Publiée le22 nov. 2025
Faiza Mat Saaid
Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
⸻
⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
⸻
⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
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Prix par nuit à partir de :VND 645 204
Publiée le29 sept. 2024
Invité
The location is very strategic, easy for looking for food, shopping and hanging out but they need to improve their responsiveness especially the manager in accepting the inputs from travellers like us. Overall, thanks to Uty one of the staff was very kind to us. Very appreciated for the responses. One more, need to increase the cleanliness.
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Prix par nuit à partir de :VND 357 583
Publiée le2 avr. 2025
adlinhkimAbonnement : le prix est conforme aux services fournis. Malgré quelques défauts, je peux les comprendre.
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Prix par nuit à partir de :VND 478 073
Publiée le9 mai 2026
Invité
We had an amazing stay in the hotel. The service of DAFAM was amazing. They were very accommodating and helped us greatly. The rooms are spacious and clean in the non smoking area. Shower water was warm, but not hot.
The breakfast buffet is good! With amazing coffee
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Prix par nuit à partir de :VND 583 016
Publiée le12 sept. 2024
kotaro8249
hôtel de base pour un séjour nocturne. Personnel amical, chambre propre, belle! Distance à pied à Masjid Agung. Voyage autour - vous pouvez choisir GRAB Bike si vous êtes trop lax pour marcher, sinon, aucun problème pour marcher autour de l'exploration des rues et des rues.
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Prix par nuit à partir de :VND 318 715
Publiée le17 sept. 2025
SweetCouple
This is our 1st time to Pekan Baru with new experience staying in Khas Hotel. Very warm hospitality from the team. The room is spacious but they did not provide the mini fridge. So sad😣(to management team- pls take note).We have a issue with the shower but the team managed to settle the problem in a time.Located near to the airport about 20 minutes away.Easy to get Grab/Maxime. On the right side hotel there Makam Pahlawan. And the best thing, RM Pagi Sore is only opposite the hotel🤩
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Prix par nuit à partir de :VND 396 451
Publiée le14 mai 2025|Chambre Supérieure (lits jumeaux)
hanisah_aisyahThe hotel located less than 10 mins from Airport and they provided free airport shuttle as well. Not only that, there were many eateries around just next to the hotel such as Bakery shop, Indomaret. The room was clean, have a nice view (need to request higher floor), good water pressure for showering. The only downside were the AC was not cool enough during my stay and the room was a bit small. Hope the hotel can fix the AC. The breakfast buffet was decent and have a lot of variety. Overall, it was worth my penny and decent stay.
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Prix par nuit à partir de :VND 1 029 994
Publiée le20 sept. 2025|Chambre lit queen supérieure
InvitéIt's a convinience place to stay. Easier to go anywhere for food hunter and shopping. Staff is excellent. For next holiday for sure I will choose this hotel again.
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Prix par nuit à partir de :VND 419 771
Publiée le25 mars 2026
MarliePatotie
L'hôtel pourrait améliorer la nettoyage car il semble qu'il soit un peu dégradé. Le service de la chambre pourrait améliorer ainsi que la nourriture était un peu trop salée ou pas goûte.
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Prix par nuit à partir de :VND 777 354
Publiée le28 mai 2026
Paul W..Welcoming staff, nice clean room and great location to the airport for a short stay. Room service was fast and food/drink delicious! Thankyou :)
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Prix par nuit à partir de :VND 548 035