Mercure Hotel Windhoek

We got a room in the mövenpick building close by. Room was nice, bathroom too. Water pressure in the shower could be higher, shower was not really clean.

We had a wonderful experience at the Mercure Hotel Windhoek. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!

Good day It is with great regret that I’m writing to make official complaint about our recent visit to Mercury hotel dated 24 Feb 2024. My family and I was totally appalled by the behavior of Mr Laubuschagne. After a regrettable encounter with Floor manager kids chased out pool and we were Advised to “vat Julle goed en loop”. We have made it as a tradition and have Sunday lunches with kids swim for past few months. Totally disappointed with the services.

Hotel standards very disappointing. We stayed here for 3nights and simply could not wait to leave. The hotel reception lady we found at check in was very unpleasant and simply did not know anything from room rates to asking us to come back after an hour or two and you can just imagine that we had been driving for two whole days to get to windhoek only to find such incompetency at a very well established hotel which we had once stayed in back in 2018 and the service then was just fine. Long story short, we got interleading rooms to accommodate our family (3 children and two adults). Upon check in, the wrong room had been made up and wrong keys given to us (no surprise there as the front lady staff we found was just in another world) and the rooms were not properly cleaned. Beds made but the cleaning standards close to zero! The restaurant staff very friendly and professional especially Justina, chef also excellent but in dining service very pathetic in that it took ages for food to arrive even despite the assurance that it would arrive within 30mins on all days. Another long story short, this hotel has a sewer stench in many places on the property. Outside, inside and this was very odd! Finally, how do you have one side of hotel fully operational and where guests are sleeping, it's totally deserted with a security guard being the only person to provide service and a note at reception saying "call this number if you need service!" I was very disappointed with our stay and we have had to find alternative accommodation elsewhere. Very disappointing for such a high standard hotel. Goodness. Please re-train them front office staff esp the lady we found upon check in and let staff be professional to all guests whether white or black. We definitely felt the nonsense segregation and trea**ent. Not worth our hard earned cash to waste here at all!

This is a simple business hotel where we stayed for one night before going on safari. Room was large and bathroom clean and functional. We ate outside and enjoyed the inexpensive but impressive buffet. Service for drinks was very slow. Reception staff were friendly and helpful especially when resolving an issue with our bill.

I really enjoyed my stay It's a really nice venue with beautiful views I found the staff Friendly and Courteous and always happy to assist I enjoyed the new items on the revamped restaurant menu There is a well equipped gym with a nice view on the pool And a beautiful pool and pool area to relax Looking forward to my return

I had a pool facing room, it was large and adequate for use. The staff were professional and eager to help. Many amenities (bars and pubs) are within close proximity. Pool area is beautiful. The menu offers a nice spread and food was tasty and helpings were ample.