Hôtels avec bars à Cuzco, Pérou

Had two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.

L'hôtel se trouve à quelques minutes à pied de la gare Machu Picchu et à droite du côté des chemins de fer. La meilleure chose est que c'est aussi seulement 2-minutes loin de l'arrêt de bus qui emmène les visiteurs à l'entrée de Machu Picchu, donc il est idéal pour toute excursion matinale. Durant la journée et jusqu'à environ 9 heures, il y aura des trains qui passeront toutes les fois dans un instant et peuvent se faire fort, mais sinon il n'y a pas trop de source de bruit. Comme Aguas Calientes est une petite ville, la plupart des restaurants, des marchés et des cafés sont à 10 à 15-minute à pied. L'hôtel est propre et bien entretenu, avec une grande vue sur les montagnes environnantes. La receptioniste Mary a été extrêmement utile par le biais des communications WhatsApp, même venu à la gare pour recueillir les invités, et a donné beaucoup d'informations sur la visite de Machu Picchu. Le petit déjeuner a permis un début précoce pour les personnes ayant des billets d'entrée de matin, et il s'agissait d'un buffet décent de divers aliments et d'œufs à commander. Ils ont également été très généreux de permettre aux clients de rester et de se reposer dans la zone de réception après le temps de départ et de garder les sacs en stock avant de prendre un train de late après-midi.

Doesn’t meet Belmond expectations. 1. Food is average, the same we had in a small village, change a chef, not tasty at all. 2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible? 3. Welcome is not in Belmond style: no champagne or good chocolate. 4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking???? 5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst. 6. Stuff is not well trained, communication is super artificial. Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.

Belmond Monastère: Le meilleur hôtel à Cusco, en dehors de toute comparaison Il est très bon d'avoir une bonne qualité de service pour les clients. La beauté de cet hôtel est hors des mots. Les murs historiques classiques font des histoires du passé, tandis que la chapelle dorée éclatante ajoute un sens remarquable de grandeur. Le personnel est chaud, professionnel et vraiment soignant. Un exemple de premier plan : quand j'ai perdu ma carte de crédit, ils l'ont trouvée et la ont rapidement retournée. Par rapport au Los Cabos Waldorf (qui je cite en raison de son prix de premier plan), le service de cet hôtel est sur un autre niveau infiniment plus personnel, plus pensé et plus intime. J'aimerais reconnaître spécialement mon butler, mais malheureusement, j'ai oublié son nom. En bref, je ne peux pas recommander cet hôtel assez.

Let me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice. But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath. The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it. I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep. Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh

L'hôtel est très sûr, le personnel informé n'est pas perturbé après que l'invité a quitté sa chambre, car il est important de faire quelque chose à l'intérieur de la chambre.

Highly recommended, I’d definitely stay here again Location is unbeatable: just a 3‑minute walk to Plaza de Armas, perfect for exploring the city on foot. Rooms are comfortable and clean, with a cosy bed and a heater available at all times. No TV in my room but honestly, with everything nearby, you won’t miss it 😄 Extremely helpful staff, genuinely some of the most supportive I’ve ever encountered. They were incredibly accommodating and even helped me multiple times late at night when Rappi wasn’t working and I needed to order food. If you have early tours (4:00, 5:00, 6:00 AM), just let them know in advance — they’ll happily prepare your breakfast earlier for you, which I really appreciated. They also decorated our room exactly as requested, which made our stay even more special.

This is the best hotel before or after your Machu Picchu experience! Not only they offered to pick us up at the train station (although it's very close walking distance), they also offered to send our luggages to the train station on our way out upon check out so we could enjoy Aguas Calientes activities without dragging around our luggages. Everyone working there was exceptionally kind, and answered our questions and requests very promptly. We so appreciated our lovely welcome plate left in the room, too! Breakfast (included) was amazing as well. The building is right by the river, and we enjoyed the view as well as the sound of the river flow from our room. Highly recommended! We would totally go back to this hotel and stay again next time.

Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service. The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out). They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.

This is an amazing hotel with friendly and accommodating staff! The views from the front are unreal also, and the rooms very big and cleaned everyday to a high standard! Would definitely recommend. The staff also made us lunch when we had early morning trips!