Ensana Thermal Heviz

Everything was good. Personal too. I suggest this hotel to everyone.

Booked a 5 night stay at this hotel. Arriving by car, the parking lot was quite full and no handicapped spaces were available (we made it work). We had 2 rooms on the 7th floor overlooking the main street.. to bad we did not have the other side to try to get a glimpse of Lake Heviz. Check-in was painful.. for whatever reason the clerk could not give us an extra room key for the person that was staying alone.. not sure if this was a language barrier or they just did not know how to activate another card? We arrived on a Wednesday, the indoor and outdoor pool spaces were full of guests. They have very limited spaces/things to do for children so I would not book here if you have small kids. The clientele is older and everyone for the most part was just relaxing and staying quiet. We had no complaints about breakfast or dinner as the selection of food met our needs. Walking to town and Lake Heviz is about 10 min from the hotel. Cleaning staff were very attentive. Checkout .. extremely painful.. never experienced anything like it... we wanted to split the room costs/taxes between the 2 of us and the woman at the counter just could not make it work... Also first property where handicapped parking was not complimentary... regular price 7.5 euro per night, we paid 3.5 euro per night. Overall a pleasant stay, and yes while the hotel is dated, there is something about it that is also charming.

I came here to treat my bad back in the thermal waters which hotel has in its own pools in the basement. In addition you can see the doctor who will examine you and prescribe treatment plan for which they give you package price. Therefore in this sense I have fulfilled purpose of my visit. However all facilities need modernisation. It is privatised communist block. Whoever bought it from the state - maintains it but does not update it much. We have stayed in a suite on the 4th floor - room remembers 1980s. It is functional, practical and clean but this standard absolutely does not justify 300 Euros per night! Pictures on the booking website are heavily photoshopped. I pay that much for a suite in a French Rivera and not in the town 200 km from Budapest! Fair enough - half board was included but food was blunt cantine style. Desert options were stand out - there was large selection of mini cakes. Overall I did enjoy my stay and everyone works really hard there to run it smoothly but I felt I have overpaid for the quality of accomodation. If you are after treatments - don’t include Sunday in your stay as therapists do not work that day. You can only use thermal pools - one quite warm, another very warm. Pool area is very busy on Saturday afternoon so I will avoid weekend next time. The best time is to come before breakfast. They have sauna - very good, steam room - unless you stand in front of the steamer you won’t feel anything. Please rethink the prices or invest in a modernisation for us to be returning.

Revelation. Wonderful pools. Every day thermal baths cleaned and new water poured. Costume dryer at the pool. Bathrobes on offer. Breakfast and dinner great. Large selection of. A sensational place. Everywhere nearby. Parking over 7 days free of charge.

We have been here several times, most recently from 4 to 11 February 2023. We have to state that the level of the hotel is getting worse year after year and this time we were already so disappointed with our stay that we will not come here again unless there is a radical improvement in all directions. It starts with the management of the hotel, which is either incompetent or not professionally up to par. Otherwise, the director could not order not to publish the menu for lunch and dinner for guests who have half or full board!? The hotel has seven floors and has 3 elevators. One of them is not working for the second year, so when the hotel is more occupied, you wait for long minutes for the elevator. The hotel bar has slouchy armchairs and shabby upholstery. The furniture is past its best years and needs to be replaced. You don't get warm in the bar - it's cold there, so we don't recommend it. The hotel is equipped with a swimming pool, a hot tub, thermal pools with healing water, an outdoor experience pool and a sauna world. Although the facilities are great, there are issues such as the automatic doors not working, the outdoor sauna is limited to 3 days a week, the sauna lacks thermometers, multiple sauna timers, and the "sauna" in the indoor sauna is in a bathing suit!? :-( The four-star hotel offers lunches and dinners without tablecloths on the table with only plastic placemats and gives cloth napkins. The quality and range of food was at a really low level this year. You can feel the great savings on the quality of the raw materials. A plus is the offer of a non-alcoholic drink included in the price. In general, the hotel would need better management and complete repair and renovation of non-functioning equipment.

Important is to go when in Heviz is a wine and food festival to make the maximum from your stay, Thermal pools are very good so no need to go to the lake. Very close a lot of nice small towns close to Balaton. It is also a must to visit a butcher shop in the center of town and a local wine cellar close to the,, train statue,, local wines and palinka also must.

I had a great experience with the entire place, missed the evening meal --＞ they re-scheduled for next mid day lunch, the beds inside the rooms are amazing, they expect us with pool robes for each (including a small one for my daughter), all the pools are big and you have enough room to swim. I recommend this hotel for relaxing purposes, swimming, and of course EATING. Good and delicious food each day.

I agree with a previous review about the hotel. Sure I understand that it is getting very expensive to run the AC 24/7 (though i think someone changed their mind on this during our stay) and elevators do break, but in selecting a hotel there are some other considerations. The hotel seems to cater to germans and russians. Being neither, the food lacked any appeal (saucy overdone meats worse vegetarian offerings) and the fruit flies hovering over the fresh fruit did not help (nor the reappearance of certain salads not quite fresh the next day). Ok, so I am not a meat and potatoes type. Now considering the demographics seems to skew to 70+ who are here for the health benefits, one would hope the food would be healthier. The pools were nice with the outdoor one having several different bubble effects. Service was efficient and abrupt but seemed to lack a certain compassion or quality of "keeping the guest happy" that you find in "western" resorts. Most appeared to just be doing their job, and for the most part, well.

This is a very good and modern hotel in Hévíz, we arrived with our small child and everything was perfect. Really. The room, the services we got, the check-in were absolutely fine, we liked the meals, the pools, the staff were friendly, and we had a perfect holiday for a small family. A perfectly exciting place for a curious kid, and also relaxing for the parents. Smoking should be restricted / banned, though, it is still allowed in many places. Shame.