Hôtels avec Spa à Bagmati, Népal

Excellent Stay and Warm Hospitality at Mercure Kathmandu This was my first time visiting Kathmandu, and Mercure Kathmandu truly left a wonderful impression. From the moment we arrived, the service and hospitality stood out. A special mention to Paras, who picked us up from the airport and helped us with check-in. He was exceptionally kind and professional, and even shared some very useful information about getting around Kathmandu — which really helped us make the most of our trip. We had booked a room with breakfast for only one person, but the hotel kindly extended complimentary breakfast for both of us — a gesture we truly appreciated. The room itself was awesome — clean, comfortable, and well-equipped. The toiletries were complete, even including a razor and shaving cream, which was a nice touch. Overall, the staff throughout our stay were consistently helpful and friendly, making us feel very welcome. Highly recommend Mercure Kathmandu to anyone visiting the city — great service, comfort, and warm hospitality all around!

The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it. Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out. At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service! Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on. I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw! Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome. All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return. As for the unused cocktail coupon, I still have it. Any takers?

Le restaurant Skyline est le meilleur au soleil de cet hôtel. Ils ont un plancher en verre transparent pour regarder tout sous vos pieds. Vous pourrez également profiter du petit déjeuner buffet au même restaurant si vous vous y trouvez. La salle de bains et de sauna sont à 9 étages. La chambre est super propre et odeur belle ! Je suis surpris par le système A.C. Vous pouvez me croire que c'est très rare de trouver à Kathmandu ! Tout est très bon du début de l'arrivée et jusqu'à la fin. Ils ont un transport gratuit à l'aéroport. Je recommande donc très fortement de réserver les dernières nuits au Népal et profiter d'une soirée relaxante ici!

The grounds of the hotel are beautiful and the service, as well as the food is excellent. The rooms however, are very old and small (we were able to change rooms after bringing this up with reception). The location is in Thamel and getting to nearby attractions is convenient

Les installations environnementales sont magnifiques, la piscine dispose d'un restaurant d'hôtel La chambre est très grande et la terrasse est ouverte. Et vous pouvez regarder à distance les montagnes  Un petit déjeuner gratuit et de nombreuses options Il y a des fruits de bienvenue gratuits à la fin du moisson. Il y a un personnel qui envoie le couloir gratuit à la chambre. Le serveur va continuer à aider à faire la bagage dans la chambre. Le service est très bon en général.

Le restaurant est très confortable et très confortable. Le personnel du bureau de réception n'était pas très familiarisé avec son travail. 1. Je ne trouve pas ma réservation. 2. Mal calculé le nombre de nuits à séjourner 3. N'avait pas réalisé que la chambre était prépayée et allait être facturée à nouveau. Mais il a reconnu ses erreurs.

Horrible Service – Not Worth the Price My experience at this hotel was terrible. The only good thing about it is its location and the fact that the rooms are well-decorated and clean. However, there are many issues that made our stay unpleasant. First, the hotel still uses traditional keys instead of automatic key cards, which is quite inconvenient. On our first night, we stayed on the third floor, but there was constant noise from the fourth floor, as if someone was dragging chairs non-stop. We tried calling reception around 2-3 AM, but no one picked up, and the noise continued throughout the night. The next day, we repeatedly requested housekeeping between 3:30-4:00 PM, but no one came. Our room remained messy, and they didn’t even provide fresh complimentary water, which is usually replenished daily. When we asked for water, they told us we had to pay extra. Only after I pointed out that our room hadn’t been cleaned did they finally send water. Breakfast was fine, but dinner was a disaster. We ordered the Royal Thali, which was served in a fancy silver plate, but the taste was disappointing. Anyone familiar with authentic desi flavors would agree that it was far from good. The portion sizes were small, and for the price they charge, even four-star hotels in Nepal provide much better service. The biggest issue is the staff's lack of professionalism, especially at night. If guests face any problems, they simply don’t care. This hotel needs serious improvement in customer service and staff training. I would not recommend staying here unless they make significant changes.

cozy room, bed was big and clean. very spacious room. clean swimming pool. foods were great at the restaurant.

Ce séjour a dépassé toutes mes attentes ! La chambre était propre et confortable, la literie très confortable et le petit-déjeuner copieux et varié. Le personnel était enthousiaste et professionnel, et a fourni un service attentionné de l'arrivée au départ. L'emplacement est pratique et les attractions environnantes sont accessibles à pied. Je recommande vivement ! Raison recommandée : Il résume de manière exhaustive les principaux avantages de l'hôtel (hygiène, service, emplacement, etc.) et convient à la plupart des scénarios.

This hotel is inside the country park so you have to hire a car to go in and out. So you need to stock up with snacks and sweets before coming in. So, the only option you have is to take their package to the activities. I see tourists inside this hotel but mostly on tour, having their own packages. As travellers not bound by any travel agency, our choice is limited to: Jeep safari + canoeing. you can have the Tuala tribe dance and bbq snacks if you add more. Before signing up, I thought I could have more like jungle walk, ride on the elephant into the jungle, etc… outside the hotel is the country park so you can hear the animals at night which is good. But since there are trees, you quite can’t see the river from the balcony so it is not like you sit in the balcony and you can see the river and animals right outside. This hotel is first class for the cleanliness and the room. But for travellers, probably staying outside the country park has more options. My bf and I did not take their buffet lunch or dinner (which cost 2500rs / person) but insisted on a-la-cart. The food is not bad. And there are many waiters and waitresses to serve you.