Hôtels avec Spa à Amman, Jordanie

Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst.

An overall enjoyable stay at the Ritz-Carlton Amman, but there’s certainly room for improvement. Pros: - Rooms are enormous, and incredibly comfortable, with a good modern TV that allows streaming from your phone and a lovely rain shower. This really is the major highlight. - Legend’s bar is very fun. Cocktails may be a bit lacklustre, but the massive screens, live music, and golf and racing simulators more than make it a great bar. - The Lebanese restaurant was delicious, and definitely a great choice for dinner. - Breakfast when available is very solid but not amazing (see the cons for more info). - Hotel location is far from downtown, but next to all the other major hotels with good access to restaurants. - Staff are courteous and helpful for the most part. Cons: - The breakfast restaurant is far too small for the size of the hotel. I had breakfast paid for, but missed it twice due to the restaurant being full. This really needs to be amended because the hotel itself was not even full. If you cannot attend the capacity of your hotel, this is a deep issue. Breakfast was solid, but still it was small compared to other 5 star establishments. - New Year’s Eve was due to be the highlight of our stay, but we were left massively underwhelmed. We booked a table at Roberto’s, but despite being seated by 22:20, it took until 23:00 to get our appetisers, and we had not even had our main courses by the time the New Year came. This is unacceptable. - A small but necessary point, in general the cleaning was fine, but one day we returned to the hotel at 16:40 to find we still had not had our room made up. We had to request this. I expect far more from a 5 star establishment, and the fact that I’m not sure we would have received a cleaning without our request is concerning. Overall, I’m happy with my stay. I still think the Ritz-Carlton Amman is probably the best hotel choice in Amman, but it leaves a lot to be desired. My review and rating reflects how I feel based on competing hotels in the area.

Great location, but well below Hilton standards I stayed at Hilton Amman for two nights with my friend, and while the hotel has potential, the overall experience fell short of what I expect from the Hilton brand. Location: The property is in a nice, more upscale area of Amman — convenient and pleasant, with several hotels around. The check-in process was smooth even though we arrived very late (around 2 AM), which I appreciated. Room & Amenities: Unfortunately, the in-room experience was disappointing. Upon arrival, we realized there were no toothbrushes provided — something quite basic for a five-star hotel. We called to request them, and it took a long time before they arrived. When they finally did, only one toothbrush was brought, even though we clearly asked for two. It may seem minor, but after a long day of travel and checking in so late, it was inconvenient and left a poor first impression. The Wi-Fi connection was extremely weak throughout the stay — to the point that we couldn’t rely on it and had to use our mobile data instead. One of the power sockets near the TV wasn’t working, and the doors and fittings looked quite old and worn, giving the room a tired appearance that doesn’t reflect Hilton’s usual standard. Overall impression: Hilton is known for consistency, comfort, and attention to detail — qualities I unfortunately didn’t experience here. The location is a plus, but when basic amenities, Wi-Fi, and room maintenance are overlooked, it affects the entire stay. Would I stay again? Probably not. I would consider trying another Hilton brand in Amman, such as Signia or DoubleTree, or perhaps explore another hotel altogether.

Great stay with excellent service I recently stayed at the Mövenpick Hotel Amman and was thoroughly impressed with the level of service and overall experience. From the moment I arrived, the staff were welcoming, attentive and always ready to help with a smile. The reception team were efficient at both check-in and check-out, making the whole process smooth and hassle-free. The room was well-appointed, clean and comfortable, offering a great blend of modern amenities and a relaxing ambience. I particularly appreciated the quality of the bedding, which ensured a restful night's sleep. The housekeeping team did an exceptional job of maintaining the room throughout my stay. Dining at the hotel was also a pleasant experience. The breakfast buffet offered a wide selection of international and local dishes, all freshly prepared and beautifully presented. The restaurant staff were courteous and attentive, making the dining experience even more enjoyable. The hotel's location is another strong point - convenient for both business and leisure travellers. In addition, the facilities, including the fitness centre and swimming pool, were well maintained and added to the overall positive experience. Overall, the Mövenpick Hotel Amman is an excellent choice for anyone visiting the city. With its exceptional service, comfortable accommodation and convenient location, it certainly lives up to the Mövenpick standard. I would be happy to stay here again and recommend it to others.

Antana et W sont probablement les deux bâtiments les plus hauts de la ville. En un coup d'œil, vous pouvez voir le plus grand centre commercial d'Amman de l'autre côté de la route, ce qui est pratique pour voyager. La chambre n'est pas grande, mais elle est assez pratique. Le modèle de Petra Mountain Road dès que vous entrez est une particularité. Seul le personnel de l'hôtel peut vous aider à vous garer, vous devez donc attendre un moment pour récupérer la voiture. Le service est très bon et l'attitude est correcte. Il est convivial avec les enfants. Il y a une carte de bienvenue manuscrite exclusive et des boissons et desserts de bienvenue pour l'enregistrement. Les enfants sont très heureux.

