Anand Lodge

We were very worried after reading the reviews but still decided to go. We are so glad we did . I really don’t know what reviewers were talking about I thought we were in a different place. Our room was very nice, beds were clean and comfortable. Everything worked although there was a problem with the TV remote. I think we were put in the family room with a kitchenette, everywhere was beautifully clean and a bonus there was underfloor heating. Anand lodge is ideal for the bus stop, saves trying to find somewhere to park in Tunbridge Wells. The staff are very friendly and helpful. We will definitely stay there again.

We really liked staying here. It felt very welcoming, and really good value for money. I especially loved the garden with the pond and the space for quiet reflection. Really nice to have a kettle and a private bathroom too. I would recommend staying here, it was very welcoming, not pretentious or overpriced, and the staff were really nice. It's in good proximity to a pub where you can buy a plant-based meal too.

Have to write this post I gave a review via booking .com very poor room and stand by this . I very much resent lies they made on my post that they asked how the room was !!!. I gave the key in box you never asked if the stay was nice like you state you did hate lying, to make you look better . False totally false shocking room and you said we had one of the best rooms if that was best room glad I was not in another one . Really poor place zero effort

Sadly the negative reviews of this ‘hotel’ are wrong, they fail to reflect just how disgusting this place it, it is totally filthy! The bins in my room (room 2) had not been emptied, old razors etc were still in the bin, the floor was covered in stains and dirt, and the bed covers ripped. Additionally, there is no reception, there s a place where they should be, but instead of a person, there is an intercom phone which goes who knows where to someone less interested than you might expect, therefore couldn’t get assistance with the poor quality of the room. Seriously avoid! The negative reviews here are more than justified!

The place stinks of damp dogs! No manned reception. Check in by intercom for room code. Booked for 4 nights but stayed less than 5 minutes! No reply to messages... and didn't even realise we had left. Asked us to send review, which is pointless as they cannot be accessed. They claim 4.7 stars (all 5 or 4) but no reviews published on website. This is no better than a run-down hostel. Poor service, poor facilities, poor hygiene....... Poor customers!

This place has the feel of a council run homeless hostel. You contacted the reception by intercom to be given a combination lock number for your room. The front door is left open all night, so they don't have to appear in person and give out keys. The room was tiny, unheated and the shower had black mould along the door bottom. The rug was dirty, the pillows old, one had a stain and the place felt unsafe. We didn't see anyone else there at all it was just a horrible experience!

Reviews were good and I think we were unlucky. Having asked for a room with a king sized bed to find we had what I would describe as a single room with a small double bed was disappointing. It was very clean, but cramped. Registration was via an intercom, which didn't encourage you to complain. But what was more gutting was to be told, as we left that they did have a larger room available. BEWARE OF ROOM NUMBER 3.

We were booked in her for one night, the room was shocking, beds were tiny, carpets were dirty, windows had cracks in them, it was so bad we didn't stay and drove back home... I could not have got into that bed.... makes me itch thinking about it... find somewhere else...

From the write up on the bookings.com website, this sounded an ideal place to stay, as we (my wife and mum (staying in a separate room)), were going to a wedding locally. I got to the hotel at 5pm to check-in, and was kind of surprised to be checking in via a telephone with a button to reach the owner. I got the room combination locks (rooms 2 & 3), and dropped off the bags in the rooms. When we returned later, I gave my mum her room code and went our ways. I was hoping for a good night's sleep - but unfortunately the bed was quite lumpy and the pillows quite flat. The room size wasn't what I expected at all. It was very small and not really big enough for two people. The en-suite was in what almost looked like a wardrobe with two mirrored glass doors. It was very tight in there, and there were a number of cleaning issues that I made management aware of, as didn't feel them to be acceptable at all. Unfortunately, we didn't get a very good night's sleep - as although there was a blind, this was useless when the sun shone through at dawn. It really needed curtains. So was up before 7am on a Sunday and breakfast was at 9am. Breakfast was the first time I had met the owners, and the lady was very pleasant to chat to and helpful. We only opted for a continental rather than a cooked (due to a meal a few hours later). Upon checkout, I explained about the cleaning issues and sleep issues etc & she said that this would be raised at the team meeting.