Hotel Mayas

I want to share my mixed experience during my 2-night stay at Hotel Mayas with my wife between 7th April 2023 and 9th April 2023. First let me highlight the positive sides of it. Check in was smooth and Fast. AC Double Room that we had booked was specious enough for two people, We have coffee Tea maker with adequate Coffee/tea sachets as the case may be. Quality of bed was good, the washroom was neatly maintained with hot water ever available. Housekeeping was also very good. Complimentary Breakfast provided was very tasty. Now let me come to the Worst experience my wife and myself faced during the stay. On 7th April 2023 after an extremely tiresome visit to Srirangam Temple, Dialed Room service [ Number 100] from my room 301, three times at about 9pm. No one picked up the call. I called the reception mentioning that No one is picking up the call at Room service. Reception person said that someone from service will call. After a minute, a person from Room service called me. When I was telling my order he cut the call abruptly saying that he will call me back and never called me. After two minutes again, I had called reception who said that restaurant is busy, and I have to wait for a minimum of 15 minutes for Room service and the supervisor told him to inform me. I went down and saw the Geethanjali restaurant at that time immediately when the receptionist called and found to my surprise that hardly 3/4 people sitting inside the restaurant. So, it is very clear evidence that Room service team and the receptionist lied to us and not interested in providing Room service to me. With tiredness we went to a nearby restaurant and had our dinner. We felt disgusted by the treatment given to us by Reception / room service treatment on 7th April 2023, in providing the Room service. Hence, we did not use their restaurant for dine in / Room service during my period of stay, based upon this experience, except for the Complementary breakfast. You can avail the Complimentary breakfast and Please avoid Room service as they will give you the worst possible experience. Better to have food in other noteworthy restaurants nearby [ Mayavaram lodge for tiffin / new Madura Hotel for meals]. Hence, I am rating this as 2 as for the price they charge this is not the service they should be extending to their customers. I sincerely hope this review is read by Mayas Hotel Senior ***agement as well.