cents for the tea bag as it appears motel one count every last cent. Not to worry I had a spare tea bag in my bag….that’s an extra 10 cents for the motel one brand. Another example of the complete disregard and disrespect shown to the needs of their guests can be seen through their refusal to turn the air conditioning on!!!!! As has been remarked on by other guests on this forum. It is summer in Germany, the 2 days of my stay were above 25 and with the sun glaring in the room the room itself was above 35, as such, I had 2 wrestles, sleepless nights which affected my time in this wonderful city. When I asked about the air conditioning it was made clear that it WOULD NOT be turned on. I asked what I should do, I was told to open the window. Open the window to music, partying, car noise, car horns, airplanes, trains….and worst of all the construction work by the hotel itself….the hotel I am PAYING to stay in!!….all of which can be heard throughout the day and night. At this point I realised that all motel one care about is how much money they can make out of each guest….why pay for the electricity of the air conditioning system when the guests can have an uncomfortable and disruptive sleep….the comf

Well, we tried to make a reservation but never received a confirmation. They charged my credit card for $178.13 but would never confirm that we had a reservation! We went back and forth with them via email (and they never answered the phone) but to no avail. So I'm now trying to have my credit card company deny the payment..

I've read similar complaints that the thermostat in the room doesn't work and when we asked the receptionist downstairs, he said the rooms don't have ac.... A bit unacceptable to be honest. We just opened the window. Room was clean when we arrived though.

What was good- comfortable bed, decent shower. What wasn’t- no facilities in room to make a hot drink, no water provided, rather unfriendly front desk staff member on arrival. Biggest issue- this is a building site at present Stay at the other Motel one in Stuttgart, I wish we had!! There is construction noise all day from 9 30- 6 30. Only one lift operational

The staff is super friendly and helpful. Breakfast is excellent. The rooms are comfortable minimalist with everything you need but nothing you don't. Location is great S-Banh station just 2 - 3 steps from the main entrance. I will definitely stay here again.