"This hotel is not far from Huangguoshu Scenic Area. The overall facilities are well-maintained, and the service attitude is good. The dedicated concierge was responsive. The breakfast was simple but filling. However, the shuttle service was a bit lacking. Since the hotel usually only has one vehicle for round trips between the hotel, the scenic area, and station transfers, the shuttle duties are quite heavy. Therefore, it's even more crucial to arrange the transfer order logically, especially for station drop-offs. On the morning of my second day, I had a reservation for Shuilian Cave from 8 am to 10 am, so I pre-booked the shuttle to the scenic area. But when I went down to get in the car, the front desk told me there were guests who needed to be dropped off at the station, and asked me to wait a moment, which I agreed to. On the morning of the third day, I had to catch a 10 am bus to Xijiang, so I specifically booked the shuttle for 8:20 am the night before. The concierge also confirmed my reservation. At 8:10 am on the third day, I contacted the front desk, and they replied that the driver was currently dropping off guests and would call me when he returned. At 8:15 am, we went downstairs early. The front desk then told me that there was a family ahead of me who hadn't booked but wanted to go to the scenic area, and because they were waiting earlier than me, I would have to wait. I informed them that I had booked the 8:20 am shuttle last night. The front desk acknowledged this but said they couldn't turn away guests who showed up. At this point, the problem was already evident. The hotel's website clearly states that shuttle service requires a two-hour advance reservation. Given this, shouldn't booked reservations be prioritized? The front desk then said that our two families could fit in one car and asked if we could go together, which I agreed to. However, because we were going in different directions, the other family clearly had no intention of letting us ride with them. The driver actually returned past 8:40 am. As soon as the car arrived, that family immediately rushed in and took the front seats. We had luggage, and the elderly person had difficulty walking, so it was impossible for us. The driver knew we were in a hurry to get to the station and tried to negotiate with them to let him drop us off first, but they refused to get out. At this point, the manager came out. After understanding the situation, he found another driver who finally took us to the station. He dropped us off at the Huangguoshu Tourist Center, and we arrived at the station around 9:50 am. We rushed over anxiously, only to be told we needed to go to another station to catch the bus. All this rushing left the elderly person exhausted. I had originally planned to arrive almost two hours early precisely because the elderly person had difficulty walking and I needed to factor in luggage and security checks, but I almost missed my bus due to the shuttle issue. I have two suggestions: 1. Since your website clearly states that shuttle service requires a two-hour advance reservation, this rule must be followed. You can prioritize booked guests and then have unbooked guests wait in line for the next available shuttle. 2. The front desk should allocate reservation times reasonably based on the round-trip duration of the vehicle, instead of telling guests the car is still en route when their reservation time arrives."

"Grand"

"Le service était médiocre. Après avoir quitté le site touristique de Huangguoshu, j'ai appelé pour réserver une navette, mais on m'a répondu que je devais réserver la veille, alors qu'on m'avait assuré pouvoir venir me chercher le matin même. Où était donc le professionnalisme du personnel de la réception ? J'ai passé deux nuits dans cette chambre, et elle n'a pas été nettoyée entre-temps. Pour couronner le tout, j'y ai même trouvé un cafard !"

"Il est très bon de rester ici pour une autre nuit, mais il n'y a rien de bon à côté, sauf la zone de scène des arbres de Huanggu. Il y avait un service de pick-up avec la voiture du séjour à la maison et de la zone de scène. Le conducteur était très flexible à propos de cela. Il était aussi une gentille personne à chatter avec! Le restaurant était très bon. J'ai pris le temps de me prendre pour me réjouir de mon dîner en regardant le drame. Les chambres et les toilettes étaient bonnes. Le petit déjeuner était également fourni. Les personnes qui vont dans la scène, je vous recommande de rester ici!"

"L'environnement est superbe, la maison du patron a une terrasse pour voir le soleil, les lits sont propres et doux, le souffle est très bon, l'isolement est calme, le tissu est réparé et réparé et la valeur est répandue. La rue de la cuisine est un peu plus grande que la porte 100 mètres. Le service de la maison du patron est très bon, nous a présenté beaucoup de plats caractéristiques locales."

"Le service de l'hôtel est bon, pas loin de la zone de paysage de Huangguo. Il est très confortable de se situer dans le petit jardin pour boire un chat à la nuit. Le dîner est délicieux, mais le dîner n'est pas inclus dans les frais de logement. Nous sommes sortis de l'arbre de Huanggu et nous vivons ici toute la nuit, nous avons été enterrés dans la pierre, nous avons eu un sentiment de désert, la tribu de Buyi devrait être une bonne ressource, nous avons un peu de malaise."

"Installations: OK Santé: OK Environnement: OK Service: OK"

"Super près du bureau de billets .... beaucoup de restaurants à proximité aussi Très bon service .... Il y a eu un choc dans le toilette ... Je l'ai appelé le bureau frontal ... Ils ont envoyé quelqu'un pour le corriger ... rapide, rapide et efficace. Restez pendant la basse saison ... pas trop rempli de tous La location est la meilleure chose que je ressens au parc de cascades."

"The boss is super nice and the room is very clean and tidy. He also sent us to the entrance of the scenic spot, and after we finished the tour, he also sent us to the station to take the bus. The boss was also a super talkative person👍👍👍"