XIHU RESORT HOTEL

Avis : XIHU RESORT HOTEL

XIHU RESORT HOTEL

JG74+33R, 2 Thnou St, Sihanoukville, Sihanoukville Province, 18000, CambodiaVoir le détail de l'hôtel
XIHU RESORT HOTEL
XIHU RESORT HOTELXIHU RESORT HOTELXIHU RESORT HOTEL
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Avis des voyageurs

8.7/10
Très bien
57 évaluation
Avis vérifiés
Emplacement9.0
Commodités8.5
Service8.2
Propreté9.0
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Toutes les évaluations(57)
Évaluations positives(52)
Évaluations avec photos/ vidéo(8)
Séjour remarquable !(10)
Chambres de qualité(5)
Superbe vue(3)
Évaluations négatives(5)
Thireach
Chambre Deluxe avec vue sur la ville (lit King size)
Séjour au mars 2025
En famille
2 évaluation
10.0/10
Exceptionnel
Publiée le 16 avr. 2025
It’s a bit pricey, but if you can afford it, it’s definitely worth it.
Traduire
Réponse de l'établissement: Dear Valued Guest,Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for supporting Xihu Resort Hotel. We always believe that a good reputation is maintained by the satisfaction of our guests, and we are honored to provide you with the best services. You are welcome to choose our hotel again for business or leisure travel! Sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
Lizbeth_
Chambre premier, avec vue sur la mer (2 lits)
Séjour au oct. 2024
En famille
6 évaluation
2.0/10
Publiée le 10 nov. 2024
This was the worst experience I’ve ever had! The breakfast food was not clean, with insects in the porridge and hair in the seasonings. You can see my live photos below! The service was poor, and the staff couldn’t speak English or Chinese! I asked for fried eggs cooked on both sides, but they couldn’t understand. What irritated me the most was a waitress named Iem Liheak—she snatched two bottles of yogurt from my hands that I had brought for my kids’ breakfast! She was very rude, with a fierce expression on her face! Her manager later came to apologize, but her attitude really annoyed me. How could such an expensive hotel hire such low-quality staff? Additionally, this is the only hotel I’ve stayed at where you have to pay for more than two bottles of mineral water in the room—and it’s just regular mineral water! Such a stingy hotel! The facilities and services don’t match the price at all. I really don’t recommend choosing this place!
Traduire
Réponse de l'établissement: Dear Ms. Lizbeth,Thank you for taking the time to provide your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered, as this does not align with our commitment to delivering exceptional service.We take your concerns regarding food cleanliness and staff communication very seriously. While we regret the unacceptable behavior you experienced, please note that buffet items are intended for consumption within the restaurant. We will take immediate steps to address these issues and ensure they do not recur.Regarding the mineral water, our hotel typically provides four complimentary bottles per room, as indicated in the attached image. Guests are welcome to request up to two additional bottles at no charge during their stay. Further requests are subject to our hotel policy, and we appreciate your understanding in this matter.Your feedback is invaluable to us, and we are dedicated to making the necessary improvements. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Thank you once again for your insights.Sambath Pich (Mr.) Reservation Manager XIHU RESORT HOTEL
Gddada
Chambre premier, avec vue sur la mer (2 lits)
Séjour au déc. 2024
En famille
6 évaluation
8.5/10
Très bien
Publiée le 9 fév. 2025
Great location with very nice view from the rooms with balcony. Bad things are too crowded with casino people and if the front parking is only for the casino guest.
Traduire
Réponse de l'établissement: Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. We sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
Juan
Chambre premier, avec vue sur la mer (2 lits)
Séjour au nov. 2024
En famille
1 évaluation
8.0/10
Très bien
Publiée le 2 mars 2025
Facilities are good, rooms are clean. Abit too strict with all the rules. Too many Chinese people smoking everywhere.
Traduire
Réponse de l'établissement: Warmest Greetings from XIHU RESORT HOTEL!Thank you for your valuable input! We will review our shortcomings to correct them, and try to achieve your satisfaction in the future.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
ralph5758
Chambre premier, avec vue sur la mer (2 lits)
Séjour au mars 2025
En famille
3 évaluation
10.0/10
Exceptionnel
Publiée le 7 avr. 2025
Excellent hotel and resort. The best one in town. Sihanoukville.
Traduire
