Residence Inn Boston Westford

We are a family of five with young children, and we stayed at this hotel for two months due to having to vacate our home under awful circumstances. The entire staff were wonderful, and so supportive while we were dealing with so much stress! It meant a lot to know they cared, they really went above and beyond. The entire front desk team at various times helped us cope with hotel living; Star, Amy, Kyle, and Julie all were looking out for us. The housekeeping staff did more than keep us comfortable, they all had kind words and smiles for the kids daily; they loved seeing Courtney, Kelly, Dell, Rose, Elvia, Brooke, and Steven on their rounds! Even the breakfast kitchen staff were lovely, the gentleman who cooked breakfast during the week was always kind and helpful when I had my hands full. All in all it was a very hard time for our family, but I'll always be thankful it was this hotel we wound up at for it. What lovely people!

We stayed for 2 nights and the room was very clean, comfortable, spacious, with a fireplace, windows that open, AC, kitchen/living room and each bedroom had its own TV and bathroom. Perfect for up to 6 people if the couch opens. We didn’t try. The continental breakfast was delicious. It’s sad that some guests leave the tables so dirty and don’t even put their used paper plates/utensils on the trash. But the staff was keeping up with it. The smell of food on the hallways is not very pleasant but it’s not the hotel’s fault since they offer rooms with microwaves and even stoves…but everything else was perfect. My only suggestion is that the bathrooms be updated in the future! The location is perfect, close to everything you need. Restaurants, CVS, Panera, 5 guys, Asian food, Kimball Farm, 18min from Devens (for the soccer crowd),etc. The indoor pool is nice, as is the outdoor courtyard by the pool with tables, fire-pit and outside heaters! The kids liked the basketball court. The parking lot is all around the hotel, and they have a fee spots with electric cars chargers. They have a snack market with some limited but conveniente beverages/food/meds options by the front desk. They also have a gym room and a guest laundry room. The front desk staff was very friendly and polite. I am under the impression you have to request clean towels if your stay is short. We will come back!

I highly recommend staying here if you need an extended stay hotel! The staff(front desk, kitchen, housekeeping) has been the friendliest hotel staff I have ever dealt with! Star(front desk) has been fun to talk with and super friendly! The rest of the front desk staff has been super friendly also I’m just bad at names! The rooms are the perfect size with a very comfortable bed and couch! There is also a stove, microwave, dishwasher, fridge and coffee maker!Housekeeping has been great and if things were needed all you had to do is ask! The breakfast service had so many choices including cereal, oatmeal, make your own waffles, some kind of egg dish, bacon or sausage(depending on the day), fruit, yogurt, bagels, coffee and so much more! All of this plus once again the awesome staff has made the stay here the best!!!

Stay two nights for a business trip in the area. Well some areas of the hotels seem to have been improved since the last time we were there, carpet in the Corredor‘s and new paint on the walls, our room which was a two bedroom suite was lacking. Both toilets had dark rust stains which were very unappealing. Gas fireplace did not work and when we called the front desk we were told there was no one there who could assist with getting it up and running. Pillows were beyond uncomfortable. Window screens were bent. Kitchen was in need of a makeover with cabinets chipped and ready to fall off hinges. My guess is they figure you were at the office all day so who cares but when you are working in the room it definitely makes a difference. One positive was complementary breakfast was well organized and there was a very friendly, hard-working woman who was making sure everything was fresh. Property definitely needs some attention and hopefully they will put some effort into it.

1/28/2022 - Massachusetts in the middle of a blizzard I am not driving my family in the storm to a hotel. I cancelled 2 days prior (due to upcoming storm) and they won’t refund my $166.21 - the GM of the Marriott Boston Westford was rude, wouldn’t give me his name, hung up on me saying there’s nothing he can do and to call Marriott Customer service. I did call - a case opened and they said i should be refunded by Friday I’ll get an email. Friday comes , no email, so I call back - I speak with Vickey in Elite Member services who says the GM closed the case with no response and there is nothing she can do and theirs no one I can escalate this this case to. Gov Baker closed the roads - it’s the most snow Massachusetts is getting in history perhaps - I’m not bringing my family to that Marriott name hotel and place them in harms way, afraid for our lives because a Manager doesn’t know how to be a manager. Marriott you’ll lose more business than you realize! I was charged $166.21 and cancelled two days prior! I would like a refund to remedy this situation - please have someone with a brain from Marriott contact me! Thank you

Sadly the location is the best quality of this Marriott. It is understaffed and dirty. The third floor, where most long term guests are residing smells like old food in the hallways. Staff turn over is constant and accountability is minimal. We have been here on a work project for multiple months. The room is neglected and not cleaned regularly. Shower door panels not touched, toilet not cleaned and linen service not weekly. It’s a shame Marriott allows this poor quality to reflect their outstanding brand. As a lifetime Elite Bonvoy Platinum member, we are disappointed with this hotel and will be re-evaluating future Marriott stays.

If it wasn't for the location we would have bailed. We came 3200 miles and spent Six nights to spend time with family in the area for the holiday. Two room/Two bath. Upon arrival both rooms were subpar. Bathroom toilets dirty, hair on floor. Kitchen cabinets dirty and empty. Dishes were in the dishwasher to be "sterilized". The DW was full of unwashed dirty dishes. We had to run the cycle. Housekeeping upon request with 24 hour notice. We just got towels from front desk. Even the front of fridge was filthy. Breakfast food was limited and very disappointing. We opted to eat out. I understand the current staffing and Covid issues, but come on! SOMEONE needs to walk the property and have some followup! The BBQ outside the lobby window had dirty utensils next to it the entire time we were there. Finally the snow covered them. We are Platinum members. By far the worse Marriott experience to date.

The hotel facilities are nice enough, but the hotel is basically run by a band of blind monkeys. I mean, I understand being understaffed, but something must be done to accommodate the egregious lack of staffing. On the third day of our stay for the Christmas holiday we had asked the morning clerk, a gentleman, for a late checkout and he said 4pm, as our family member is a titanium member, would be a good time. While finishing packing at 3:30pm we heard a heavy knock on the door, and lo and behold two police officers are at the door saying we are being accused of refusal to vacate. Mind you, we had received not a single phone call from front desk clerk Kelsey. All I can guess is that due to lack of communication on the staffs' part, my boyfriend and I were escorted out of a hotel we have been loyal customers to by the police. Thanks a lot, Kelsey, for making our Christmas vacation one to be remembered due to your lack of professionalism and inability to complete the basic tasks your job requires. Sorry, I just can't be fake. Oh, and we had to take our own trash out and bring our own towels to the front.

Great location. Pools awesome for the family. The only reason Im giving this review is because of one person who made our Christmas weekend. A nice young lady named Kelsey. We struggled to get proper service until she came on. She went above and beyond to make our stay as comfortable as possible. She was the saving grace. Literally moving as quickly as possible for any need. When I went to the front desk unless she was working. I would wait 5 10 15 minutes for help. I checked in on Christmas eve an Checked out Monday. All 4 days the only time I felt helped was when she was working. I probably would have checked out otherwise. I would have went across the street to the Regency. When I come back. Which I do often, only the night usually. Some staff were OK, there was only one who truly knows what customer service. Thank you to her. My stay waz great because of it.