Buzers

Great location but way too many police go there and there is all forms of life that live there

My husband and I made a booking here for the 1st Jan-5th Jan 2022, to attend the funeral of a loved family member. Upon check-in we were greeted by the receptionist and caretaker, the receptionist ripped the mask off my face and told me "we don't do that bullsh@t here". Shocked but still prepared to continue with our booking intending to keep well away from everyone we checked in. The room and facilites were adequate and as we only needed the room for a bed we thought it would be fine, we were very wrong. We left the motel to meet up with family and returned at approximately 9.30pm, as we made our way to our room I was pushed out of the way by the drunken caretaker who said he was going to "punch some c@#t's head in". There was a violent brawl out front of our room between the caretaker and another guest. After it ended we made our way to bed, I barricaded the door (this was an error on my judgement, we should have just left then and there but as I am currently 5 months pregnant I was tired after an emotional and exhausting day). Needless to say I did not sleep terribly well, I spent the night researching Queensland and Australian consumer law to make sure we were entitled to a refund of the unused nights, which we were because the motel failed to provide and safe and secure venue as reasonably expected. The morning of 2nd I spoke to the receptionist and told her we would not be staying another night, after much umming and ahhing she agreed to the refund, she processed it and made a great show of signing the "refund" part of the receipt while covering the bottom half of it. After a week of the refund not returning to our bank account I looked at the slip again and she has manually declined the refund. My fault for not checking but after an incredibly emotional and exhausting trip I thought we would looked after but I was wrong. We are now going through our bank's fraud team to secure our refund, BEWARE