Hôtels 5 étoiles à Toscanne, Italie

L'hôtel, récemment ouvert, est plus calme car il n'est pas situé dans la vieille ville, mais il est un peu éloigné des attractions, à environ 10-15 minutes à pied. Cependant, on trouve de nombreux restaurants à proximité, offrant un large choix. Le service était bon, mais un peu lent. La chambre était spacieuse, surtout la salle de bain ; la literie et les produits de toilette étaient très confortables et, surtout, neufs ! Tout était neuf, ce qui a rendu le séjour très agréable. Bien qu'il s'agisse d'une maison rénovée de 200 ans, elle est très lumineuse et les fenêtres à double vitrage assurent une excellente isolation phonique, la rendant incroyablement calme… comme si l'on était complètement coupé du monde. Le choix au petit-déjeuner était assez varié, mais le prendre séparément coûte 35 euros, ce qui est un peu cher.

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

Best hotel experience . Very accommodating and warm staffs. Perfectly clean rooms .  Love it

J'aurais dû vivre à Florence, trouver un hôtel près de la pizza. Pour savoir comment réserver à la ville de pizza, il est bon, à côté de la pizza est la Méditerranée, à pied, je ne vois pas, parce qu'il n'y a pas de voiture, je ne peux pas marcher. Réservez deux jours, j'ai peur de ne pas arriver à l'avion, j'ai peur de ne pas courir un jour. La tour de la tour, la plus réelle.

🌅 Set on Italy’s picturesque Tuscan coast, Livorno is a city where sea breezes meet old-world grandeur. If you crave a magical sunrise or sunset over the water, GH Palazzo Suite & Spa will sweep you off your feet with a fairy-tale panorama right from your window. The fabulous food, personal service, and grand history seal the deal—this hotel promises an unforgettable vibe and access to all things Livorno. Location-wise, GH Palazzo Suite & Spa sits on Viale Italia, 195—steps from local seafood restaurants, lively squares, and the city’s famous seafront promenade. Getting here is a breeze; you’re minutes away from central attractions and the shore. Staff here are friendly and attentive, adding a warm touch to the stay. The hotel’s historic charm is perfect for snapping those coveted sunrise scenes—try the lobby for classic elegance or the rooftop for a true “insta-worthy” golden hour. Early booking on trip.com gets you the best rates and room selection—look for suites with sea views! For the perfect Livorno itinerary, combine hotel R&R with a walk to Piazza Grande, a seafood lunch by the harbor, and sunset shots at Terrazza Mascagni. #Livorno #GHPalazzo #BeachHotel #SunriseSunset #Tripcom

Went there to see the beach and enjoy the sea, when I checked in I brought big suit case and the guy at front desk was pointing his finger at me and asking whether I'm alone, I honestly felt very much offended and the guy needs to be well trained again his manner as this is absolutely not favored by any guests who will visit there other than him all the staffs are kind and nice but he's the face of the hotel as all the guests who are stepping into the lobby will see his such bad attitude toward guests .. that is not really matching with the entire atmosphere of the hotel .. breakfast was great , very spacious and many menus so I literally have enjoyed well and then I walked out to the beach side and saw many people are walking alongside the beach, location is good one last thing, why the wifi passcode is every 6~7 hours being changed?? this is absolutely unnecessary and made me really irritating as I did not know why the internet is not working, please change this for other guests

I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not? Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments! I am very easy handle person just say actually things only!

The best hotel we have stayed at. Its quiet luxury in terms of service - the hotel staff at all levels are down to earth and treat everyone equally and kindly and their service does leave you wanting for anything. It was worth every dollar. Paul, their head concierge, is beyond exceptional. Provided a lot of help with day trips and recommendations that we took and loved. They even helped with a car rental that was dropped and picked up at the hotel. And Paul also came and picked us up when the taxis were on strike for a night (so kind). The rooms are immaculate and extremely clean. They are beautifully decorated and spacious. The library is a cozy place to eat breakfast and read or have a quiet moment to yourself. and the grounds are beautifully kept. We also went during their shoulder season so it was quieter - not sure what summer might be like there I hope to definitely go back there.

⭐️⭐️⭐️⭐️⭐️ Le service à The St. Regis Florence était exceptionnel. Après ma départ, j'ai découvert que j'avais laissé quelques articles dans ma chambre. L'équipe de l'hôtel a répondu rapidement et coordonné efficacement la livraison de mes biens à mon prochain hôtel. Leur professionnalisme, leur réaction et leur attention aux détails montrent la vraie norme St. Regis. Je suis profondément reconnaissante de leur excellent soutien et je recommande vivement de rester ici.

Il s'agit d'un très vieil hôtel thermal, pas luxueux, la plupart des clients sont des locaux ; la chambre est grande, les installations sont relativement anciennes, mais le lit de style européen avec des rideaux et de très vieilles fenêtres en bois (avec des volets en bois) sont très européens, et les installations de la salle de bain semblent encore des années 70 et 80 ; il est à noter que la salle de piano où est pris le petit déjeuner a une atmosphère royale et aristocratique sur les photos, super 👍