Chablé Yucatan

We are travelling A LOT, have seen SO MANY good Hotels - but THIS HOTEL, undeniably, is one of the VERY BEST that we‘ve ever stayed in… It‘s just simply GORGEOUS ! Set up on the HUGE area of an ancient Hacienda now set up as a beautyfully designed tropical garden, this Hotel offers a certain (limited) number of accomodations in form of small „Casitas“ (houses) offering each private swimming pool, amazing equipments and comfort (no need to go into details - WHATEVER you look for IS GIVEN)… Outmost excellent and attentive services, high quality food and restauration, VERY friendly staff… The prizes might be a bit higher than in usual 5 Star Hotels - BUT WHAT YOU GET FOR YOUR MONEY IS WORTH IT !

We had a really lovely two-week stay here in Villa 39. The property is absolutely gorgeous and it was so nice to have the bikes to just bike to the pool and breakfast. This is one of the best spas I have ever been to, I had to go back twice. The architecture, the service, the amenities, it was all just done beautifully. It is really expensive! Much closer to European vacation prices than local prices. e.g. $4,000 per night for the room, $500 for a massage, $25 for avocado toast. I hope they pay their staff well!

We are writing to express our deep dissatisfaction with our experience today 18th February at Chablé Resort & Spa in Yucatán, Mexico. Despite our anticipation of a relaxing and luxurious stay, we were unfortunately met with a series of issues that significantly impacted our experience. As two couples, we have come together to collectively formulate this complaint to provide you with a comprehensive understanding of our experiences and to seek a satisfactory resolution that addresses all parties involved. First and foremost, we would like to highlight that we had to wait for more THAN 3 HOURS TO RECEIVE OUR ROOMS, upon arrival. This delay was extremely frustrating and unacceptable, particularly after a long journey. Furthermore, we had booked massages at the resort's spa TWO MONTHS in advance, yet upon our arrival, we were informed that no appointments were available. This was highly disappointing and did not meet our expectations of the resort's service and organization. In addition, we had ordered champagne for our group, and after one hour, it had still not been delivered to our room. When we raised this issue with the manager, Karla, she did not offer us a solution. She refused to bring us champagne or provide any alternative resolution. Moreover, we would like to inform you that if our concerns are not addressed satisfactorily, we intend to escalate this matter to PROFECO (Procuraduría Federal del Consumidor), as we believe it is our right as consumers to receive the services we have paid for in a satisfactory manner. Additionally, we are DISAPPONTING MANAGEMENTs overall response to our complaints. Despite our efforts to find satisfactory solutions, no alternative arrangements or compensation were offered to us. As paying guests who rely on high-quality service and hospitality, we expect our concerns to be taken seriously and addressed accordingly. Therefore, we urge you to carefully consider our complaint and provide a satisfactory solution to compensate for the inconveniences we experienced during our stay at Chablé Resort & Spa. Moreover, instead of the relaxation we had hoped for, our experience at Chablé Resort & Spa resulted in nothing but a terrible headache. The combination of the delayed check-in, unfulfilled spa bookings, and lack of service regarding our champagne order only added to our frustration and disappointment. We are ready to provide further information and hope for a satisfactory resolution.

Fabulous setting and stunning rooms. Huge bathrooms, indoor and outdoor showers and very comfy, cosy bedroom suite. Great attention to detail. Meals in Ixma were delicious and the staff wonderful and welcoming. We had fun playing golf on the micro ‘wellness’ golf course which was in impeccable condition. Spa was out of this world! Superb swimming pool.

We have been here for three hours and we are having one of the worst experiences. I received a room in which the heating does not work, the coffee machine, the bedroom door to the terrace does not close well, leaving a space through which insects can enter. Two months before arrival I asked to book the treatment at the spa and now there is no booking and no compensation. I asked to speak with the manager who after coming to the room and asking to solve or compensate the inconveniences told me that he does not see a reason. when I wanted to raise the temperature in the rooms, I was told that it does not work with the existing installation and that they would send radiators. the radiator that was brought by an employee who only spoke Spanish was for a maximum of 20 m2... the apartment having 360 m2. The management did not react and did not solve the problems...unacceptable service for the prices provided. What a worst experience...2 star service at most.