Lotte Arai Resort offers an exceptional experience for those seeking breathtaking views and excellent skiing opportunities. The resort’s stunning surroundings and convenient location make it an ideal destination for winter enthusiasts.
I found the dinner and breakfast expensive. As the price is expensive than other hotels we expected more variety but it was lesser than where we usually go. So were quite disappointed as I dont eat sea food and paying 3000 for break fast and 5000 for dinner when you dont eat fish is quite expensive and alcohol was quite expensive too.
There was lots of activity to do so we enjoyed that as we reached the hotel before check in time
Wonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
L'hôtel, ouvert en 1978, témoigne d'une longue histoire et dégage une forte atmosphère de l'ère Showa. Son ouverture, de par ses installations et son emplacement, fut un événement marquant pour la ville de Niigata. Si les équipements sont un peu vieillots, ils sont propres, bien rangés et fonctionnels. Le service est excellent ; le directeur du hall, avec ses cheveux gris, ressemble à un majordome d'hôtel tout droit sorti d'un drama japonais du siècle dernier. La décoration de la chambre est de mon style nostalgique préféré, et la vue depuis la fenêtre donne sur le fleuve Shinano, le plus long du Japon, avec le pont Bandai en contrebas : un panorama exceptionnel. Cependant, la gare JR est un peu éloignée, et une course en taxi coûte entre 950 et 1 100 yens. Le quartier est relativement calme, avec peu d'izakayas et de restaurants ; on trouve sans doute plus de choix de l'autre côté du fleuve ou près de la gare JR. Une supérette ouverte 24 h/24 se trouve à environ 300 mètres en face de l'hôtel, ce qui est très pratique. Nous voyagions en voiture, et il y a plusieurs parkings en plein air de l'autre côté de la rue par rapport à l'hôtel, ce qui facilite le stationnement.
Very nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice.
Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼
Room was spacious. But overall hotel is old and certain parts of it felt like stepping into North korea. But it was quaint and suited the old town vibes. Hotel provided free shuttle from echigo yuzawa station. Room only had Japanese tea cups and no spoons. Parts of the room had cobwebs and similarly at the onsen. They charged a 150 yen per person per day for onsen regardless if utilised or not. And this charge was not told to us through trip.com or during check in. Staff did not understand English at all. We had to use translator to communicate. The free dinner provided was nice for the first night then it became meh. And they strictly prohibited guests to bring own drinks to dinner as they had a drink menu. 350 yen + tax for a glass of coke. Staff were polite and nice.
Gd location , close to JR station , room very comfortable , rooms facilities well equipped , considering f guest , wonderful breakfast n dinner , many foods variety , tasty , impressed .
We booked a Superior Room 25 Sq m
Location is not near Niigata Station
But it’s Bandai Centre, lots of shopping & eating
My friend was sick, front desk was helpful finding a clinic nearby.
La station Gala Yuzawa est très proche de la station à 8 minutes à pied. La place est grande avec un personnel attentif. Il y a un service de navette disponible où vous pouvez appeler l'hôtel pour vous rencontrer. Il n'y a pas de restaurants à proximité, donc vous devez aller à Echigo Yuzawa. Vous pouvez bénéficier du service de navette. Cela aurait été merveilleux si vous avez un petit déjeuner supplémentaire. Il y a une commission de 300 yen pour le bain.
Excellent
40 évaluations
9.3/10
Prix à partir de
2 688 HKD
par nuit
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8.4/10
Très bien
GGuest from PhilippinesLotte Arai Resort offers an exceptional experience for those seeking breathtaking views and excellent skiing opportunities. The resort’s stunning surroundings and convenient location make it an ideal destination for winter enthusiasts.
JJohn HachiwareWonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
IInvitéRoom was spacious. But overall hotel is old and certain parts of it felt like stepping into North korea. But it was quaint and suited the old town vibes. Hotel provided free shuttle from echigo yuzawa station. Room only had Japanese tea cups and no spoons. Parts of the room had cobwebs and similarly at the onsen. They charged a 150 yen per person per day for onsen regardless if utilised or not. And this charge was not told to us through trip.com or during check in. Staff did not understand English at all. We had to use translator to communicate. The free dinner provided was nice for the first night then it became meh. And they strictly prohibited guests to bring own drinks to dinner as they had a drink menu. 350 yen + tax for a glass of coke. Staff were polite and nice.
