Hôtels 5 étoiles à Jawa Timur, Indonésie

The front desk staff at the JW Marriott Hotel Surabaya are friendly, professional, and truly accommodating. I needed to leave the hotel by 6:00 a.m. to catch an early flight, and they assisted me in booking a taxi on time, making the entire process seamless. The housekeeping department was very attentive to my comfort during my stay. I appreciated the lovely fruit, excellent decor, and the generous selection of amenities provided. Additionally, the food at Uppercut Steak House was outstanding. The staff there were exceptional, especially the assistant manager, Erna. She provided professional service and attentively addressed all my needs, which made me eager to return to Indonesia and stay at the JW Marriott Hotel Surabaya again. Thank you once more for everything you did for me during my stay!

Was suggested to upgrade to junior suite by a very pleasant lady at the front desk. I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve) The other staff at the hotel are really friendly , always greeting customers with a smile. The amenities provided at the hotel are really sufficient too

Les installations de l'hôtel sont relativement neuves, le petit-déjeuner est également très riche et il y a de petits cadeaux à l'arrivée. L'hôtel est idéalement situé, dans le centre-ville, avec des commerces et des restaurants à proximité.

🛍️ Next Stop: Pakuwon Mall & Stay at Vasa Hotel Surabaya! 🏨 From Jalan Tunjungan to Pakuwon Mall – the shopping hopping continues! 🛍️ Pakuwon Mall is a massive, upscale shopping haven, perfect for fashion, dining, and lifestyle finds. A true paradise for shopaholics! ✨ Along the way, I spotted a bank called Bank Ina – ha ha, not mine, but it felt reassuring since shopping definitely needs a solid bank to back it up! 💳😂 After a full day of retail therapy, we checked in at Vasa Hotel Surabaya – and it totally lives up to the reviews! 🌟 🍽️ Breakfast Like a King 👑 – An enormous spread covering Indonesian, Korean, Japanese, Indian, and Western cuisines. A true international feast! 🍛🍣🍜🍗 ✔️ Pecal Bu Naning – Traditional Javanese salad with peanut sauce 🥗 ✔️ Sushi, Ramen & Tempura – Japanese delights 🍣🍤 ✔️ Indian Cuisine – Flavorful curries & roti 🍛 ✔️ Western Chicken Parmigiana – Crispy, cheesy, and oh-so-satisfying! 🍗🧀 I tried a bit of everything, and now my stomach might just burst from over-eating! 😂 But hey, when the food is this good, how can you stop? #VasaHotelSurabaya #BreakfastGoals #PakuwonMall #HotelHopping #ShoppingHopping #FoodieAdventures #TravelCaraSendiri #BankInaButNotMine

One positive thing is that the service is excellent. Staff is positive, friendly & somewhat helpful. However, cleanliness & room maintenance can definitely be improved.

Was a pleasant one. But room is a bit mehh... Lacking a bit of cozy feel. The items in room can be taken care better. Seems like the cleaning services can be improved. Other than that the service service reception and hotline all works good. Hotel location is nice and have some good access to food and restaurant. But sadly gym closes at 5pm. Guess I can never make it then if I am here for business trip.... Hopefully the time range can be extended in the future. Breakfast was not bad. Decent amount of choice and quality can definitely be improved.

A special shoutout to chef Dayat! His excellent services and professionalism is literally one of the best I have seen over many years of traveling. His passion and delicate taste for food is extraordinary. And most importantly he make us feel very welcomed and special whenever we come back to Westin Surabaya all the way from Singapore. Truly the best service!!! Keep up the excellent job. ☺️

Celebrated my partner's birthday and was well accommodated. Cakes were abundant and balloons were setup before we arrived. Overall, a great experience.

We had a good stay with family. Great location close to the malls you can find everything you need. However my kids was upset the main beach pool was under maintenance we couldn’t use, but the big pool can. The apartment is nice and cozy.

Breathtaking sceneries everywhere in Plataran Bromo. Excellent service. Only disappointing is mediocre food. The pastries seem to have too much preservatives that make one feel bloated and uncomfortable after eating. Cooked food has a lot of MSG too. The noodles cooked on the spot at breakfast can have some added ingredients, besides a bit of egg.