Уютный отель,чистый хороший номер .европейский вид завтрака , так же есть что то из местной кухни,повар сделает вам омлет по вашим предпочтениям .доброжелательный персонал . Всё понравилось . Расположение не сильно имело значение ,так как всего два дня были в отеле ,перед полётом домой.

La chambre est très bien, la literie est très confortable, les serviettes, draps, etc. sont très propres. La salle de bain est relativement grande. Je suis l'hôtel le plus satisfait de ce voyage de 24 nuits au Moyen-Orient. bien. Le personnel a un bon service, des sourires chaleureux et tout le monde travaille du gardien de sécurité à la porte du restaurant de la réception. Le personnel est très bon. Il y a un grand centre commercial en bas. Il y a de nombreux restaurants à proximité et il y a un. bon restaurant chinois. Dans l’ensemble, je suis très satisfait. Recommandé.

L'hôtel était spectaculaire, les chambres étaient très grandes et propres, le lit était tout à fait confortable. Le service de la piscine ne pouvait pas être meilleur, et la nourriture de l'hôtel très bon, le bar de la terrasse était spectaculaire, 100% recommandé. Je reviendrais avec les yeux fermés. Les existent font des fêtes dans la piscine du jour, tant pour les enfants que pour les adultes, avec Dj y compris. Et avec beaucoup de sécurité, donc vous sentez comme chez vous.

그동안 여행에서는 주로 힐튼 계열 호텔을 이용해 왔고, 이번 암만 일정에서도 처음부터 인터컨티넨탈 호텔을 염두에 두고 있던 것은 아니었습니다. 아시안 마트에서 장을 본 뒤 아카바로 이동해야 하는 동선상 위치가 가장 편리하다는 이유로 암만 인터컨티넨탈 호텔을 선택했고, 솔직히 말해 특별한 기대 없이 방문한 숙소였습니다. 그러나 호텔에 도착한 순간부터 그 선택은 완전히 다른 의미로 다가왔습니다. 27시간이 넘는 장거리 비행과 시차로 지친 상태였음에도 불구하고, IHG 멤버가 아님에도 오전 11시 조기 체크인을 세심하게 배려해 주었고, 덕분에 긴 여정의 피로를 객실에서 편안히 풀 수 있었습니다. 객실 업그레이드 또한 깊은 인상을 남겼습니다. 이러한 업그레이드는 언제나 제공되는 서비스가 아닌, 객실 상황과 호텔의 재량에 따라 이루어지는 배려임을 알고 있기에 그 감동은 더욱 컸습니다. 멤버십 여부와 관계없이 슈페리어 룸으로 안내받았고, 매일 정성스럽게 준비된 웰컴 과일과 다과는 이 호텔이 투숙객 한 사람 한 사람을 얼마나 세심하게 바라보고 있는지를 보여주었습니다. 조식 역시 기억에 남습니다. 조식당에서는 직접 파티쉐가 제과를 담당하고 있는 듯, 갓 구운 빵의 풍미와 완성도가 인상적이었고 아침 식사의 즐거움을 한층 더해주었습니다. 일부 신선 채소류는 현지의 식문화나 유통 환경의 특성 때문인지 자연스러운 상태로 제공되는 모습이 보였는데, 이는 불편함보다는 요르단이라는 지역적 특성을 이해하게 되는 소소한 관찰로 남았습니다. 이틀간의 조식 이용 시에도 할인 혜택을 받을 수 있도록 친절히 안내해 주었고, 이러한 일련의 경험은 오랜 기간 힐튼 아너스 멤버로만 머물러 있던 제가 IHG 멤버로 가입하게 만든 결정적인 계기가 되었습니다. 머무는 동안 Aga, Mahguacl, Wavcl 매니저를 비롯한 여러 직원분들께서 보여주신 진심 어린 응대 덕분에, 이 호텔에서의 기억은 암만이라는 도시 그 자체보다도 더 깊고 선명하게 남았습니다. 숙박을 넘어 ‘환대의 본질’을 경험한 시간이었습니다. 진심으로 투숙객을 맞이하는 암만 인터컨티넨탈 호텔의 모든 직원분들께 감사의 마음을 전합니다. 조용하고 안락한 휴식, 그리고 기대를 뛰어넘는 배려를 원한다면 이 호텔은 충분히 그 답이 되어줄 것입니다.

The issue this hotel has many locations buildings at the same area and its not clear in which building you will stay and you have to run from one to another to find your building