Publiée le12 juill. 2025
Ahmed Awwad
I recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
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Prix par nuit à partir de :128 €
Publiée le12 nov. 2025
Invité
We loved staying here although we did have a few hiccups.
We arrived before check-in but we could leave our luggage at the hotel which was a relief. Unfortunately we lost our luggage ticket while out, but the front desk employee Grecia made it seem as if it were a huge problem and that we would not be able to retrieve our luggage at all. She did not reassure us even after we expressed confusion and concern. However once we had already gotten very stressed about this, another employee simply asked for our identification and quickly resolved the problem (which was their standard protocol). The stress was avoidable.
When we arrived to the room we had to call to request robes and slippers, and there was only one water bottle even though we were two guests. In the bathroom, there is only one hook for the towels, which was inconvenient. The shower also leaked water all over the bathroom which is an architectural problem and can’t really be helped but was annoying as the bathroom floor was wet. The lighting in the room was also very dim, but that might just be a personal preference.
Multiple times when requesting towels or water from room service, we had to call several times to remind them of our needs (we even once went personally to remind them at the front desk after 3 times of calling).
On our last day we were eager to enjoy one final breakfast, which is listed as being from 6am-11am. However the food was not set up until 6:20-30, so we had to rush to eat before checking out to make it in time for our flight. Also at breakfast there is no self service tea or water station, and although the staff are attentive, it’s too much for them to be able to meet everyone’s needs at rush hour breakfast.
However despite all of this we are left with a great memory of staying here. The food at breakfast was delicious, and most of the staff were very kind despite the delays in service. The location is convenient and the room was comfortable. I do not regret staying here although for ~300 USD a night I might expect a little bit more attention to detail.
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Prix par nuit à partir de :100 €
Publiée le23 oct. 2023
Utilisateur anonyme
J'ai fini de payer à l'avance avec l'application, mais je dis que je ne pouvais pas le confirmer, donc je lui ai demandé de payer encore, donc il a même confirmé le numéro de réservation stocké sur son téléphone portable et le contenu du paiement, mais il a dit qu'il ne savait pas. Après un long temps, je ne m'excuse pas de confirmer qu'il s'agissait d'une application trip.com, mais la chambre était aussi brisée.
La chambre était propre et les installations étaient bonnes, mais la condition n'était pas bonne, donc je mets la température du climatiseur et je me suis couché, mais quelqu'un a forcé la chambre au milieu de la nuit. Les intrus étaient des agents et ils disaient qu'ils venaient vérifier parce que la température de la chambre était étrange.
Le service de la chambre est très confortable et très confortable.
Il a été moins service que une chambre de 30,000 gagnants en Asie du Sud-Est.
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Prix par nuit à partir de :82 €
Publiée le14 nov. 2025
TheVoyager
We really loved staying at Tonala. The hotel is located in Roma Norte, a trendy neighbourhood in Mexico city. We could walk to all the nice restaurants ans cafes for food and drinks. There’s a really popular cafe downstairs for pastries, breakfast and coffee. And there’s a famous seafood restaurant as well as a fancy Michellin reservations-only restaurant next to it, right across the street from the hotel. Walking to the historic centre, La Condesa and the museuems took us about 15 minutes or so. The room is spacious and came with a great shower with working hot water. The air-cons worked really well in both the living and bed rooms. The laundry room is free to use from evening onwards. And the rooftop pool was great for a quick dip. Overall clean not just in our room but the stairs, lobby and rooftop and lift. Definitely 5-star and I would gladly stay there again when I next visit Mexico city.
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Prix par nuit à partir de :70 €
Publiée le13 nov. 2025
Invité
A great location with a very impressive lobby and facade. The room was nice although a bit small. Whilst the staff were mainly great, we were disappointed on a couple of occasions. Firstly, they took away our bath towels without replacing them. When we called down asking for towels they said they would send someone straight away however we never received them and had to dry ourselves with our robes. Secondly, we had to leave at 7am and asked if we could have something to eat a bit earlier. They were unwilling to organise anything. Every other hotel we have stayed at would organise a brekkie box if you’re unable to make breakfast time, given this was a part of our stay and therefore a service we had paid for.
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Prix par nuit à partir de :131 €
Publiée le26 fév. 2026
Invité
We had trouble accessing the internet on arrival and it took quuite awhile for their tech support to correct. We weren't alone but eventually we got access.
Coffee in the room is a challenge as only one day during our 5 night stay did we get regular coffee to brew in the room. The other days it was Nescafe decaf instant. The staff were very accommodating, the room was clean, and the pool was a welcome oasis after walking around all day.
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Prix par nuit à partir de :55 €
Publiée le27 mai 2025
Alon
We like this hotel. Good location I. A good, safe neighbourhood beside the angel of independence statue. We stayed at the King size bed room on the 10th floor with s views of the city. And free access to the exclusive Brisas Business Lounge that offer fast check-in, concierge service ,specialty coffes and soft drinks all day and free breakfast and light dinner, snakes and an alcohol drink in the evening.
We had a little incident at the room but the staff was quick to fix it.
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Prix par nuit à partir de :100 €
Publiée le15 oct. 2023|Chambre Deluxe, 1 très grand lit, Vue Partielle sur la Ville
Braden TseExcellent experience !
Le centre de la ville de Mexico est très bien situé, et vous avez une vue très belle sur la ville de Mexico.
Nous avons été entourés de l'hôtel pour 2 nuits et nous reviendrons si nous revisons la ville du Mexique.
Je suis devenu un fan de Ritz Carlton maintenant.
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Prix par nuit à partir de :733 €
Publiée le4 fév. 2026
Florian Roe.
I had a great stay at the Hilton Reforma in Mexico City while celebrating the birthday of my girlfriend. The staff made the experience feel special with very good and attentive service throughout my stay.
The room was spacious, clean, and very comfortable, with a great view and high-quality amenities. Everything was well maintained and met the high standards I expect from Hilton.
Overall, a very pleasant experience and an excellent choice for both leisure and special occasions. I would definitely stay here again
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Prix par nuit à partir de :106 €
Publiée le5 août 2025
M.K84
I’ve left with beautiful memories and a lot of love for this place. The staff are amazing ,,, friendly and professional. It’s a great hotel with excellent service, and they made sure I felt comfortable throughout my stay. I’ll definitely choose this hotel again on my next trip ,, I truly loved it!
Just one thing to keep in mind: the traffic in this area can be heavy, so if you have a flight, make sure to leave early to avoid any delays.
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Prix par nuit à partir de :171 €