Avis : Oakwood Premier Tonglu

Réponse de l'établissement: Dear Customer, thank you for your stay. The hotel is located by the beautiful Fuchun River, within the trendy new landmark, the Scholarly Cultural Complex. The hotel will continue to maintain high-quality service standards, striving to create a warm experience for every guest. We look forward to your next visit.

Réponse de l'établissement: 尊敬的賓客，您好！特別感謝您對酒店的認可！看到您對家庭套房的兩間卧室設計，以及洗衣機配置感到滿意，我們由衷開心——這些細節正是為了滿足家庭出行賓客的便捷需求而打造。您的肯定是我們優化家庭友好型服務的重要動力，期待未來能再次為您和家人提供舒適貼心的入住體驗，祝您生活愉快！

Réponse de l'établissement: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the lack of amenities in the room, including the special suite. This certainly does not meet the standards we strive to uphold, and we truly regret any disappointment this may have caused.Your comments have been shared with our management team, and we are actively reviewing our room offerings to ensure that all necessary amenities are provided, even in our special suites. We are committed to making the necessary improvements to enhance the comfort and convenience of our guests.We deeply value your feedback as it helps us identify areas for improvement. Should your travels bring you back to our area, we would be honored to have another opportunity to provide you with a much-improved experience. Please feel free to reach out to us directly if there is anything further we can assist you with.Thank you again for your valuable input, and we wish you all the best in your future travels.

Réponse de l'établissement: Dear Guest,Your positive comment is our motivation to do better. Hope to see you again in Tonglu and do choose Oakwood Premier Tonglu again as your choice of accommodation on your next visit to Tonglu.

Réponse de l'établissement: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.

Réponse de l'établissement: Dear Guest,Thanks for your word of encouragement. The team is glad that your stay here is an enjoyable one. Tonglu is a beautiful county with many places of interest for those who wants to escape from the hectic city life. We look forward for your return in the near future.

Réponse de l'établissement: Dear Customer, thank you for your stay. The hotel is located by the beautiful Fuchun River, within the trendy new landmark, the Scholarly Cultural Complex. The hotel will continue to maintain high-quality service standards, striving to create a warm experience for every guest. We look forward to your next visit.

Réponse de l'établissement: Dear Guest,Your positive comment is our motivation to do better. Hope to see you again in Tonglu and do choose Oakwood Premier Tonglu again as your choice of accommodation on your next visit to Tonglu.

Réponse de l'établissement: 尊敬的賓客，您好！再次為此次入住給您帶來的糟糕體驗深感抱歉，您反饋的每一個問題我們都高度重視，也第一時間開展了核查與改進工作，在此向您詳細説明：​關於恆温泳池與健身房關閉的訊息同步問題，我們已於 9 月 6 日完成了所有 OTA 平台的訊息修改，明確標註 “臨時關閉維護”；同時在酒店大廳顯示屏滾動播放關閉通知，並在總枱、所有客房內放置了紙質告知信，力求讓每一位客人提前知曉。此次您入住時仍有訊息誤解，且前台未能清晰解釋，是我們服務響應與溝通細節不到位，後續我們會加強前台團隊的訊息傳達培訓，確保能準確、耐心地解答客人疑問。​至於房間插座與水壺問題，我們已安排工程部全面檢修，確認是空開跳電導致的臨時故障，目前已完成修復，並對所有客房的設施設備進行了複查，避免類似情況再次發生；抽屜污漬問題也已同步加強客房清潔巡檢，確保衞生細節達標。我們真心重視每一位客人的體驗，也深知此次未能讓您滿意。若您未來願意再給我們一次機會，期待能為您提供更完善、舒心的入住服務，彌補此次的遺憾。再次為給您帶來的不便致歉，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客，您好！感謝您選擇入住並分享如此細緻的親子 / 家庭出遊體驗，每一個細節的認可都讓我們倍感温暖！得知二居室寬敞的空間、合理的功能區分佈，以及超大雙開門冰箱、洗衣機等貼心配置，能讓家庭出遊更便利；客廳的開闊感、兩個房間推窗即見的富春江美景，還有早餐豐富的品類與 “很驚艷” 的麪檔小餛飩，都讓您滿意，我們由衷地開心 —— 這些貼閤家庭需求的設計與服務，能被您真切感受到，便是對我們最大的鼓勵。關於您提到的 “缺少七夕房間佈置”，我們深感抱歉未能契合您的期待！後續遇到此類節日，我們會提前完善節日主題佈置的可選服務，若您下次入住有相關需求，也可提前與前台溝通，我們會盡力為您協調安排，彌補此次的小遺憾。期待下次仍能為您和家人提供更完善的旅居體驗，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客，您好！非常感謝您用細膩的文字分享此次入住體驗，每一處描述都讓我們彷彿與您一同欣賞到了富春江的美，更感受到您對細節的認可，這份心意格外珍貴！得知酒店 “直麪富春江” 的江景讓您印象深刻 —— 無論是 “江面開闊、水波微漾、遠山含黛” 的開闊景緻，還是陰天裏獨有的 “靜謐韻味”，都能被您細膩捕捉，這正是我們希望江景客房能傳遞的自然之美；而房間 “寬敞、衞生清靜” 的居住體驗，也為這份愜意增添了舒適底色，讓您能更放鬆地沉浸在江景之中。尤其讓我們開心的是，套餐裏的單人商務套餐能 “驚艷到您”—— 即便普通菜品，也因用心擺盤讓您感受到我們的誠意，這份對細節的重視被您感知到，便是對我們餐飲團隊最大的鼓勵。未來我們會繼續守護好這份江景與居住品質，也會讓餐飲的用心延續，期待下次仍能為您帶來 “眼賞江景、口享美味、身感舒適” 的美好體驗，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客，您好！感謝您選擇入住並分享這份滿是細節的美好體驗！得知兩室一廳的寬敞空間、窗前富春江的優美景觀能讓您滿意，我們由衷地開心 —— 這份開闊與自然之美，正是我們希望為您的出行增添的愜意。更讓我們感動的是，您留意到員工見面時的熱情打招呼與禮貌態度，尤其特別感謝您對前台屠屠的認可！她及時發現您落下的耳機並幫忙快遞，這份細心與負責，正是酒店服務温度的體現，我們已第一時間將您的感謝轉達給她，這份肯定會成為她繼續用心服務的動力。另外，您提到 “喜歡釣魚的人適合住在這裏”，以及清晨富春江畔滿是專業釣魚友的熱鬧氛圍，也為其他有相同愛好的客人提供了實用參考，能讓酒店成為您探索本地樂趣的 “中轉站”，我們深感榮幸。期待下次仍能為您提供同樣舒心的居住體驗，祝您生活愉快！

Réponse de l'établissement: 尊敬的賓客，您好！感謝您選擇入住並分享如此細緻的體驗！能讓您在富春江邊的江景房裡，透過大窗户將江景盡收眼底，又能便捷步行至江邊散步，這份愜意正是我們想為您營造的旅居氛圍。您提到的大堂氣派、房間寬敞衞生、設施齊全，以及對比周邊的高性價比，都是我們用心打磨的方向；早餐的中西式豐富選擇能貼合大眾口味，也讓我們倍感欣慰。尤其感謝您對小陳和小潔的認可 —— 他們耐心解決問題的態度，正是酒店服務温度的體現，我們已將這份肯定傳遞給他們。期待下次仍能成為您富春江邊的優選，繼續為您帶來舒心體驗，祝您生活愉快！