Hôtels avec parking à Midlands de l'Ouest, Royaume-Uni

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

The stay was overall a wonderful stay and I always choose Leonardo Royal. Hotel room was spacious, although the team did not refill our soap dispensers so we only had shampoo to tide us through. However, isolated incident, and I do always recommend this hotel.

Cet hôtel est idéalement situé près de la gare, ce qui rend les déplacements extrêmement faciles. En tant que grande entreprise, la qualité de leur service est très fiable. La chambre était spacieuse et j'ai été agréablement surpris par la grande télévision. Bien que l'hôtel soit près de la rue, l'intimité est excellente. Dans l'ensemble, je suis très satisfait !

L'hôtel est idéal pour les touristes qui souhaitent passer de Birmingham à une autre ville. La réceptionniste est très rude et irritable, quand je suis arrivée avec elle, il y a le même nom que j'ai réservé cet hôtel et j'ai juste double vérifié les jours et si j'ai réservé le petit déjeuner ou si elle n'a pas montré son impatience et sa rudesse.

La dame à la réception était vraiment adorable. C'était la journée la plus chaude de l'année et nous nous sommes plaints de la climatisation ; elle a rapidement changé notre chambre. Lorsque nous avons eu d'autres problèmes et avons appelé la réception, elle est venue rapidement et nous a apporté une aide chaleureuse. Un excellent rapport qualité-prix.

had a wonderful stay. The room was spotless, comfortable, and well maintained. The staff were friendly, professional, and always happy to help. Housekeeping did an excellent job every day, and the overall service exceeded my expectations. I would definitely stay here again and highly recommend this hotel.”

Decent sized room. Reasonably clean. Has an indoor swimming pool, which is really nice. Location is not near the city center. Overall, a good stay.

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

The hotel is conveniently located nearby the new street station which is excellent. But the rooms is small and old, the bed sheets look grey (tho clean). The mattress is also old. It is okay to stay just 1 night (if you don’t have other choice and budget) but not more than that.