Hôtels avec Spa à Cardiff, Royaume-Uni

Overall, it was a good experience. The reception staff was a bit rude. Room service was not satisfactory. It was overpriced. The AC was not working, and there was no ventilation.

Check in was a little slow, our room wasnt ready at check in time however they gave us complimentary drinks as an apology so we had a drink while we waited am extra 30minutes or so. The ladies at reception were very polite and helpful, rooms were clean however the only downside was our shower drain was blocked and that took an army to solve. We ended up switching rooms in the end but the communication was terrible. Breakfast was good although their coffee machines seemed not to work properly for most part of the morning. Overally a good hotel, excellent location, pool was warm, sauna was good, gym was a bonus. A relaxing stay

Les seules raisons pour lesquelles j'ai donné 4/5 étoiles pour le service étaient la station de boissons chaudes en libre-service et la possibilité de faire soi-même des toasts. Commandez mieux leurs plats du jour, cependant, cette fois, mes œufs pochés n'étaient pas mous. Excellent vin et excellent déjeuner au bar qu'ils nous ont permis de manger au restaurant, ce qui était un bonus. J'adore cet endroit. Promenades à travers les zones humides et vers Penarth et liens faciles vers Barry Island. Le spa est génial et le quartier calme à côté de la salle de sport est génial pour lire

I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.