Hôtels avec bars à Perth and Kinross, Royaume-Uni

I am extremely disappointed with our recent stay at the Atholl Palace Hotel. We had booked and paid for a valley view room with a king-size bed for a special two-night stay. Our first room (215) was exactly what we had expected, until the toilet stopped flushing on the second evening, making the bathroom unusable. After reporting the fault, we were told to pack all of our belongings and come to reception to be allocated another room. By this point it was late in the evening and we were ready for bed. We were then moved to a noticeably inferior room, with no valley view, a smaller bed, no bath and overall nowhere near the standard of the room we had paid for. To make matters worse, the toilet in the replacement room also appeared to have drainage problems, gurgling and filling to the rim when flushed. I then returned to reception, only to find it unattended, eventually locating the night porter who did his best to help despite clearly being left to deal with a difficult situation. He eventually got us relocated in a suitable room but the evening was ruined by then.  The most disappointing part has been the complete lack of customer service afterwards. My wife emailed both the hotel and the manager directly to raise our concerns and give them the opportunity to resolve the matter privately. Despite this, we have received no acknowledgement or response whatsoever. Maintenance issues can happen in any hotel. What matters is how they are handled. Unfortunately, being moved to a lower-grade room, having further maintenance issues, and then being completely ignored afterwards has left us feeling that customer satisfaction simply isn’t a priority. We expected much better from a hotel with Atholl Palace’s reputation and cannot recommend it based on our experience. “We would still welcome the opportunity for the hotel to contact us and resolve this matter.”

This venue is really a hidden gem up to a point , the Chef and kitchen ( paticularly the Haddock and Poached Eggs at Breakfast which is Michelin Star level ) the spa and swimming pool are kept to a good standard of hygene , however there is a serious problem with service which is evident from the staff behind the bar ( Saturday 4th May to be specific ) where it was plainly evident for all of the guests seated in the lounge to witness the grief that was being given to the Restaurant Host and other waiting staff by the two individulas behind the bar who were making their life's a misery by poor attitude and unhelpfulness when rightfully they were chasing restaurant drink orders which were painfully slow on deliverance attributed totally to the ineptness of the bar staff . Its about time that Providence Hotels boss Mr Neil Hughes and Blantyre Capital and Fairtree Alternative Real Estate were made aware of this as it is not fair on the efforts made by the other staff who are being dragged down needlessly by the bar staffs under performance , ineptness and demeanour .

L'hôtel était parfait pour ce qu'on avait besoin - un lit pour la nuit. Le personnel de la réception était magnifique. N'a pas utilisé la piscine, mais l'admiraliste a entendu dire à un invité qu'il n'y a pas de chambre de changement féminine pour changer dans les chambres. La chambre était fine ... cheveux dans le drain et les tapis ont besoin d'un hoover ...chèvre ... Le lit était confortable, les piles et les feuilles belles.

Kenmore is a beautiful location and the area is a stunning area of natural beauty in Scotland. That said, having stayed at this resort before, I was disappointed with the cleanliness and maintenance of not only the lodges but the leisure centre. The lodge itself had peeling wall paper and chips around light switches and old frying pans, all things which are easily maintained and/or changed. The pool area is lovely but pool was cold and one of only two showers were out of order due to a cracked base in the ladies. This was a relatively cheap break but despite this I do feel the Kenmore club is looking a little shabby and in much need of an overhaul or at least some renovation to keep up with the neighbouring hotels and lodges which are more modern and well kept

Lors de notre tour de l’Ecosse, nous avons séjourné une soirée, une nuit et une matinée à Pitchlory. L'hôtel est très bien et le personnel agréable et efficace. Le petit-déjeuner buffet est sympathique. Un parking payant est à disposition. Nous recommandons.

Le personnel de l'hôtel était très bienvenu à l'arrivée, avec des boissons complimentaires et une exposition à notre magnifique chambre. Les suppléments et l'attention aux détails étaient exquises et dans mon livre devrait être un hôtel 5 étoiles. Tout de la nourriture et de la boisson à l'entourage était absolument beau. Ne vous inquiétez pas non plus pour prendre des poils car ils peuvent être fournis avec des robes secs. Je recommanderais certainement à tout le monde de penser à rester ici et sera de retour.

C'est une surprise. Ce magasin a plus de 300 ans. Un groupe d'argent de partout dans le monde. J'ai passé trois nuits. C'était très bien avec les grands-mères. Le prix est bon. C'est une très bonne expérience. La position géographique de cet hôtel est superbe, très proche du fleuve et du musée...

The double bed was a pathetic mattress. In this day and she comfortable beds are basic. The lamp shade was broken in our lodge and the carpets need replaced. Room 501 living room Has a strong bad doggy type smell. We couldn’t relax in the living room. It was either from the rugs or sofas. These lodges are tired and need updated. The bathrooms are dingy. The bedrooms are dark with poor lighting. Not good!

A distance de 2 nuits. Chambre spacieuse. Un peu de poussière dans certaines parties. L'enfant est propre. Chambre excellente. Petit déjeuner était excellent. Charges à choisir.Variées options cuites. Excellent service. Bar confortable. Avoir dîné à l'hôtel une nuit. Très bien. Hotel charmant situé dans le paysage de Perthshire, mais pas trop loin du centre-ville de Perth. Hôtel traditionnellement équipé avec des thèmes écossais. Autres meubles et meubles de Tartan. Photos encadrées sur tout le territoire. L'hôtel avait des nationalités différentes, prouvant la popularité avec les touristes étrangers.

Le service de l'hôtel est bon, le propriétaire du restaurant est très gentil, le service est très bon, calme, prix abordable, adapté au tourisme de loisirs, l'environnement est magnifique. La prochaine fois, vous séjournerez à nouveau, les amis qui aiment le loisir peuvent choisir cet hôtel.