Réponse de l'établissement: Dear Valued Guest,Warmest greetings from XIHU RESORT HOTEL!Thank you for giving us a good evaluation! We will strive hard to do even better! Looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
אליעזר מזרחי
Chambre premier, avec vue sur la mer (2 lits)
Séjour au déc. 2024
En famille
1 évaluation
9.5/10
Extraordinaire
Publiée le 31 janv. 2025
Hotel is amazing except smoking all over!! Rooms, breakfast,elevators
Traduire
Réponse de l'établissement: Warmest Greetings from XIHU RESORT HOTEL! Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. We sincerely look forward to your visit again! Sambath Pich (Mr.) Reservation Manager XIHU RESORT HOTEL
Wathana Khem
Chambre premier, avec vue sur la mer (2 lits)
Séjour au sept. 2024
Voyage entre amis
50 évaluation
10.0/10
Exceptionnel
Publiée le 4 oct. 2024
Wonderful stay. Strongly recommended.
Traduire
Réponse de l'établissement: Dear Valued Guests, Warmest greetings from XIHU RESORT HOTEL!Thank you for staying at Xihu Resort Hotel, and for giving us a review. We will continue to maintain high quality and excellent customer service standards and strive to create a comfortable and warm stay for every guest. We are looking forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
Guest 168
Chambre premier, avec vue sur la mer (2 lits)
Séjour au oct. 2023
En famille
14 évaluation
8.0/10
Très bien
Publiée le 27 déc. 2023
kind of ok.
Traduire
S1524L
Chambre Deluxe avec vue sur la ville (lit King size)
Séjour au juin 2023
En famille
38 évaluation
10.0/10
Exceptionnel
Publiée le 3 août 2023
Big and clean room with nice outdoor bath tub 🛀 , very comfortable to stay🛏️Very Good Service and the only hotel in Sihanoukville with big swimming pools 👍, the staff very nice and friendly, specially hotel breakfast very good, Best for family because hotel have pool playground for kids,
Traduire
Réponse de l'établissement: Thank you for giving us a good evaluation! We are pleased that you enjoy our facilities and services. We will strive hard to do even better! Looking forward to welcoming you again. Xihu Resort Hotel Management
Nara Smith
Chambre premier, avec vue sur la mer (2 lits)
Séjour au juin 2023
En famille
47 évaluation
9.5/10
Extraordinaire
Publiée le 18 juill. 2023
Great place to stay at Sihaknouk Ville ., clean with comfortable
Traduire
Réponse de l'établissement: Thank you for giving us a good evaluation! We will strive hard to do even better!Looking forward to welcoming you again.Xihu Resort Hotel Management
Sereysophea
Séjour au janv. 2023
Voyage entre amis
1 évaluation
7.0/10
Publiée le 26 fév. 2023
I did not have a good sleep due to the constant noise coming out of the air conditioner and from outside of the room. I know that the hotel is quite busy but the staffs were not very helpful and friendly.
Traduire
Réponse de l'établissement: Dear Valued Guests,Warmest Greetings from XIHU RESORT HOTEL!Thank you very much for staying at our Xihu Resort hotel and sharing your stay! Thank you for your valuable review. We have already reported this issue to the relevant department. All the staff of our hotel must provide warm and thoughtful service for every in-house guest. We sincerely look forward to your visit again!Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
ar V
Chambre premier, avec vue sur la mer (2 lits)
Séjour au janv. 2025
Voyage entre amis
5 évaluation
8.0/10
Très bien
Publiée le 7 mars 2025
酒店靠近海邊，景觀一流，靠近沙灘，酒店步行出去便可以到沙灘，非常方便！唯一不太理想，就是住客的質素有點低影響整個感受
Traduire
Réponse de l'établissement: Warmest greetings from XIHU RESORT HOTEL!Thank you for staying at Xihu Resort Hotel and for giving us a review. We will continue to maintain high quality and excellent customer service standards and strive to create a comfortable and warm stay for every guest. We look forward to welcoming you again.Sambath Pich (Mr.)Reservation ManagerXIHU RESORT HOTEL
행복한사람^^
Chambre Deluxe avec vue sur la ville (lit King size)
Séjour au nov. 2024
Voyageur d'affaires
11 évaluation
10.0/10
Exceptionnel
Publiée le 8 déc. 2024
역시 시아누크빌에서 최고의 호텔이라고 할 법합니다. 조식도 맛있고 바다도 너무너무 좋구요^^
Traduire
Invité
Chambre Deluxe avec vue sur la ville (lit King size)
Séjour au mars 2024
Voyageur d'affaires
61 évaluation
10.0/10
Exceptionnel
Publiée le 2 mai 2024
設施：酒店設施很新，很方便 衞生：衞生很好，床單被罩都很乾凈 環境：環境很棒，去哪都方便，旅途點滴首選 服務：前台微笑服務很周到。
Traduire
Réponse de l'établissement: 尊敬的賓客： 您好！ 謝謝閣下的滿分點評， 您的支持與鼓勵， 是我們前進的最大動力。西湖度假酒店以不斷的為客人營造温馨舒適的居住環境而努力，西湖度假酒店期待您的再次光臨！
Amy Liu
Chambre Deluxe avec vue sur la ville (lit King size)
Séjour au juill. 2023
Voyageur d'affaires
8 évaluation
7.0/10
Publiée le 11 sept. 2023
服務與房費成反比，對不起這個價格。誠然硬件設施和環境沒得説，但是似乎整體管理水平在下降，沒有第一次入住時的舒心。衞生應該要加強，電梯維護也要加強。按金不能刷卡也是一大特色。期待改善吧。
Traduire
Réponse de l'établissement: 尊敬的賓客您好， 感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的寶貴財富， 我們也將繼續努力不斷完善各項服務， 希望能在西湖度假酒店與您再相逢。祝您心情愉快。西湖度假酒店管理層