Hôtels avec piscine à Delhi, Inde

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

Un hôtel plutôt douteux, convenable pour une nuit avant un vol. Le personnel de la réception n'était pas particulièrement aimable et a tout simplement ignoré la moitié de mes questions. Ils n'ont rien expliqué, pas même indiqué l'emplacement de l'ascenseur. La piscine était magnifiquement présentée en photo, mais en réalité, elle était triste et petite. La chambre était déjà délabrée, malgré un design que j'appréciais beaucoup. L'insonorisation était très mauvaise ; des clients qui partaient la nuit criaient et parlaient dans le couloir pendant une dizaine de minutes. Impossible de bien dormir dans un tel endroit. En revanche, le restaurant au deuxième étage est excellent ; les plats étaient délicieux et présentés avec soin.

The hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.

J'avais réservé deux chambres pour une nuit, mais le personnel avait reçu des instructions erronées : il s'agissait d'une seule chambre pour deux nuits. Le paiement avait été effectué via Trip.com, mais le personnel a prétendu que la transaction n'avait pas été validée lors de mon départ. J'ai dû leur fournir un relevé bancaire et les détails de la réservation pour qu'ils puissent vérifier mon compte. Il a fallu plus d'une heure pour régler le problème.

The Taj Mahal Delhi is a beautiful hotel with splendid decor and an old school ambience. However, some of the underlying cost cutting is noticeable. The breakfast buffet for example is anything but - with a handful of items such as bread and rudimentary cereal laid out but anything substantial needs to be ordered and it arrives in due time in small portions. It's awkward to know how many times can one order in the circumstances. Another example occured when I changed some currency at the hotel. I expected the rate to be bad and it was, but this was not an issue. I am happy to pay for luxury and convenience. However, what irked me slightly was when the staff explained that there was no change so she couldn't give me 60 INR. It's a very small amount but I felt it was a liberty - imagine offering currency exchange at an exorbitant rate but you don't have currency. Other than that we had a good stay. The pool was stunning as was my beautiful club suite. It was a very generous size and beautifully designed with views over the pool and Delhi beyond - a real oasis in noisy and bustling Delhi. The club lounge is ok but not really worth paying for - the timings for high tea etc are so inconvenient that you won't be able to use them. Overall, this was still a good stay and probably the best hotel for the price in this part of town.

Heureux avec le petit-déjeuner et les services de conciergerie pour emballer et regrouper de gros morceaux de souvenirs que j'ai apportés et portés à la main, et nous avons été surclassés dans une voiture plus grande pour le transfert de l'aéroport

Room Very clean! Bed and pillows are comfortable. I chose one that’s far away from the lift, and on high floor with a city view. It was very quiet, and nice natural light! Shower and toilet were very clean. Strong powerful shower with very hot water available. Amenities Impressive that there’s a cafe that’s opened 24/7 downstairs that serves coffee, pastries and cakes. Gave a very good option in the middle of the night, and early morning should you need to grab something fast for an early morning flight. The coffee was good. Lovely swimming pool, meant to try it out. Location Excellent location only about 7 mins walk from the main shopping complex and restaurants. Very decent restaurants available there and the food court provides wide variety. I tried out a restaurant this time and it was lovely. Service House keeping - was very good. Early evening the team knocked on my door, very pleasant, and asked if I had any needs. Very thoughtful, and they tried best to make me comfortable. I had an enquiry about the smart tv functions. The gentleman came promptly, and was very helpful. Airport pick up Raju was very prompt, polite and friendly. Thank you! Especially appreciated that the pick up arrangement just had a sign of the hotel, vs having your name displayed on a big sign, which isn’t the case with many other hotels. Very thoughtful. (Others: Don’t really need two tables in the room. If it can be replaced with a couch/ sofa would even be better.) Overall: very comfortable stay, friendly staff, and will come again. Thank you!

Best Location Super Breakfast Clean Rooms With Natural Light Perfect Amenities Surely Recommend

Emplacement impeccable, hôtel imparfait ! Discutons des avantages et des inconvénients : Avantages : 1) emplacement : 10/10 - il n'y a rien de mieux que cela. 2) service de restauration et qualité de la nourriture : 9/10 - les deux étaient conformes aux normes et bons. 3) Enregistrement anticipé : on nous a donné un enregistrement anticipé, ce qui est très appréciable. Inconvénients : 1) État des chambres : 1/10 - très médiocre pour le prix. Dans une chambre, le drain de la baignoire était bouché par des cheveux - c'est dégoûtant !! Dans une autre chambre, le robinet du lavabo principal était mal installé et la douche était si mal conçue que l'eau coulait partout. 2) service de la réception et réactivité : une simple demande a pris au moins 3 à 4 appels et une heure pour être réglée. Pas un 5 étoiles, c'est vrai. 3) taille de la salle de bain : trop petite pour ce qu'elle devrait être. 4) Équipements : très basiques. Rien de spécial du tout. Expérience globale moyenne dans un hôtel 3-4 étoiles avec un emplacement 5 étoiles.

L'hôtel était agréable, mais en tant qu'enthousiasme aérienne, ma principale raison de choisir était la vue de la voie de course à l'aéroport de Delhi. Cependant, lors de l'enregistrement, j'ai été informé que ma catégorie de chambre n'offre pas de vue sur la voie de la course, et j'ai été donnée une vue sur le jardin. Si cela avait été communiqué plus tôt, j'aurais pris en considération la réservation d'Andaz Delhi par Hyatt, qui avait indiqué qu'ils pouvaient répondre à ma demande. Sur la base de cette expérience, je n'hésiterais pas à recommander à cet hôtel de co-enthousiasmes de l'aviation qui apprécient la transparence dans ces demandes.