We stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
l'hôtel est propre et confortable. le magasin de sport et les restaurants sont à proximité. pendant ce temps. J'ai bien fait mon exercice en salle de gym. mais je n'ai pas essayé la piscine, elle a l'air petite, mais vous pouvez vous y détendre.
J'ai été à Hartlepool de nombreuses fois dans le passé séjourné dans différents endroits au cours des années mais le Grand Hotel j'ai aimé le personnel agréable chambres spacieuses emplacement idéal J'ai rencontré un client rude qui n'était pas très agréable malgré le personnel agissant tout g Ils pouvaient pour elle, donc je devais lui dire que je serai si rude, certainement restera encore et aussi o e mention à la maison de curry dans le même bâtiment excellente nourriture et encore un bon personnel
Absolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.
Wonderful stay at this central location. Very welcoming reception upon arrival and the customer service was fantastic. The comfortable room and hot breakfast was perfect for our business stay. Would recommend.
Plus comme un club 18-30 expérience.
L'hôtel était fantastique, la nourriture était excellente et le personnel allait bien au-delà. L'hôtel a eu deux mariages la nuit de mon séjour et entre 12 h 45 et 14 h 30 je n'ai pas pu dormir pour le cri, le sourire, la fête qui se déroulait dans les couloirs. Je n'ai jamais entendu un personnel essayer de résoudre la situation, juste beaucoup de bruit.
J'ai dû payer 20 livres supplémentaires pour mes chiens rester et ils n'ont pas été autorisés Dans le restaurant - ce qui est très raisonnable, mais ils ont été mieux conduits que les autres animaux qui n'étaient pas tenus de payer aucune surcharge ou ne devaient pas suivre toute règle de base de comportement.
Le personnel n'a pas voulu confirmer leur mauvaise gestion.
Si c'est le type d'établissement utilisé mais Trip.com, alors je ne peux que dire que les premières impressions vont de loin et je m'associerai à d'autres courtiers d'hôtel à l'avenir.
Came to Darlington to visit.friends. The staff we're fantastic upon arrival and during the stay. The room had a few issues which were reported to the staff and the hotel itself could do with a face-lift as a bannatyne hotel.
Again I will stress the staff we're amazing.
Hotel was very clean and the staff are very helpful and attentive, however, their kitchen appears to be understaffed. The breakfast served by a waiter/waitress but on the first day,(Saturday), after ordering our breakfast we waited one hour before it came, on the second day we waited 45 mins before it arrived. By this time the toast and tea were cold.
Très bien
102 évaluations
8.0/10
Prix à partir de
63 €
par nuit
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9.3/10
Excellent
IInvitéThe hotel was great. Very friendly staff, clean room, delicious breakfast and beautiful interiors. I’d love to choose here if I was coming back to Durham again!!
TTonksTrès bon rapport qualité prix. Le petit déjeuner buffet cuisiné était excellent servi avec du café au lait. La chambre d'hôtel était très propre et le personnel était très sympathique.
IInvitéWe stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
IInvitéBooked for two nights to go to Beamish museum . Travelling by train. Walk , part uphill to Castle takes about 30 minutes from the station. Uber £ 8 bus quite complicated.
There is a bus from town centre to the hotel but it’s quite complicated suggest if unable to walk book a Uber. Bus from town centre to Beamish entry very easy, £2.50.
Now for the Castle itself. You can’t help falling in love with the quaint and worn castle the ‘worn’ being part of its attraction. We stayed in the stables in an upstair room. Stairs are quite narrow with small landings so not suited to those with hip and calling difficulties. Bed , bedding and bathroom immaculate and very comfortable. Room very peaceful with early waking of bird song. Bathroom had a separate magnifying mirror which was very much appreciated. Down side was the dust on the beams over the bed hence the lower score for cleanliness.
Now for the breakfast and restaurant service. Faultless. Food of the highest quality with service to match. Breakfast matches the London 5 star ratings.
Overall this hotel was exceptionally good value and a place we plan to visit again. We highly recommend this for anyone visiting Beamish who appreciates high quality food, something a little different, peace and quiet who enjoys a lovely bath.
IInvitéAbsolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.
IInvitéLocation was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a
Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!
DDavidJ'ai été à Hartlepool de nombreuses fois dans le passé séjourné dans différents endroits au cours des années mais le Grand Hotel j'ai aimé le personnel agréable chambres spacieuses emplacement idéal J'ai rencontré un client rude qui n'était pas très agréable malgré le personnel agissant tout g Ils pouvaient pour elle, donc je devais lui dire que je serai si rude, certainement restera encore et aussi o e mention à la maison de curry dans le même bâtiment excellente nourriture et encore un bon personnel
TTrudyWonderful stay at this central location. Very welcoming reception upon arrival and the customer service was fantastic. The comfortable room and hot breakfast was perfect for our business stay. Would recommend.
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