I recently stayed at the Best Western in Liverpool and had a really good experience. The staff were welcoming and helpful from the moment I arrived, and check-in was quick and easy. My room was clean, comfortable, and had everything I needed for a relaxing stay. The location was perfect, close to the city centre, so it was easy to explore Liverpool’s main attractions. Breakfast was tasty with a good variety, and overall the hotel felt like great value for money. I’d definitely stay here again.
Hôtel à proximité de City Centre,Liverpool63.6 % des visiteurs choisissent cette zone
DDelboy2024.02.01
Pour moi, c'était un excellent rapport qualité/prix pour séjourner un jour de match. La chambre était immense et j'aime le vieux look traditionnel des chambres avec une immense salle de bain et un plateau thé/café substantiel. Il se trouve en plein centre-ville et même si je n'ai pas pu m'enregistrer plus tôt, ils ont pu entreposer mes bagages en toute sécurité pendant que je me promenais dans la grande ville.
Hôtel à proximité de City Centre,Liverpool63.6 % des visiteurs choisissent cette zone
IInvité2025.08.24
I recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service.
As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards.
This is not a complaint but rather constructive feedback to help you improve.
Great stay at the Knowsley. The staff were friendly and there is parking which is a bonus. The rooms were generally clean but the dining area could have been cleaner - some crockery needed re-cleaning. The fire alarm went off mid way through the night but was quickly dealt with. The breakfast was OK - a good selection of food but the ingredients were of low quality and quite greasy. I'd stay here again however but would go elsewhere for breakfast.
L'hôtel de village de Bromborough était massif, très personnel et très propre. La chambre que nous avions était massive et avait 2 lits doubles. Grand salle de bains.. nous allions certainement rester à nouveau.
Has an amazing stay at this hotel , food was amazing and singer was great last night. I’m a support worker , staff went the extra mile to look after the gent I brought away. We will defo be returning
Hôtel à proximité de City Centre,Liverpool63.6 % des visiteurs choisissent cette zone
LLiverpoolKop2025.09.29
The location is right next to Albert Dock! Also the room view is amazing both during the day time and night time. I strongly recommend here!!
Very kind receptionists and concierges! Their service is exceptional!
We checked in really late/early hours in the morning, and had a problem with payment, which the bloke on reception was not sure how to resolve it as he did not usually handle payments etc, however, it was instantly resolved by the amazing receptionist who couldn’t have been any more apologetic. Room was very clean and tidy. Bed was very comfortable. The superior rooms all seem to be slightly different, but are all nice
Hôtel à proximité de City Centre,Liverpool63.6 % des visiteurs choisissent cette zone
IInvité2024.07.22
Ce séjour était un peu décevant, bien que la salle et le salon exécutif étaient de bonne valeur, la salle coulait chaud et air con ne fonctionnait pas et la salle n'avait pas d'eau à partir de 11h - 4h. C'est inacceptable lorsque le temps est si chaud que l'on ne peut pas prendre une douche la nuit.
L' hôtel a accepté de rembourser 25% du coût mais ce n' est pas vraiment assez bon .
On nous a dit qu' ils ne feront plus le bon de parking Hilton Q à moins que le parking ne soit pré-réservé en ligne .
Negative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
Bien
102 évaluations
7.6/10
Prix à partir de
52 £
par nuit
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8.6/10
Très bien
SSqrz_96Great stay at the Knowsley. The staff were friendly and there is parking which is a bonus. The rooms were generally clean but the dining area could have been cleaner - some crockery needed re-cleaning. The fire alarm went off mid way through the night but was quickly dealt with. The breakfast was OK - a good selection of food but the ingredients were of low quality and quite greasy. I'd stay here again however but would go elsewhere for breakfast.
IInvitéL'hôtel est très bien situé et très propre. Notre chambre est très bien située dans le centre de la ville . Bon, je suggérerais quelques petites choses que je n'avais pas d'endroit pour m'asseoir et mettre mon maquillage sur et ne pouvait pas voir dans le miroir de la salle de bain comme il fallait de se coucher sur mes pieds de pointe également essayer de plier la tige dans la recherche d'un socket qui n'est pas sur le sol .Juste quelques petits tweets
DDelboyPour moi, c'était un excellent rapport qualité/prix pour séjourner un jour de match. La chambre était immense et j'aime le vieux look traditionnel des chambres avec une immense salle de bain et un plateau thé/café substantiel. Il se trouve en plein centre-ville et même si je n'ai pas pu m'enregistrer plus tôt, ils ont pu entreposer mes bagages en toute sécurité pendant que je me promenais dans la grande ville.
IInvitéI recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service.
As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards.
This is not a complaint but rather constructive feedback to help you improve.
IInvitéWe booked Standard room and very nice. It was spacious, newly renovated and bathroom was large. The reception is inside a bar and had hard time to see from outside. Maybe can improve to add some direction from outside. Overall, room was good. I got about 99 euros for saturday night. Price might change depending on date.
IInvitéWe stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
IInvitéWhen we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.
I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did.
Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.
I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this
IInvitéPerfect, had a lovely stay here. Great location for where I needed to be , the staff were very helpful and friendly.the room was big and spacious, spotlessly clean. There was room service if needed.
Food in the restaurant was amazing great choice of drinks at the bar and a lovely court yard to sit out in.
Highly recommend a stay here.
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