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Avis vérifiés
Emplacement9.1
Commodités8.8
Service9.1
Propreté9.2
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Toutes les évaluations(965)
Évaluations positives(917)
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Chic(104)
Parking pratique(74)
Déplacements aisés(72)
Petit déjeuner délicieux(66)
Idéal pour les voyages d'affaires(32)
Vue sur le jardin(25)
À proximité de la gare(11)
Évaluations négatives(48)
Invité
Chambre Supérieure (lits jumeaux)
Séjour au juill. 2024
Affaires
15 évaluation
2.0/10
Publiée le 2 sept. 2024
设施:😭
卫生:😭
环境:😭
服务:😭
Réponse de l'établissement: 尊敬的賓客,您好!感謝您選擇我們酒店並留下您的寶貴意見。我們非常遺憾地得知您的住宿體驗並未達到您的期望,而您並未詳細説明具體的原因,這讓我們深感自責和遺憾。我們深知每一位賓客的滿意度都是我們服務的核心,而您的反饋正是我們不斷改進和提升的動力。雖然我們無法直接得知您不滿意的具體細節,但我們承諾將全面審視我們的服務流程,從預訂、入住、客房設施、餐飲服務到離店等各個環節,力求找出可能存在的問題並加以改進。同時,我們也非常歡迎您通過私信或電話聯繫我們的客服團隊,直接向我們反饋您的具體意見和建議。您的每一條反饋都將被認真對待,並作為我們改進服務的重要參考。我們真誠地希望您能給我們一個機會,讓我們通過實際行動來彌補這次的不足。如果您願意再次光臨,我們將竭盡全力為您提供更加優質的服務,確保您的住宿體驗更加愉快和滿意。再次感謝您的反饋,期待未來有機會再次為您服務。祝您生活愉快!
AnaP92
Chambre lit queen supérieure
Séjour au fév. 2025
Affaires
4 évaluation
9.5/10
Extraordinaire
Publiée le 27 mars 2025
The general manager gave us a very warm welcome in excellent English and upgraded our room size to have a more comfortable stay.
The restaurant manager, Wang Fang, was also exceptionally welcoming. She helped us with getting everything that we needed and took great care of us during our meals.
The cook prepared excellent fresh noodles and suggested what ingredients we should try.
The people that are working in this hotel were the highlight of our stay. Thank you for the great experience.
Traduire
Réponse de l'établissement: Dear guest, thank you for choosing Baixiang Garden Hotel and giving us a good review. Thank you for your recognition. We have been working hard to do better. The hotel is located 8 minutes' drive from the north entrance of the scenic area, 12 minutes' drive from the high-speed railway north station, 6 minutes' drive from the airport, and 3 minutes' drive from Wuyi University. The location is convenient. There are also tram charging stations and free parking lots in the store. We sincerely look forward to your visit again. The hotel also offers other free leisure activities in the store. If you
Invité
Chambre élégante (2 lits)
Séjour au oct. 2024
En couple
4 évaluation
10/10
Exceptionnel
Publiée le 4 déc. 2024
The manager of the cafeteria, Andy is nice and helpful.
Traduire
Réponse de l'établissement: Thank you for your 5-star review. Wishing you a happy day every day
Invité
Chambre lit queen supérieure
Séjour au janv. 2024
Entre amis
8 évaluation
7.0/10
Publiée le 30 mars 2024
Staying at Hotel Fliport was a delightful experience, largely thanks to the exceptional service provided by the staff, particularly Xiao Zhang at the front desk.
However, it's worth noting that the hotel's interior might benefit from some refurbishment. Certain aspects of the furnishings appeared a bit worn and outdated.
