Avis : Hotel Seepark Thun

Réponse de l'établissement: Madame, Monsieur,Merci infiniment pour votre aimable retour! Nous sommes ravis d’apprendre que vous avez apprécié le confort de nos chambres, la détente dans notre spa et notre petit-déjeuner royal. Votre satisfaction est notre plus belle récompense, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Nos salutations les meilleursFlurina Held, Deputy

Réponse de l'établissement: Dear AlexThank you for your kind review! We are thrilled to hear that you enjoyed our hotel's location near Lake Thun, the spacious room with a small balcony and the beautiful views of the lake and mountains. It's also wonderful to know that our staff made a positive impression with their friendly and helpful service. We truly appreciate your recommendation and hope to welcome you back for another great stay!Best regardsFlurina Held, Deputy

Réponse de l'établissement: Dear guestThank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. We appreciate your comments and will take them into consideration as we continue to improve our services. We hope that, despite these points, you were able to enjoy your time with us and we would be happy to welcome you back in the future.Best regardsFlurina Held, Deputy

Réponse de l'établissement: Dear guestThank you for sharing your feedback. We are glad to hear that you enjoyed the rom and the beautiful lake view. However, we sincerely apologize for the cleanliness issue with the towels. This is certainly not the standard we aim to provide an. We appreciate your comments and hope to have the opportunity to welcome you back in the future for an even better stay.Best regardsFlurina Held, Deputy

Réponse de l'établissement: Lieber GastVielen Dank für Ihre Rückmeldung. Es freut uns, dass Ihnen die ruhige Lage inmitten des Schadaupark's am Seeufer gefallen hat und dass Sie das Zimmer als sauber und gut ausgestattet empfunden haben. Wir hoffen, Sie bald wieder bei uns zu begrüssen und wünschen Ihnen bis dahin alles Gute.Freundliche GrüsseFlurina Held, Stv. General Manager

Réponse de l'établissement: Dear guestThank you very much for your review. We are glad to hear that you have fully enjoyed your stay at our Hotel Seepark at the shore of Lake Thun.Looking forward to welcoming you again.Best regardsFlurina Held, Deputy

Réponse de l'établissement: Dear CeciliabellavitaThank you for your wonderful comment. We are glad you enjoyed your stay and appreciate your kind words – it is great to hear that you liked our location and the opportunity to go fishing. We hope to welcome you back soon for another relaxing stay by the lake.Best regards from Lake ThunFlurina Held, Deputy

Réponse de l'établissement: Lieber GastVielen Dank für Ihre Rückmeldung! Es freut uns sehr, dass Ihnen die Ausstattung unseres Hotels gefällt und Sie uns so toll bewerten. Wir verstehen, dass an sehr heissen Tagen eine Klimatisierung im Zimmer wünschenswert wäre. Ihr Feedback nehmen wir ernst und prüfen laufend, wie wir den Komfort für unsere Gäste weiter verbessern können. Für Ihren nächsten Aufenthalt im Sommer empfehlen wir Ihnen die Reservation einer Panorama Suite - dies ist die einzigste Zimmerkategorie mit Klimaanlage. Herzliche Grüsse aus dem SeeparkFlurina Held, Stv. General Manager

Réponse de l'établissement: Dear ur_DadyThank you for sharing your feedback. We sincerely apologize for the unexpected charges that were applied to your account. This is certainly not the experience we want to provide and we understand your frustration. We are looking into the situation to ensure better clarity and communication in the future. Thank you for your understanding and we hope to welcome you back under better circumstances.Best regardsFlurina Held, Deputy

Réponse de l'établissement: Dear guestThank you for sharing your feedback. We truly appreciate your comments and regret to hear that your stay did not meet your expectations. We apologize for the issues you encountered with the room, particularly regarding the insects and the lack of air conditioning. This is certainly not the experience we aim to provide for our guests. We also apologize for the confusion regarding the deposit and the additional charges on your credit card. We will review our procedures to ensure a clearer communication in the future. We are pleased to hear that you were satisfied with the service and the quick resolution of your refund. We will address your comments with our team to improve the overall guest experience. Thank you again for your feedback and we hope to have the opportunity to welcome you back under better circumstances in the future.Best regards from Lake ThunFlurina Held, Deputy

Réponse de l'établissement: Dear guestThank you very much for your kind feedback. We are delighted to hear that you enjoyed your room and the beautiful view over Lake Thun and the surrounding mountains. It is wonderful to know that the scenery contributed to a pleasant stay with us. We hope to welcome you back again soon.Best regardsFlurina Held, Deputy

Réponse de l'établissement: Dear guestThank you for sharing your feedback. We are glad to hear that you enjoyed the meals at our hotel. However, we deeply apologize for the inconvenience caused by the lack of air conditioning and the insects coming through the window. To improve the comfort of our guests, we have recently installed fly screens in all rooms to prevent such issues in the future. We understand your concerns, especially with your child’s previous experience with bees and we hope this addition will make your stay more pleasant. Thank you again for your valuable feedback. We hope to welcome you back soon for a more comfortable experience.Best regardsFlurina Held, Deputy

Réponse de l'établissement: Dear PawaluodiThank you very much for your kind feedback. We are delighted to hear that you enjoyed our environment and the service provided by our team. Your words are a great motivation for all of us. We look forward to welcoming you back soon.Best regards from Lake ThunFlurina Held, Deputy

Réponse de l'établissement: Dear guestThank you for your feedback. We are delighted to hear that you enjoyed the beautiful lakeside location and found the room very comfortable. We hope to welcome you back soon for another relaxing stay.Best regardsFlurina Held, Deputy