Publiée le30 nov. 2025
Invité
My family and I arrived at Casa Del Rio on November 26. We spent 2 nights here. We are a party of 6 and booked three rooms under two separate reservations. My reservation was through Trip.com and confirmed on Nov 19.
This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property. So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.
When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ». She asked to see the emails to confirm that I had sent requests, but she did not attempt to assist. She could have asked for assistance by checking with her superior, but she did nothing.
This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.
Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony. The entire room was immaculately clean.
The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property). However, I didn’t see a security guard at night. The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark).
The pool was enjoyed by our 13, 17, and 18-year-olds. The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).
The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea. Everything was scrumptious. The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.
It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.
Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups (if/when they accommodate adjacent rooms) and honeymooners.
If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.
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Prix par nuit à partir de :293 SGD
Publiée le4 juin 2024
Judy
Location is great. Bed is comfortable and the room with A/C is so great. Netflix hotel account included was surprisingly unexpected as well. The vibe of the Selina La Fortuna is what I expected from reading reviews and the pictures.
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Prix par nuit à partir de :16 SGD
Publiée le18 mars 2026
GAPON
Very nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night.
It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete.
I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.
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Prix par nuit à partir de :1 279 SGD
Publiée le7 janv. 2025
Invité
Amazing Stay with Fantastic Hot Springs and Waterslides!
We had an incredible time at this beautiful hotel! The hot springs were a true highlight—relaxing and rejuvenating, with breathtaking views. The waterslides added a fun and adventurous twist to our stay. The property itself is stunning and well-maintained, with a serene and inviting atmosphere.
The only downside was the lack of dryers anywhere on the property, which meant we had to take some damp clothes with us on the plane. However, this was a minor inconvenience compared to the overall experience.
We would absolutely stay here again and highly recommend it to our friends. If you’re looking for a relaxing getaway with unique amenities, this place is a fantastic choice!
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Prix par nuit à partir de :255 SGD
Publiée le27 nov. 2025
Invité
We found the shuttle from the airport to the hotel quite easily :) Once at the hotel, check-in was seamless and the staff were kind. The room was spacious and clean. We found the restaurant downstairs to have really delicious food (our supper and next day day breakfast buffet were amazing). We would highly recommend this hotel to other travellers!
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Prix par nuit à partir de :180 SGD
Publiée le4 juill. 2025
Invité
We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious!
The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds...
We are so happy that we stayed at Casa Luna!
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Prix par nuit à partir de :195 SGD
Publiée le1 janv. 2024
Louise Marie
I read summer great reviews of this place and it did not disappoint. There are small trails on the property. Stunt get excited, they are small but you are not next to another building! The pool is nice but not heated. If you are from the NE US, you are used to it. Or was refreshing especially after being in the sun for a bit. The hotel is nicely kept but more of a local style which I prefer more than the standard hotel room. The room is beautiful and the bed is comfy. You can't go wrong here. Many people I met do the same thing, spend the last night in Costa Rica before flying out. Very secure, not much near, but the best ends to your pura vida vacation.
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Prix par nuit à partir de :78 SGD
Publiée le12 juin 2026
InvitéNice hotel with friendly staff. Early checkin (30min) was possible and they stowed our luggage before.
The Junior Suite was directly to the street, you hear noise all the night (also with closed windows). No flyscreen against Moskito.
Fire place has no glass window.
Hiking trails on the area.
Nice big shower, small kitchen just with coffee maker and fridge. Some plates and cutlery would be nice, but we got it in the restaurant.
Second bed very soft, pillows hard and soft to choose - good.
You can choose breakfast from the menu.
We can recommend it.
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Prix par nuit à partir de :151 SGD
Publiée le22 mai 2024
Verified Member
The staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water.
P.S. I was underwhelmed by my undercooked tomahawk during dinner.
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Prix par nuit à partir de :396 SGD
Publiée le22 avr. 2021
InvitéSuper arrêt avant de prendre un vol tôt. C'est un paradis tropical sécurisé dans la zone un peu rude de l'aéroport. La direction nous a aidés à organiser le transport jusqu'à l'aéroport. Nous avons mangé un bon dîner et petit-déjeuner paisibles ici. Très heureux que nous n'ayons pas eu besoin de chercher de la nourriture. La chambre était jolie mais pas climatisée mais nous avons ouvert les portes du balcon et avons bien dormi.
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Prix par nuit à partir de :120 SGD