Traduire
Réponse de l'établissement: Thank you for your feedback. Our hotel has been open for many years, and some facilities may have issues, but we are always striving to maintain and replace them with new ones, such as the new garden, new carpets, etc. Wuyi Mountain is a beautiful small city, please come visit us when you have time. Best wishes to you.感谢您的点评,酒店开业多年,个别的设施会有一些问题,但我们一直在努力维护,做专顶更换,比如:新的花园,新的地毯等等,武夷山是个美丽的小城市,有空常来看看哦,祝福您。
Yoriko
Chambre affaires cosy élite (2 lits)
Séjour au nov. 2022
Seul
3 évaluation
5.0/10
Publiée le 28 déc. 2022
Honestly a female receptionist was neither friendly nor kind at all. Hotel facilities are so old that it was not easy to open the door. They had no breakfast service and told me to get delivery food by my own, even when I asked about how to get to sightseeing spots, she just said, “book a taxi.” I’m a foreigner who is not fluent in Chinese, but she was not kind enough to deal with foreigners. She could have helped me in some points.
Traduire
Réponse de l'établissement: Dear guests hello, first of all, I am very sorry that the accommodation did not let you have a perfect experience, you have to respond to the question Xiaobai has informed the relevant departments, and the relevant departments on-duty staff punishment. In the future, we will strengthen staff training and supervision. What you experience this time is the business room type, the area is more than 20 square meters, the room will be smaller than the hotel administration room type, you next time check-in can consider our administration room type, the area is bigger, can look at the garden panorama, hope you can come to experience next time, and look forward to coming again!
Réponse de l'établissement: 親愛的客人,特別感謝您對佰翔品牌的信任,從廈門到武夷山都選擇我們,這份偏愛讓我們心裏暖暖的!您説酒店雖小巧但環境好,細節做得不錯,花園裡的休息設施能給您帶來愜意,復古裝修風格也合心意,我們特別開心這些用心被您捕捉到~衞生乾淨、服務熱情是我們的基本準則,餐廳和前台小夥伴的熱情能被您感受到,他們肯定也特別受鼓舞。還有電車充電樁能為您提供便利,也是我們希望能讓您的旅途更順暢的小小心意。我們會繼續打磨每一個細節,期待您下次再來,繼續在武夷山佰翔花園酒店感受這份舒適與温暖呀!祝您一切順心~
Réponse de l'établissement: 尊敬的賓客,非常感謝您對我們酒店的認可和細緻的點評!看到您對酒店徽派風格的喜愛,我們由衷地開心。白牆黛瓦的中式韻味是我們希望傳遞給每一位客人的獨特體驗,能在市區中營造出這份鬧中取靜的愜意,並且讓您感受到大院子和專屬停車場帶來的安全感,這正是我們努力的方向。得知酒店的位置方便您前往高鐵站和景區入口,我們也很欣慰,為賓客的出行提供便利始終是我們的服務重點。暑假期間為小朋友準備的專屬牙刷、拖鞋和小飛機禮物能讓孩子喜歡,早餐的當地米粉也合您的口味,這些細節被您關注到,讓我們覺得所有的用心都值得。您提到房間乾淨、服務不錯,還表示再來武夷山會再次選擇我們,這對我們來説是莫大的鼓勵和肯定。我們會繼續保持這份初心,用心做好每一個細節,期待您和家人的再次光臨,再次在武夷山與您相遇!
Réponse de l'établissement: 親愛的客人,太感謝您和朋友的信任啦!看到您住得滿意,我們心裏滿是歡喜~您説停車方便還有充電樁,自助洗衣房的洗衣機和烘乾機幫您解決了拖家帶口洗衣服的難題,這些都是我們想讓大家住得更省心才特意準備的,能幫上忙真的特別開心。房間衞生乾淨、早餐豐富,能讓您和家人吃得舒心、住得安心,是我們最基本的追求。還有活動室的乒乓球成了寶寶們的最愛,遊玩一天後還能來幾局,想想都覺得熱鬧又愜意呢~特別感謝您説以後來必選我們,這份認可比什麼都珍貴!我們會一直保持這份用心,等着您和家人再來,繼續享受武夷山的美好時光呀~祝您天天開心!
Réponse de l'établissement: 親愛的賓客,非常感謝您選擇我們酒店並抽出寶貴時間分享入住體驗!您對環境、衞生的認可讓我們倍感榮幸,前台小夥伴熱情周到的服務能得到您的好評,更是對我們最大的鼓勵!武夷山的山水總有着讓人留戀的魅力,無論出差還是旅行,我們都期待再次以最貼心的服務,為您打造温馨舒適的入住體驗,靜候您的下一次光臨