Publiée le6 juill. 2026
InvitéI stayed here for two nights during the World Cup weekend and paid about $366. Unfortunately, I don’t feel the stay was worth the price.
When we arrived, the room key cards weren’t working, so hotel staff had to escort us upstairs and manually let us into our room after we had already carried all of our luggage. That was a frustrating way to start our stay.
The elevators were also malfunctioning. Each time we needed to use one, we had to call the front desk so an employee could operate it remotely. Having both the key card system and the elevators not functioning properly is a major inconvenience, especially for a hotel charging premium rates during a busy event.
What disappointed me the most was the way my concerns were handled. I asked whether the hotel would consider some form of compensation for the significant inconvenience. Instead of showing any empathy or offering a solution, I was essentially told that if I wanted my money back, I could leave. As someone who had driven 16 hours from out of town, that wasn’t a realistic option.
I later contacted Trip.com to express my concerns, and the overall experience left me feeling that customer service was lacking when guests raised legitimate issues.
The room itself was acceptable, but the combination of the broken key card system, unreliable elevators, and dismissive customer service made this a disappointing stay. I would not choose to stay here again.
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Prix par nuit à partir de :VND 2 440 607
Publiée le22 mars 2026
J Christ
Such a beautiful place to stay. I loved the location as well. We stayed in the Mayan room. I loved everything about it. The o my thing if I could change it would be little more space in the rooms. We found that we was dancing around each alot and could hardly move to get luggage situated. So that part left me little flustered for lack of space in that aspect. Otherwise I have absolutely no complaints. Was very clean and the bed and pillow was like sleeping on clouds. Loved that very much. Was so very comfy and cozy. Loved how they bring your room service with morning breakfast that was nice. The stay felt romantic and overall we had a great time and I would definitely stay again. Im sure we will be returning for yet another anniversary. We was here celebrating our 25yr anniversary and it was perfect! The staff are accommodating and friendly and the chateau is stunning. I highly recommend to others who are looking for a fun different themed room with a jacuzzi too. Lots of TV channels they offer as well. Thanks for everything!
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Prix par nuit à partir de :VND 2 763 172
Publiée le23 fév. 2024|Chambre double (lits jumeaux)
InvitéL'hôtel climatise inconfortablement, trop vieux. Ouvrez un goût de graisse. Un son très grand.
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Prix par nuit à partir de :VND 2 576 628
Publiée le28 janv. 2024
Myty Lou
Nous aimerons les Suites d'Ambassade de Hilton! Numéro 1 raison pour sa sécurité et sa propreté! Nous y sommes restés pendant 6 nuits, et ils ont l'impression de rentrer chez nous. Ils ont un réfrigérateur, une micro-ondes, un café, une télévision dans la chambre et la salle de séjour, et le bar que nous avons demandé pour le bébé! Plus de points pour le lavabo au deuxième étage! Le petit déjeuner est super, mais, vous savez, six jours avec le même petit déjeuner? Je préfère dormir. LOL! Sérieusement, nous aimons combien notre chambre est cool!
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Prix par nuit à partir de :VND 3 373 324
Publiée le26 oct. 2023
Colleen Nelson
Nous avons eu un grand séjour - partie d'un groupe de mariage et des dizaines de membres de la famille qui séjournaient dans cet hôtel. La chambre était très petite et le panneau de la chambre était contre le mur partagé avec la salle de bains ...so ”bruit” était un problème de matin.
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Prix par nuit à partir de :VND 3 870 772
Publiée le2 janv. 2026
Luweezyana
Le centre de l'hôtel est très confortable. La chambre était jolie, l'hôtel est magnifique. Mon seul petit plainte est que la salle de bain était déjà vide, mais je n'ai utilisé que le savon à main. Le prix n'était pas terrible pour la situation. 8.5/10
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Prix par nuit à partir de :VND 3 765 842
Publiée le17 juill. 2025
Invité
The kids were sooooo excited to go swimming. That lasted approximately 3 seconds once they jumped in! It was freezing! Anyway, the beds were ridiculously hard. Thin top blanket, but it didn’t matter because the AC kept shutting off. None of us slept well.
Regardless, my 9 year old actually said he would have rather slept in the car while we kept on driving. That’s how uncomfortable he was… 🤷♀️
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Prix par nuit à partir de :VND 2 724 309
Publiée le26 juill. 2023
Josh
This is by FAR THE COOOOOOOLEST POOL I'VE EVER SEEN !!! Except if I'm in Vegas....but even then it kicks the butt out of all Vegas pools but a few !!! Very clean, they have a bar with happy hour & 2 free drink tickets & the BEST BREAKFAST EVER !!! Someone actually serves you breakfast !!! Same price as everywhere else if not cheaper !!! 5 STARS BIG TIME !!!
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Prix par nuit à partir de :VND 2 382 313
Publiée le23 sept. 2024
rhemagrl
Le restaurant de l'hôtel était délicieux. Notre seule préoccupation était de l'annonce d'un petit déjeuner gratuit et non inclus. C'était un coût supplémentaire et un inconvénient de se rendre ailleurs qui a des aliments comparables pour moins.
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Prix par nuit à partir de :VND 2 868 102
Publiée le14 juin 2026
InvitéOne of the nicer hotels in Wichita. The staff is always wonderful. This weekend it was packed with basketball/softball families and never had any issues. If I had to change anything it would be to never book a room near their elevator. It sounded like a trash truck was outside all night
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Prix par nuit à partir de :VND 3 528 776