Avis : Hyatt Regency Xi'an

Réponse de l'établissement: 尊敬的客人， 感謝您選擇下榻凱悦酒店，並抽出寶貴時間分享您的入住體驗。十分感謝您對酒店員工jerry的高度評價，我們會將您的讚美轉達給他，相信他知道後也會非常高興。再次感謝您的評價，期待您再次光臨，祝您生活愉快！

Réponse de l'établissement: 親愛的賓客，非常榮幸為您在提供了舒適滿意的入住體驗，感謝您和家人對我們房間、服務等各方面的肯定，這正是我們努力的方向。期待歡迎您每一次的到來，我們一定會繼續為您提供貼心周到的服務，確保每次入住都更加完美。祝您和家人生活愉快，每天開心！

Réponse de l'établissement: 親愛的賓客，感謝你選擇西安凱悦酒店並給予我們工作人員的鼓勵。酒店地理位置優越，附近擁有購物商場、坐擁曲江南湖、曲江遺址公園及大唐不夜城，酒店設計融合了中國文化元素及中式園林建築風格，期待再會，祝您生活愉快！

Réponse de l'établissement: Dear Guest, Thank you for choosing Hyatt Regency Xi'an and for sharing your feedback. we sincerely apologize for the discomfort caused by the temperature in your room and the absence of a coffee machine. Your feedback is very important to us,and your comments will help us improve our room temperature controls and amenities. We will also review the availability of coffee machines to better meet our guests’ expectations. Warm regards

Réponse de l'établissement: 親愛的客人， 非常感謝您選擇西安凱悦酒店，並分享您的愉快體驗！我們很高興您對環境、餐廳服務和豐富的早餐感到滿意。能夠為您提供一個安靜舒適的休息環境以及便利的出行條件，我們感到非常榮幸。 期待您的下次光臨，我們將繼續努力為您提供更好的服務！

Réponse de l'établissement: Dear Guest, Thank you for choosing Hyatt Regency Xi'an, and for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, that guest satisfaction is very important to us, and we are committed to making improvements based on valuable feedback like yours. Thank you again for your review, and we wish you all the best. Thank you.

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your experience at Hyatt Regency Xi'an. We are thrilled to hear that you enjoyed our great location and the lovely view from your balcony unit. It's wonderful to know that our surroundings contributed positively to your stay.We also appreciate your feedback regarding the breakfast service. We strive to provide a diverse and satisfying dining experience for our guests, and your input is invaluable in helping us improve. We will certainly take your suggestions into consideration as we look to enhance our breakfast offerings.Thank you once again for your insights. We hope to welcome you back to Hyatt Regency Xi'an in the future, and we look forward to exceeding your expectations on your next visit!

Réponse de l'établissement: Dear H.K. Goh,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hyatt Regency Xi'an. We are thrilled to hear that you had such a positive experience and that our team made a lasting impression.Cindy Gong is indeed a remarkable member of our front desk team, and we are delighted to hear that her politeness, affability, and efficiency contributed to your seamless guest experience. We will certainly pass on your kind words to her, as it is always encouraging for our staff to know their efforts are appreciated.We are equally pleased to hear that Chef Yuan's culinary skills and hospitality enhanced your stay. His commitment to delivering quality dishes with care is something we are very proud of, and it is heartwarming to know that his affability and professionalism added to your enjoyment.At Hyatt Regency Xi'an, we strive to create memorable experiences for all our guests, and it is gratifying to know that both Cindy and Chef Yuan played a significant role in making your stay from March 10-12, 2025, enjoyable. Thank you once again for your kind words. We look forward to welcoming you back in the future and hope to provide you with another exceptional experience.Warm regards,Hyatt Regency Xi'an Team

Réponse de l'établissement: 尊敬的客人， 感謝您選擇西安凱悦酒店，並給予我們正面的評分！我們非常高興您在這裏的體驗令人滿意。 如果您有任何具體的建議或反饋，歡迎隨時與我們分享，我們會努力為您提供更好的服務。期待您再次光臨，享受更多美好的時光！ 祝您生活愉快！

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Xi'an. We are truly sorry to hear that your experience did not meet your expectations.We understand how important it is to receive excellent service and to stay in a well-maintained environment. Please accept our sincere apologies for the service issues you encountered, as well as any discomfort caused by the condition of the hotel. We continuously strive to improve our facilities and services, and your comments will be invaluable as we work on enhancing our guest experience.We are committed to providing our guests with the highest level of comfort and satisfaction, and it is clear we fell short during your visit. Please know that your feedback has been shared with our management team, and we will take the necessary steps to address your concerns.If you choose to stay with us again in the future, we would love the opportunity to restore your faith in our hotel. We hope to provide you with the exceptional service and experience that you deserve. Thank you once again for your valuable feedback. We hope to welcome you back to Hyatt Regency Xi'an and provide you with a much-improved experience.

Réponse de l'établissement: 親愛的顧客，非常感謝您選擇我們的酒店並在這裏留下了這麼美好的評論！我們很高興您對我們的服務感到滿意，能夠給您提供一個愉快的入住體驗是我們的榮幸。我們將繼續努力，為您提供更好的入住體驗。 再次感謝您的評價和支持。我們期待着您的再次光臨，為您提供更加完美的服務。如果有任何其他需求，請隨時告訴我們。祝您生活愉快！最誠摯的問候， 西安凱悦酒店

Réponse de l'établissement: Welcome to our hotel☺️.Thanks so much , i'm really glad to be helpful,thank you for belived in us,we promise to always provide our guests with the excellent service that they deserve,we are looking forward to another chance to serving you!🤓

Réponse de l'établissement: Dear Guest, Thank you for taking the time to review your stay at the Hyatt Regency Xi'an. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be very nice. We regret to hear about your experience with our 24-hour restaurant. We strive to ensure that all our services are of the highest standards, and it seems like we missed the mark in this instance. Your feedback is invaluable and we will certainly look into this matter to improve our offerings. We hope that this experience will not deter you from choosing us again in the future. We look forward to welcoming you back to the Hyatt Regency Xi'an and providing you with a superior dining experience. Best Regards！