It’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now.
First the good things:
1. The newly renovated Paranda serves very good Punjabi food.
2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise!
3. Stunning view from both my rooms.
4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests.
5. It’s a GREAT hotel all in all.
BUT
1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.”
2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME.
3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE.
4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”.
5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents.
6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night ***** to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill.
7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought.
Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains.
So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.
Stayed at Lemon Tree Hotel, Sector 68, Sohna Road, Gurugram with friends and had a pleasant experience overall. The rooms were clean and comfortable, and the location was convenient for getting around the area. The staff was courteous and helpful, and the amenities provided were good for a short stay. While there is still some room for improvement, the hotel offers good value and a comfortable stay. A nice option when visiting Gurugram with friends.
House keeping no response, washroom is too congested and water block issues and very bad smell because no ventilation, drainage block. No dental kit and over all room is stinky, even after asking multiple times to room freshner no response. Bugs also available in room bad maintenance and price is high.
La chambre est très confortable et confortable.
Le petit déjeuner était bon, le personnel était très bienvenu et le logement était rapide.
Merci spécial à suhail de l'entrée au départ et jigyanshu du Bar qu'il a fait notre voyage mémorable.
Exceptional Hospitality & Delicious Cuisine!
From the moment we arrived, the hospitality at this hotel was nothing short of exceptional. The staff went above and beyond to make us feel welcomed and comfortable, always greeting us with warm smiles and genuine care. Every interaction, whether at the reception, housekeeping, or restaurant, reflected a high standard of professionalism and kindness.
The highlight of our stay, without a doubt, was the food. Each meal was a culinary delight – beautifully presented, bursting with flavor, and thoughtfully prepared using the freshest ingredients. Whether it was the lavish breakfast spread, the authentic local dishes, or the indulgent desserts, every bite was memorable.
It’s rare to find a place where both service and food are so perfectly balanced, but this hotel truly excels at both. We left with full hearts and even fuller stomachs. Highly recommended for anyone looking to be pampered with genuine hospitality and top-notch cuisine
L'hôtel quatre étoiles a un standard cinq étoiles. Les environs de l'hôtel sont très bien. La nourriture du petit déjeuner est bonne et les environs sont calmes. Le seul inconvénient, c'est que le canapé du premier étage de l'hôtel sent un peu mal et est globalement abordable.
It really looks good from outside. But rooms were okay the one which they provided me was okayish
service was good and staff was really good in terms of helping but i guess the quality of the rooms should be improved
Bien
60 évaluations
7,9/10
Prix à partir de
25 €
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7.2/10
SSmritaL'hôtel est très soigné et propre, le buffet du petit déjeuner était incroyable C'est juste un peu vers la fin de Gorgone, ce qui prend une heure supplémentaire pour voyager.
Le personnel de la réception était sympathique et soucieux d'améliorer la réputation de l'hôtel. Les chambres étaient propres et très agréables. Le petit-déjeuner du dimanche était bondé, mais les clients ont été bien accueillis.
PPANCHALExceptional Hospitality & Delicious Cuisine!
From the moment we arrived, the hospitality at this hotel was nothing short of exceptional. The staff went above and beyond to make us feel welcomed and comfortable, always greeting us with warm smiles and genuine care. Every interaction, whether at the reception, housekeeping, or restaurant, reflected a high standard of professionalism and kindness.
The highlight of our stay, without a doubt, was the food. Each meal was a culinary delight – beautifully presented, bursting with flavor, and thoughtfully prepared using the freshest ingredients. Whether it was the lavish breakfast spread, the authentic local dishes, or the indulgent desserts, every bite was memorable.
It’s rare to find a place where both service and food are so perfectly balanced, but this hotel truly excels at both. We left with full hearts and even fuller stomachs. Highly recommended for anyone looking to be pampered with genuine hospitality and top-notch cuisine
NNamanKala51Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended
AAmarpreetNous étions 2 couples voyageant ensemble et nous avons passé un excellent séjour dans cet hôtel. Nous avons été agréablement accueillis par Sanjeev Suri (superviseur de l'aéroport) dans l'aéroport même, en attendant nos bagages ! Notre accueil et notre transfert à l'hôtel ont été très confortables malgré le long chemin à parcourir pour accéder aux véhicules de transfert. Cela était dû au fait que l'aéroport devait accueillir les participants à la réunion du G20. Un excellent service nous a toujours été fourni au salon du club par Rohit Singh Bisht (majordome) et votre autre personnel. Au petit-déjeuner, votre sous-chef Regan Barua Chowdhury a fait un effort supplémentaire pour préparer des pâtisseries végétaliennes et d'autres délices pour notre sœur végétalienne. Le serveur Dhaiaya faisait de son mieux pour répondre à tous nos besoins.
IInvitéHotel is lovely and the bed very comfortable. Although fairly close to the airport there are no walkways if you wanted to go out for a stroll. Excellent function facilities. The pool was a bit disappointing. Lots of pigeons around it with pigeon poop so didn’t attempt a swim so if you’re looking for a hotel with a pool this is not for you. Staff were very attentive and always on hand so can’t fault the reception, restaurant and housekeeping. Lots of variety in restaurant. Lovely gesture to get a plate of cookies and chocolates delivered to your room mid afternoon. Nice bar with happy hour.
IInvitéDidn’t get the best sleep. There was a wedding taking place and the event was outside, loud music carried on until after 2am. This is not fair on the other guests that are staying at the hotel, especially business travellers. In room dining also called twice, once within half an hour of food arriving to check if the plates needed to be cleared, I didn’t even finish eating the food. Then after I called for dishes to be cleared, I received another call to check on the food but at this point I was asleep so this woke me up.
IInvitéLa chambre est très confortable et confortable.
Le petit déjeuner était bon, le personnel était très bienvenu et le logement était rapide.
Merci spécial à suhail de l'entrée au départ et jigyanshu du Bar qu'il a fait notre voyage mémorable.
IInvitéStayed at Lemon Tree Hotel, Sector 68, Sohna Road, Gurugram with friends and had a pleasant experience overall. The rooms were clean and comfortable, and the location was convenient for getting around the area. The staff was courteous and helpful, and the amenities provided were good for a short stay. While there is still some room for improvement, the hotel offers good value and a comfortable stay. A nice option when visiting Gurugram with friends.
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