Novotel York Centre

Very very good clean and modern and hygiene

Great stay nice location on the river breakfast was a buffet style which had plenty off options

Very noisy room Can hear tap water running Can hear people walking Can hear lift up and down 🙈 Can hear people talking Very bad quality of ACCOR grup hotel Feel regret I choose this hotel — Don’t have any problem with other grup hotel during my 1 week trip moving cities in UK

I like location of hotel and room. Room TV has no connection with device facilities so my kid was so boring there. I asked to staff for fix it but they are not able to fix it. Downstairs game area available but Xbox is not working because of subscription.

We booked a family room with 1 child, but when checking in they were not aware we had a child so the room was not prepared. The receptionist said they will send someone up to sort out the sofa bed. We didn’t mind as we will be out for dinner in the city, but when we got back to our room the sofa bed has still not been made. So off I went to the reception to ask another receptionist can they get the sofa bed made. Than this was done promptly but they didn’t bring the extra duvet or pillow. This part has let the hotel down on this occasion, we have not been offered anything free for the inconvenience. Also, if you arrived late in the evening, you will not be able to see the hotel, as they don’t have any light to the hotel name. The design of the room we are in is a bit odd, toilet is separate to the bath room and the toilet is so small you have to squeeze yourself in to be able to close the door. The only best thing that we encounter is the bed, very comfy and big.

Had a lovely stay here, only downside was we wasn’t told about the parking charge of £16

This was nice hotel. I'd probably stay there again, but I was annoyed that the gym and pool were dysfunctional during my visit (which was a real let down).

Location is really good within walking distance to the city centre. Good food at hotel.

Central location, poor service, poor cleanliness in room, empty bottles of toiletries which staff didn’t bother to replace despite request. Iron in the room broken, again staff didn’t bother to replace despite request. Too much noise in Hotel including night time.