Avis : Novotel Swan Valley Vines Resort

Réponse de l'établissement: Dear Guest Thank you for your wonderful review! We’re so happy to hear that you enjoyed your stay and got to experience the natural beauty of the area, including the lovely kangaroos and other wildlife. We hope you managed to capture some great photos of them! We also appreciate your feedback about the room location—while it was a bit further from the amenities, we’re thrilled it didn’t impact your overall experience. We look forward to welcoming you back soon for another peaceful getaway!Warm Regards, Akira - Front office Assistant Manager

Réponse de l'établissement: Hi Thank you so much for the fantastic 5-star review! We’re thrilled to hear that your experience at Novotel Swan Valley was outstanding in every way. It sounds like the kids had an unforgettable time with the kangaroos — they’re definitely one of the highlights around here! 🦘We’re so glad you enjoyed the amenities, cleanliness, surroundings, and service — our team works hard to make every stay as comfortable and memorable as possible, and it’s great to know we hit the mark for you. We’d love to welcome you and your family back for more fun, relaxation, and wildlife encounters anytime. Thanks again for choosing us!Best Regards Akira - Front Office Assistant Manager

Réponse de l'établissement: Dear Michelle,Thank you so much for your detailed and thoughtful review! We're thrilled to hear that your wedding experience was so enjoyable and that the venue lived up to its reputation. It’s great that you were able to appreciate the beautiful surroundings, from the golf course to the vines and the garden area where the ceremony took place. We're also glad you liked the food, wine selection, and the family-friendly amenities like the pool and mini golf!We totally understand your thoughts on the outdoor seating and will keep that in mind for future improvements. Your recommendation means a lot, and we're happy to hear that you had a memorable experience. We would love to host another wedding, conference, or any event for you in the future. Thanks again for sharing your experience! Warm Regards Novotel Vines Resort Swan Valley

Réponse de l'établissement: Dear WanderWhirl SueThank you so much for your wonderful review! We’re thrilled to hear you and your family had such a great stay and that the kids loved meeting our friendly kangaroos — they’re definitely a highlight! It’s great to know you enjoyed the amenities, surroundings, and convenience to Caversham Wildlife Park. We appreciate your comment about staffing and will take it on board as we continue to improve our service. We’d love to welcome you and your family back for another memorable visit soon!Warm RegardssNovotel Vines Resort

Réponse de l'établissement: Dear Guest Wow, thanks for the fantastic review! We’re thrilled you enjoyed the perfect blend of relaxation and convenience here in Swan Valley — miles away from the city buzz, yet just a short drive to Perth. It’s awesome to hear the tennis courts and pool caught your eye, and that our eco-friendly voucher program added a little extra something to your stay. Can’t wait to welcome you back for another round of great food, wine, and those serene vibes!Warm regards

Réponse de l'établissement: Dear Lvjing Thanks so much for your lovely feedback! We’re thrilled your family enjoyed the peaceful vibes and had fun on the mini golf course — those little putts always bring out the smiles. We hear you on the slippers! While they’re not sold on-site, they’re happily provided upon request, so next time just give us a shout and we’ll make sure your feet feel right at home. Looking forward to welcoming you all back for more family fun soon!Warm regards

Réponse de l'établissement: Hi Yvone Thank you for your feedback! We’re glad to hear our team was able to assist in finding a room that better suited your needs. We always strive to provide the best experience possible, and it’s great to know that our customer service made a positive impact on your stay.We appreciate you're understanding and hope that the rest of your visit was more comfortable. We’d love to welcome you back in the future for an even better experience!Warm RegardsAkira - Front Office Assistant Manager

Réponse de l'établissement: Hi Chong. Wow, thank you for such a kind and heartfelt review! We’re absolutely thrilled that you had such a memorable experience with us. It’s always our goal to provide a clean, relaxing space where our guests can truly unwind, and we’re so glad you felt that way. The kangaroos are definitely a special touch — we love how they make a stay here even more unforgettable. Your kind words about our staff really mean a lot too — they truly enjoy sharing local tips and making guests feel at home. We’d love to have you back anytime for another cozy, wildlife-filled getaway! Thank you again for choosing us, and we can’t wait to see you again!Best Regards Akira - Front Office Assistant Manager