Hôtels avec Spa à Bolívar, Colombie

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

Cette famille est très élégante et l'hôte est très enthousiaste. Surtout, il y a un jardin aérien qui est un bon endroit pour les vacances du soir. Parce que je dois partir tôt pour le vol, ils m'ont fait le petit déjeuner tôt.

The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected

قمت بحجز غرفه لمدة عشر ايام بخيار عدم الغاء وعند اكمال نصف المدة حاولت الغاء الحجز ول يكن هناك تجاوب من ادارة الفندق وهو من ابسط حقوقهم كنت اتمنى لو كان هناك بعض المرونة في التعامل الفندق جميل والغرفة واسعه ويوجد احتمالة كبيرة في حال زياره المدينة مرة اخرى ساقوم بالحجز فيه مجددا ولكن مع خيار الغاء او تعديل الحجز وجبة الافطار متنوعه ولذيذة والفندق مريح ومكانه كان ممتاز

L'environnement de l'hôtel est très bon. L'hygiène propre. La piscine est vraiment belle pour prendre des photos toute la nuit. Parce que les enfants aiment nager, ils ont choisi cet hôtel. La piscine est très propre. Il est recommandé. En dehors du petit déjeuner, les autres sont très bonnes.

Le petit déjeuner était étonnant 200/10 🤩. Une grande variété de fruits, de nourriture saine et locale. Merci beaucoup à Andrey, si gentil et charmant qui m'a aidé dans tout. Et à Jorge, si professionnel, Alfredo et les filles de cuisine, merci pour ce délicieux repas. Le toit est un rêve mais malheureusement, il n'y a pas de barmans (stables) pour se déguster des boissons. Malheureusement, le gestionnaire général était inprofessionnel et malin, il doit améliorer sa relation professionnelle pour conduire une bonne gestion d'un hôtel de cette catégorie. J' aiimerais revenir dans mon prochain voyage à Cartagena 🤍🇨🇴 . Recommandations: si vous ne tolèrez pas le bruit, ne réservez pas les chambres à côté de la rue.

Toutes les chambres sont équipées d'un jardin central, qui est gentil mais pas pratique, car les gens traversent toujours la fenêtre, vous ne pouvez pas laisser ouverte la fenêtre, car vous n'obtenez pas de confidentialité. La chambre est sur le sol, où est le restaurant. Il peut être mieux sur les autres étages. Alors juste la lumière artificielle. Il n'y a pas de bureau dans la chambre, sinon la chambre est décente et propre. Le petit déjeuner est simple mais bon avec des cafés, du jus de fruits et une omélette. L'endroit est sûr et la réception doit être ouverte pour vous d'entrer et de sortir. Vérifiez strictement à 15 h même si la chambre est disponible 😅

Wonderful time in Cartagena. Travelled with my husband for my birthday. Stayed 5 nights. The staff is lovely; very friendly and welcoming and attentive. The city is absolutely magical. We loved everything about our stay. The food was excellent; had amazing breakfast and drinks at the hotel restaurant and it really surpassed our expectations. We just left and can't wait to be back! Special thanks to Christian at the front desk who went above and beyond helping us plan things to do in Cartagena which made our trip extra special.

The hotel in nice and the rooms are huge with sea view balcony! This hotel no have private beach so anyone can swim in hotel front beach. When you want to go to front beach and get seats and umbrella you have to pay COL PESO 30.000! In front beach there is a lot of food sellers drink sellers which every 5 min someone gonna come up to bother you that was the only - issue! Rest hotel is great and specially the pools was amazing! Breakfast is good enough! Good for family and group of friends!

Absolument fantastique. C'est un petit village tranquille avec peut-être 14 chambres. 1.5 heures de la ville de Cartagena. Un peu d'une voiture durement, mais certainement la valeur du voyage. Lorsque vous entrez par les portes, il est beau et pacifique. Style de type balinese. Pas un hôtel 5 étoiles, mais ils font un très bon travail. Très bien équipé, vous avez quelqu'un pour vous aider si vous avez besoin de quelque chose. Très tranquille. Pas de téléphones, pas de télévision dans la chambre. Les chambres sont spacieuses, privées, très confortables. Deux petites plages sur l'un de l'autre côté de la zone principale. Toutes les réceptions à air libre, Restaurant. Un restaurant avec 2 niveaux. La nourriture était vraiment terrible. La meilleure nourriture que nous ayons eue en Colombie. Nous étions là pendant trois nuits et l'aimions absolument. beaucoup de voyageurs de jour, des gens qui rentrent de Cartagena en bateau pour passer la journée à l'hôtel. C'était gentil. Nous reviendrons certainement. Merci à l'honneur qui a pris si gentil soin de notre famille. Un endroit spécial.