I don’t mind paying for another day if I arrive early but I couldn’t understand why they lied to me. I came to the hotel at 3:30 in the morning of the day I booked for check-in. I was told to pay in full and didn’t get a breakfast. The guy at the front desk said I should come downstairs to check in again at 12:00 for another room because they didn’t have the type of none smoking room I booked. It was all fine. You didn’t allow me spend several hours in the sofa in the lobby “because we are are five star hotel!”(although during the coming several days I have seen people including myself and my colleagues staying in the sofas all the time without paying for any coffee or snacks). The pain I had is they told me to wait until 3pm for changing rooms. I called the front desk several times and in the end called back to China to talk to Ctrip. The guy who changed me full day for less than 7 hours stay has seen my Ctrip booking in my cellphone. The lady at front counter told me they didn’t know I had another booking! Don’t understand what system they were using to manage the hotel. Eventually I carried my luggage out to lunch and then got my other room at 1:30pm. Regarding hardware I want to complain about the bench in front of the bed. It was a hard and heavy thing that would break your knees if you hit it during the night if you go t bathroom or come back for sleep. Couldn’t understand why in such a small room they want to squeeze everything in. The lattice for salad in breakfast had sands. Maybe I was unlucky? Anyway as a guy who stays in five stars all the time I would not come back to this hotel in the future.
Swat Hotel Apartment 2 provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.When arriving by car, take advantage of the serviced apartment's convenient on-site parking facilities. The serviced apartment's 24-hour room service ensures an excellent option for your stay. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire serviced apartment.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.Within specific rooms, a refrigerator and instant tea is conveniently available for your use. You'll be pleased to know that select guest bathrooms offer bathroom amenities such as bathrobes, ensuring a comfortable stay. How about kicking off each day of your getaway with a delicious cup of coffee? At the serviced apartment, relish in the invigorating taste of a freshly brewed, excellent coffee.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.Visitors wishing to create their personal culinary delights will appreciate the on-site shared kitchen provided at this establishment.
From check in to check out, the hotel staff whom I associated were very friendly. Services were efficient. The pool table was great game for the guests and the small coffee place with lots of space for private meetings was conducive.
L'hôtel est bon, la chambre est très grande et le petit déjeuner est très bon. Le prix est un peu trop élevé, il est maintenant au cours de la saison touristique, l'hôtel n'a pas beaucoup d'hôtels, mais le prix est toujours très élevé.
Great location and extraordinary breakfast , recommended .
Très bien
70 évaluations
8.5/10
Prix à partir de
72 €
par nuit
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7.4/10
HHoustonianI don’t mind paying for another day if I arrive early but I couldn’t understand why they lied to me. I came to the hotel at 3:30 in the morning of the day I booked for check-in. I was told to pay in full and didn’t get a breakfast. The guy at the front desk said I should come downstairs to check in again at 12:00 for another room because they didn’t have the type of none smoking room I booked. It was all fine. You didn’t allow me spend several hours in the sofa in the lobby “because we are are five star hotel!”(although during the coming several days I have seen people including myself and my colleagues staying in the sofas all the time without paying for any coffee or snacks). The pain I had is they told me to wait until 3pm for changing rooms. I called the front desk several times and in the end called back to China to talk to Ctrip. The guy who changed me full day for less than 7 hours stay has seen my Ctrip booking in my cellphone. The lady at front counter told me they didn’t know I had another booking! Don’t understand what system they were using to manage the hotel. Eventually I carried my luggage out to lunch and then got my other room at 1:30pm. Regarding hardware I want to complain about the bench in front of the bed. It was a hard and heavy thing that would break your knees if you hit it during the night if you go t bathroom or come back for sleep. Couldn’t understand why in such a small room they want to squeeze everything in. The lattice for salad in breakfast had sands. Maybe I was unlucky? Anyway as a guy who stays in five stars all the time I would not come back to this hotel in the future.
IInvitéI had a wonderful experience at this hotel. The location is perfect, providing easy access to major attractions and transport. The cleanliness was impeccable, and the staff's service was outstanding, always attentive and helpful. The facilities were generally good, though a few amenities could use some updates. Overall, I enjoyed my stay and would highly recommend this hotel. The food was delightful, adding to the overall excellent experience.
MMarj LimFrom check in to check out, the hotel staff whom I associated were very friendly. Services were efficient. The pool table was great game for the guests and the small coffee place with lots of space for private meetings was conducive.
MM468042****Nous sommes heureux de rester à l'hôtel kempinski. Tous les gens sont si amis! Je veux remercier Maria almutairi et lubna et Mohammed, ils sont utiles. C'est notre première fois ici, ils sont patients à répondre à nos questions.
Nous resterons à l'hôtel la prochaine fois !
IInvitéL'hôtel est bon, la chambre est très grande et le petit déjeuner est très bon. Le prix est un peu trop élevé, il est maintenant au cours de la saison touristique, l'hôtel n'a pas beaucoup d'hôtels, mais le prix est toujours très élevé.
TToyobFameux hôtel de grande communication et très professionnels, Zahraa Maryam et Layth merci tous pour rendre notre séjour stress-free.
Les chambres sont très confortables et sont très confortables.
IInvitéGood for money. Reasoble price witg breakfast. The location is good. Everything near you. You can walk around cafes and restaurants. Plenty of parking lot near the hotel entrance.
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