Publiée le4 janv. 2026|Chambre Supérieure
OnetrickjourneyL'hôtel Trend Hotel Congress Innsbruck est situé à 10 minutes de la bousculière Altstadt, les bus sont situés juste à l'extérieur de l'hôtel et la gare funiculaire est à droite de la porte, ce qui permet de se rendre très facilement. Il y a aussi un supermarché à côté de l'hôtel, qui est pratique pour prendre des collations ou des boissons.
L'hôtel nous a permis de stocker nos bagages, ce qui nous a permis de sortir et d'explorer. Lorsque nous sommes revenus plus tard le soir, le contrôle en cours était fluide et efficace, et nous avons été attribués une chambre au niveau 2.
La chambre était grande et spacieuse, avec un grand espace pour se détendre. Il y avait des chaises et une table qui l'a fait confortable pour se reposer après un long jour de sortie. La salle de bain était tout aussi spacieuse et venait avec une baignoire. Le lit était confortable, bien que les pillows étaient un peu trop doux pour notre préférence.
L'hôtel est un hôtel de qualité qualité, à l'excellent prix, à l'excellent prix et à l'excellent prix.
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Prix par nuit à partir de :149 AUD
Publiée le28 avr. 2026
Kee Thong HoThe stay at Alphotel Innsbruck is exquisite and relaxing.
They have a bar that operate until midnight.
Do take a room that is able to see the Alps (mountain view) - it is indeed magical during sunrise.
There is a huge variety of breakfast selection at the restaurant in the morning. The hotel is right beside a bus stop so transport to the City is pretty smooth - it is a 100% good choice for the travel.
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Prix par nuit à partir de :112 AUD
Publiée le9 janv. 2026
Invité
When systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
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Prix par nuit à partir de :88 AUD
Publiée le1 fév. 2026
John Vincent (JV)
*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
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Prix par nuit à partir de :107 AUD
Publiée le16 nov. 2025|Chambre simple
Utilisateur anonymeThe location is very good, right in the old town, you can walk around every day. It's near the Marktplaz bus stop, making it convenient to take the bus to go sightseeing. The day I arrived at the hotel at 10:00, I was able to check in right away, but I got a room on the 1st floor, on the hotel parking lot side, which made it noisy and smelled of cigarettes all the time. I couldn't open the window, but luckily the hotel had air conditioning. Overall, I was impressed. The front desk staff provided very good service. If you stay at the hotel for 2 nights or more, you also get a welcome card.
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Prix par nuit à partir de :151 AUD
Publiée le20 juill. 2026|Suite
Eissa Shamiyeh
Excellent hotel hautement recommandé!
L'hôtel est nouveau, moderne, élégant et magnifiquement conçu.
La chambre était spacieuse, confortable et très bien équipée. La salle de bains et les installations de pipe étaient modernes et dans une condition parfaite.
La location est excellente juste au centre-ville, à une distance de marche facile des principales attractions, restaurants et boutiques.
Le petit déjeuner était également très bon.
Tout à propos de cet hôtel était agréable : l'atmosphère, le confort, le design, la propreté et la localisation.
Nous aimerions absolument notre séjour et nous choisirions certainement cet hôtel à nouveau.
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Prix par nuit à partir de :143 AUD
Publiée le28 août 2026|Chambre lit king
SuzilovestravellFrom a Hilton Hotel I expect more.
No cook on duty the first evening and therefore the restaurant closed.
The aircon in the entire hotel was not working for the entire stay of 2 days and it was very hot in the room. No mention of problems at check-in and no information in thr room. The second day we cound a small memo in the lift, in German only!
Can't blame the front office, they did their best.
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Prix par nuit à partir de :132 AUD
Publiée le24 janv. 2026
Invité
Pros: nice breakfast with diversity included with good price. Lovely room even a bit old and I was scared at night a bit haha. Nice view to the mountains. Spacious room for one person
Cons: I’m so disappointed with the guy receptionist (white hair) he wasn’t bothered to answer or help. Barely talked and just tried to end the conversation. I came to the reception and said hi and started to check in, or even when I came to ask something, but he still sat at the table further away and listened to me from a distance and answered quietly that I hardly could hear while I tried to speak loudly as he stayed far away. What is that kind of customer service? I felt like I disturbed him and stayed without paying!
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Prix par nuit à partir de :120 AUD
Publiée le31 janv. 2026|Chambre double panoramique classique
Matcha KyoL'hôtel est très confortable et confortable.
Le service était excellent tout au long de la journée. La situation est très confortable, ce qui facilite l'accès. Ne manquez pas la barre du toit .. aller à la vue, surtout au soleil. Absolutement étonnant.
Un séjour inoubliable et nous reviendrons heureusement.
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Prix par nuit à partir de :180 AUD
Publiée le11 juin 2026|Chambre triple
Shubashini SandaraI had a wonderful stay at Hotel Das Innsbruck, and it exceeded my expectations in many ways.
The room was spacious, well-designed, and significantly larger than I had anticipated. The amenities provided were excellent, and everything we needed was already available in the room without having to make any special requests. This attention to detail made the stay especially comfortable and convenient.
The staff were extremely helpful and welcoming throughout our stay. A special mention goes to the breakfast team, who were attentive, friendly, and provided excellent service every morning.
The hotel offers great comfort, quality facilities, and outstanding hospitality. Combined with the generous room size and thoughtful amenities, it made for a very enjoyable stay.
I would gladly stay here again and highly recommend it to anyone visiting Innsbruck.
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Prix par nuit à partir de :140 AUD