IInvitéGd location , close to JR station , room very comfortable , rooms facilities well equipped , considering f guest , wonderful breakfast n dinner , many foods variety , tasty , impressed .
OOlivier - GillesNothing very new to tell since all the previous reviews say it all. The price is too high for the service. The best aspect of this hotel is its closeness to the slopes. The rooms are so-so, the lack of hooks is astounding for ski-oriented accommodation, the beds aren't particularly comfy, the breakfast isn't super good nor well supplied, there's hardly any WiFi reception anywhere, the common spaces are chilly, and let's not talk about the onsen.
The staff do try hard to make a difference, but meaning well doesn't always cut it. I'm still a bit disappointed by being offered no meaningful commercial gesture after agreeing graciously to switch rooms at the manager's request; in retrospect, as I'm writing this review, a ¥700 bottle of wine I didn't ask for made me feel a bit cheap. I ended up offering it to the staff during check-out.
We decided to ignore all the previous comments because we organized our trip late and are usually easy to please. But quite frankly, I don't understand why some issues haven't been fixed yet, even simple ones such as adding WiFi repeaters and adding hooks in the rooms.
IInvitéI found the dinner and breakfast expensive. As the price is expensive than other hotels we expected more variety but it was lesser than where we usually go. So were quite disappointed as I dont eat sea food and paying 3000 for break fast and 5000 for dinner when you dont eat fish is quite expensive and alcohol was quite expensive too.
There was lots of activity to do so we enjoyed that as we reached the hotel before check in time
IInvitéThe hotel is atmosphere with a nice blend of the old and new. It is located not too far from Uonuma no Sato and have a complimentary shuttle service to and fro Hatago Isen opposite Echigo Yuzawa Station. The room is big and there is nice heated table area. The bathroom is nice but as with traditional lodgings such as this, it can be pretty cold especially at the bathroom area in winter.
Dinner was served in a bento format at our room. I was a little disappointed that it is a not a proper sit-down meal at the main dining area instead. The bento includes two generously sized onigiri, appetizers, and four main items including a meat patty, grilled fish and braised wagyu.
The onsen bath is also quite nice and loved the bath with the snowy landscaped garden.
Service is generally good and there are snacks and drinks available at the lounge for guests. In the evening, there is also sake and umeshu available for guests.
WWeiqiqiL'hôtel, ouvert en 1978, témoigne d'une longue histoire et dégage une forte atmosphère de l'ère Showa. Son ouverture, de par ses installations et son emplacement, fut un événement marquant pour la ville de Niigata. Si les équipements sont un peu vieillots, ils sont propres, bien rangés et fonctionnels. Le service est excellent ; le directeur du hall, avec ses cheveux gris, ressemble à un majordome d'hôtel tout droit sorti d'un drama japonais du siècle dernier. La décoration de la chambre est de mon style nostalgique préféré, et la vue depuis la fenêtre donne sur le fleuve Shinano, le plus long du Japon, avec le pont Bandai en contrebas : un panorama exceptionnel. Cependant, la gare JR est un peu éloignée, et une course en taxi coûte entre 950 et 1 100 yens. Le quartier est relativement calme, avec peu d'izakayas et de restaurants ; on trouve sans doute plus de choix de l'autre côté du fleuve ou près de la gare JR. Une supérette ouverte 24 h/24 se trouve à environ 300 mètres en face de l'hôtel, ce qui est très pratique. Nous voyagions en voiture, et il y a plusieurs parkings en plein air de l'autre côté de la rue par rapport à l'hôtel, ce qui facilite le stationnement.
AAlvanIl est temps de rentrer dans la chambre, mais personne ne m'a demandé de passer. Je suis vraiment en train de m'appeler au service client pour lui demander de m'aider. Le patron a oublié le temps. Je suis heureux de rentrer dans la chambre, mais j'ai aussi attendu près d'une demi-heure et le petit-déjeuner est très bon.
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