Falkensteiner Family Hotel Diadora

We stayed at the Falkensteiner Diadora hotel for two nights as a family with a four-year-old (room 2221). We particularly enjoyed the food and the service, which were truly on a 5-star level. The kids' entertainment was also great, although the big indoor pool could have been warmer. Nonetheless, our daughter really enjoyed it, and the animation staff was excellent. Unfortunately, there was a bitter ending to our stay when we noticed that €100 were missing from my wallet. I am aware that this was my fault for not using the safe, but I was confident that such an incident could not happen in a 5-star hotel. I am writing this to raise awareness so that future guests can avoid such an inconvenience. Despite this, we still recommend the hotel overall!

5/5 Perfekt for relaxed holidays with children - perfect location - beautiful comfy rooms - genial food experience ( seefood, stakes, realy cool) - BEST for children in activities and program!! Very friendly animators, who takes tender care of your loved once…. There is so much to do that … one week is not enough - high tech GYM - plus classes for adults yoga… Paradise!!!

BULLY BULLY BULLY. There are bully happened in this family hotel, some customers are forcing female customers to be naked in the sauna (it wasn’t mandatory, even if it is, its not customers place to force it) And the staff are just letting it happened. Shame on them. This is not a family hotel. Please dont come. Not worth it. This hotel will give you bad experience. 😡👎🏻😡👎🏻😡👎🏻😡👎🏻😡👎🏻 霸凌 霸凌 霸凌。這家飯店的客人會逼其他客人在三溫暖要脫光 (且飯店也沒規定要裸體三溫暖，就算有規定，也不該由客人來做)。向員工反應也沒任何作為，就讓霸凌發生。丟死他們飯店的臉。這根本不是什麼家庭飯店。請大家不要來 會讓你住的很不爽😡👎🏻😡👎🏻😡👎🏻😡👎🏻😡👎🏻😡👎🏻😡👎🏻😡👎🏻

We stayed one week. Stuff are very nice, helpful. Entertainements in kids club are perfect (they have activities for 0-2, 3-6 and 7+ yeaes old kids). You can leave children in kids club for free. Drinks are very expensive (0.75 l water= 6 eur, small coke 4.9 eur, juice 3,5 eur). Every day you get one bottle of water in the room. We came around 10h to the hotel and would like to go to breakfast. Lady said to us that is free, but in the finally bill (when we checked out) we saw, that they charged 29 eur per adults and 14 for kids. After we spoke to lady in reception, they cancelled bill from breakfast. Rooms are nice, big. You have all equipment for babies in the hotel (diapers, food, etc.)

We are now in this hotel . Staying 2 weeks room 2224and 2225 . Have 2 rooms - one big one and one standard. Big room is fabulous - climbing wall for kids , 2 bathrooms , separate room for kids .One standard is small but with separate room for kids too which is good but the big parents bed is 1.5m away from the entrance door which is so irritating in the mornings and late evenings .Very noisy ! Bigger room is much better as too far from the entrance but the insulation in the hotel is horrific. In the mornings you can listen to every word of your neighbour’s above you , running , moving furniture etc so my nights personally were not restful at all .I read feedbacks about the hotel and this problem is often mentioned .also no door between room and bathroom. Restaurants Breakfast -it is ok with choice but 2 ladies at food preparation ( eggs , waffles , pancakes, crepes etc ) is not enough . People are always waiting for something . Lunch -not big choice .and only 1.5 hour length . Dinner is great . sweet room is a pleasure for kids . In general, restaurant staff are trying hard, cleaning when dropping food , everyone is smiling and friendly . Kids zone and kids club - loved everything, great facilities , kids club staff is friendly , mini discos are great but what shocked me is hourly rate for babysitting is 50 euros !! I would be happy to leave my kid for few hours to have a rest but way too expensive Pools -great facilities . Loads of space for everyone, no problem with sun lounges and towels Beach is good and clean . Loved the area with trees where you can get shade . Kids are admired by sea animals and fish. Reception is very helpful and friendly except one lady Verena . Just after our arrival to the hotel there was a huge problem with tokens for washing machine . There was great shortage of them . So people put their coin to start it and straight away ran to reception to ask them to open the machine to take it back to keep it for the next washing . So my older son tried to do the same .He met Verena at reception and asked for a token he just put in . She said to come back in 1 hour after the cycle .My son explained that there would not be any as other people are seeking for them too asked to come to get the token now. Suddenly she started to be very rude, raised her voice saying she already told him to come in 1 hour . There were no big queues at that time so we did not understand the problem to go now . Of course in 1 hour we came and there were no tokens in the washing machine . Another lady who went with us to check ( blond hair with glasses, sorry do not know her name ) was very friendly and attentive . I came to Verena to say that she seemed to be very rude with my son just kicking him away and we were right and had no token now . No apologising but only started to interrupt me always repeating she was not rude . Only when I pointed her to the fact that she continues to be rude interrupting me she stopped .I told her that I was g

This place was great for family vacations. We absolutely loved the rooms. It was really cute design. The food was not great but ok. Pool was fun. Staff were helpful. There was an inside fun park in the restaurants for kids. We loved our visit there

This is not a 5 star hotel in any way, except for the price. Here I will list only a few details that are unimaginable and incompatible with a 5-star hotel: - there is no bidet in the room. - there is no door in the bathroom - the space / box with the toilet bowl is approx. 1m2, there is no ventilation at all (!!!), when a person of medium height sits on the bowl with his knees and his head touches the door! this is at the level of 2 stars max. - out of the 3 nights we were in the hotel, not a single day we received, for example, body lotion and other bathroom necessities (shampoo, soap, etc.), which is basic standard in 5-star hotels, especially 5 star hotels with SPA. - the staff (maids) do not speak Croatian, German, nor English (!!!???) - TV that cannot be seen from the bed (placed around the corner!) - as for the food, there is lot of different food, but the ingredients are at the level of those available in any supermarket, nothing is exclusive in any way. - garage 50-100m away, in case of rain you have to drag luggage without any help. - the entrance to the hotel is completely unmarked (it's hard to find at night) In short, value for many is very very poor, this is not level of 5 stars (maybe only the part with the sauna, which is apparently recently renovated, and looks like 5 stars) I would certainly suggest to the management that they visit a couple of 5-star hotels, and even a competitive family hotel in Rabac, I'm sure that in the first 15 minutes they will notice how far they are from that level. All in all, if this will be 3 or 4 star hotel, everithing will be ok, but if you call yourself a 5 star hotel and have very high prices, then the experience can be only marked as terrible.

Everything is according expectation buffet really complete and good, a lot of possibility for a family, good seaside options as well as alternative restaurants; the club life is a little bit too much “truman show like”