My husband is paralysed and uses a wheelchair. Getting in and out of the car is a big deal, so to arrive late at night at the Premier Inn to find no disabled parking because a staff member had parked in it was pretty upsetting. Had he been alone it would have been impossible. We had to go up in the lift to reception to get it moved and then back down to park. No staff at reception and then finally came out of back room after 5 minutes. In the room, accessibility issues continued. Showerhead placed out of reach for a wheelchair user, toilet seat loose, filthy shower seat and wetroom corners, sheet not fitted properly which can cause bedsores, shower curtain too rusted up for husband to draw. Big fat fail for a company supposedly accommodating for the disabled.
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