Avis : Oakwood Premier Tonglu

Réponse de l'établissement: Dear Customer, thank you for your stay. The hotel is located by the beautiful Fuchun River, within the trendy new landmark, the Scholarly Cultural Complex. The hotel will continue to maintain high-quality service standards, striving to create a warm experience for every guest. We look forward to your next visit.

Réponse de l'établissement: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the lack of amenities in the room, including the special suite. This certainly does not meet the standards we strive to uphold, and we truly regret any disappointment this may have caused.Your comments have been shared with our management team, and we are actively reviewing our room offerings to ensure that all necessary amenities are provided, even in our special suites. We are committed to making the necessary improvements to enhance the comfort and convenience of our guests.We deeply value your feedback as it helps us identify areas for improvement. Should your travels bring you back to our area, we would be honored to have another opportunity to provide you with a much-improved experience. Please feel free to reach out to us directly if there is anything further we can assist you with.Thank you again for your valuable input, and we wish you all the best in your future travels.

Réponse de l'établissement: Dear Guest,Your positive comment is our motivation to do better. Hope to see you again in Tonglu and do choose Oakwood Premier Tonglu again as your choice of accommodation on your next visit to Tonglu.

Réponse de l'établissement: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.

Réponse de l'établissement: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.

Réponse de l'établissement: Dear Customer, thank you for your stay. The hotel is located by the beautiful Fuchun River, within the trendy new landmark, the Scholarly Cultural Complex. The hotel will continue to maintain high-quality service standards, striving to create a warm experience for every guest. We look forward to your next visit.

Réponse de l'établissement: Dear Guest,Your positive comment is our motivation to do better. Hope to see you again in Tonglu and do choose Oakwood Premier Tonglu again as your choice of accommodation on your next visit to Tonglu.

Réponse de l'établissement: 尊敬的賓客，您好！感謝您選擇入住並分享如此細緻的親子 / 家庭出遊體驗，每一個細節的認可都讓我們倍感温暖！得知二居室寬敞的空間、合理的功能區分佈，以及超大雙開門冰箱、洗衣機等貼心配置，能讓家庭出遊更便利；客廳的開闊感、兩個房間推窗即見的富春江美景，還有早餐豐富的品類與 “很驚艷” 的麪檔小餛飩，都讓您滿意，我們由衷地開心 —— 這些貼閤家庭需求的設計與服務，能被您真切感受到，便是對我們最大的鼓勵。關於您提到的 “缺少七夕房間佈置”，我們深感抱歉未能契合您的期待！後續遇到此類節日，我們會提前完善節日主題佈置的可選服務，若您下次入住有相關需求，也可提前與前台溝通，我們會盡力為您協調安排，彌補此次的小遺憾。期待下次仍能為您和家人提供更完善的旅居體驗，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客，您好！感謝您選擇入住並分享這份滿是細節的美好體驗！得知兩室一廳的寬敞空間、窗前富春江的優美景觀能讓您滿意，我們由衷地開心 —— 這份開闊與自然之美，正是我們希望為您的出行增添的愜意。更讓我們感動的是，您留意到員工見面時的熱情打招呼與禮貌態度，尤其特別感謝您對前台屠屠的認可！她及時發現您落下的耳機並幫忙快遞，這份細心與負責，正是酒店服務温度的體現，我們已第一時間將您的感謝轉達給她，這份肯定會成為她繼續用心服務的動力。另外，您提到 “喜歡釣魚的人適合住在這裏”，以及清晨富春江畔滿是專業釣魚友的熱鬧氛圍，也為其他有相同愛好的客人提供了實用參考，能讓酒店成為您探索本地樂趣的 “中轉站”，我們深感榮幸。期待下次仍能為您提供同樣舒心的居住體驗，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客，您好！感謝您選擇入住並分享如此細緻的體驗！能讓您在富春江邊的江景房裡，透過大窗户將江景盡收眼底，又能便捷步行至江邊散步，這份愜意正是我們想為您營造的旅居氛圍。您提到的大堂氣派、房間寬敞衞生、設施齊全，以及對比周邊的高性價比，都是我們用心打磨的方向；早餐的中西式豐富選擇能貼合大眾口味，也讓我們倍感欣慰。尤其感謝您對小陳和小潔的認可 —— 他們耐心解決問題的態度，正是酒店服務温度的體現，我們已將這份肯定傳遞給他們。期待下次仍能成為您富春江邊的優選，繼續為您帶來舒心體驗，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客，您好！看到您的評價，我們的心情和您一樣沉重，對於這次讓您和同行夥伴經歷如此糟糕的入住體驗，我們深感愧疚與自責，在此向您致以最誠摯的歉意 —— 無論任何理由，讓您帶着疲憊等待近“”“半小時”、感受不到應有的接待服務，都是我們的失職，完全不符合酒店對服務的基本要求，更辜負了您對 “五星級” 的期待。您提到的前台無人接待、服務態度敷衍等問題，我們已逐條核實：夜班前台確為單人值班，需同時兼顧前台接待與樓層客人需求，當晚因處理樓層對客需求導致您抵達時未能及時接待，雖工作人員接到通知後已儘快趕回，但讓您和同行夥伴帶着疲憊等待，是我們在工作銜接與應急處理上的嚴重疏漏，您等待的每一分鐘對您而言都是煎熬，對此我們深表歉意。感謝您的意見及反饋，後續我們將強化服務培訓，要求工作人員無論多繁忙，都必須以耐心、專業的態度對待每一位客人，杜絕敷衍現象。您用 “避雷” 和 0.5 分表達的失望，我們完全理解，這也為我們敲響了警鐘。我們會以您的反饋為鏡，切實改進服務中的漏洞。再次為給您帶來的糟糕體驗致歉，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客，您好！感謝您選擇入住並分享這份細緻的體驗！得知酒店位置優越、江景漂亮，作為公寓式酒店，房間寬敞且配備膠囊咖啡機、淋浴體驗舒適等細節能讓您滿意，我們由衷欣喜。關於您提到的美中不足，我們已認真反思：服務方面，會立即加強員工培訓，提升主動服務意識，包括主動問候與協助搬運行李等環節，力求讓每一位客人感受到更熱情的關懷；早餐將優化咖啡品質，增加西點品類，滿足更多樣的口味需求。另外，關於一次性洗漱用品未提前放置在房間的情況，想向您説明：這是響應政府 “禁塑令” 環保政策的要求，不便之處敬請諒解。我們在總枱為有需求的賓客隨時準備着，您衹需告知即可按需領取。能得到您對酒店硬件與環境的認可，是對我們的鼓勵。期待下次入住時，服務與餐飲的改進能讓您的體驗更完美，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客：您好！感謝您細緻分享入住體驗，每一點反饋都讓我們更清晰努力方向。您誇房間漂亮、開放式小廚房貼心、幕牆玻璃讓江景完美呈現，還認可江景為性價比加分，這些認可我們都鄭重收下，會繼續堅守這份對居住體驗的用心。關於枕頭床墊、游泳池的不足，我們已記錄反饋至相關部門加強關注整改，希望下次給您更好感受。樓下江邊公園方便帶娃，是酒店選址的天然優勢，能成為您親子出行的優選，我們倍感榮幸。酒店依託桐廬書香同城文化綜合體，努力平衡體驗與價值。期待下次入住，用改進後的細節，讓您覺得這份價格 “更值”，祝您生活愉快！（您分享的窗外江景，是酒店最美的風景見證，謝謝您的分享！）