It’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now.
First the good things:
1. The newly renovated Paranda serves very good Punjabi food.
2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise!
3. Stunning view from both my rooms.
4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests.
5. It’s a GREAT hotel all in all.
BUT
1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.”
2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME.
3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE.
4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”.
5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents.
6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night ***** to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill.
7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought.
Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains.
So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.
Stayed at Lemon Tree Hotel, Sector 68, Sohna Road, Gurugram with friends and had a pleasant experience overall. The rooms were clean and comfortable, and the location was convenient for getting around the area. The staff was courteous and helpful, and the amenities provided were good for a short stay. While there is still some room for improvement, the hotel offers good value and a comfortable stay. A nice option when visiting Gurugram with friends.
House keeping no response, washroom is too congested and water block issues and very bad smell because no ventilation, drainage block. No dental kit and over all room is stinky, even after asking multiple times to room freshner no response. Bugs also available in room bad maintenance and price is high.
I had an amazing experience at Radisson Hotel Gurugram Udyog Vihar. The staff was welcoming, the room was spotless and comfortable, and the view was stunning. The breakfast buffet was delicious, with plenty of options, and the hotel's amenities, especially the fitness center, was very nice. The location was perfect—close to the ambience mall but still peaceful. Highly recommend for a comfortable and enjoyable stay! I'll definitely be back.
Taj Gurugram feels like my second home in India. I stay here for at least 10-15 days every six months and always enjoy the exceptional service and hospitality this hotel provides. They do their utmost to ensure a comfortable and safe stay, which is especially important when traveling solo. Special mention goes to Ritesh from the housekeeping department, who took great care of my room and kept it in excellent condition throughout my stay. I will definitely choose Taj again for my next visit to Gurugram.
L'hôtel quatre étoiles a un standard cinq étoiles. Les environs de l'hôtel sont très bien. La nourriture du petit déjeuner est bonne et les environs sont calmes. Le seul inconvénient, c'est que le canapé du premier étage de l'hôtel sent un peu mal et est globalement abordable.
It really looks good from outside. But rooms were okay the one which they provided me was okayish
service was good and staff was really good in terms of helping but i guess the quality of the rooms should be improved
Bien
71 évaluations
7,9/10
Prix à partir de
25 €
par nuit
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9.2/10
Excellent
NNishtha GautamIt’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now.
First the good things:
1. The newly renovated Paranda serves very good Punjabi food.
2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise!
3. Stunning view from both my rooms.
4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests.
5. It’s a GREAT hotel all in all.
BUT
1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.”
2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME.
3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE.
4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”.
5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents.
6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night ***** to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill.
7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought.
Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains.
So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.
TTo the moon hodlL'hôtel était agréable à séjourner, l'hospitalité n'était pas très bonne, le personnel n'était pas disponible à ce moment-là. La nourriture était bonne.
Séjour globalement incroyable.
AAmarpreetNous avons été deux couples voyageant ensemble et nous avons eu un excellent séjour à cet hôtel. Notre accueil et notre transfert à l'hôtel étaient super confortables malgré la longue marche pour arriver aux véhicules de transfert.
Le salon du club est toujours servi par Rohit Singh Bisht (Butler) et votre autre personnel.
Le petit déjeuner est passé à la maison de votre Sous Chef Regan B***a Chowdhury pour préparer des pâturages et d'autres délicieux pour notre soeur vegan.
MMonal KulharaI had an amazing experience at Radisson Hotel Gurugram Udyog Vihar. The staff was welcoming, the room was spotless and comfortable, and the view was stunning. The breakfast buffet was delicious, with plenty of options, and the hotel's amenities, especially the fitness center, was very nice. The location was perfect—close to the ambience mall but still peaceful. Highly recommend for a comfortable and enjoyable stay! I'll definitely be back.
IInvitéHotel is lovely and the bed very comfortable. Although fairly close to the airport there are no walkways if you wanted to go out for a stroll. Excellent function facilities. The pool was a bit disappointing. Lots of pigeons around it with pigeon poop so didn’t attempt a swim so if you’re looking for a hotel with a pool this is not for you. Staff were very attentive and always on hand so can’t fault the reception, restaurant and housekeeping. Lots of variety in restaurant. Lovely gesture to get a plate of cookies and chocolates delivered to your room mid afternoon. Nice bar with happy hour.
CCherrylamba14Taj Gurugram feels like my second home in India. I stay here for at least 10-15 days every six months and always enjoy the exceptional service and hospitality this hotel provides. They do their utmost to ensure a comfortable and safe stay, which is especially important when traveling solo. Special mention goes to Ritesh from the housekeeping department, who took great care of my room and kept it in excellent condition throughout my stay. I will definitely choose Taj again for my next visit to Gurugram.
MMANISH WADHWANIHad an amazing experience at Crowne Plaza Gurgaon! The rooms were spacious, well-maintained, and extremely comfortable. We were pleasantly surprised with an upgrade, which added to the overall experience.
The food was absolutely delicious with a great variety, and the service was truly beyond exceptional — the staff went above and beyond to make our stay memorable.
Highly recommended for anyone looking for a luxurious and seamless stay in Gurgaon!
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