I was initially very satisfied with this hotel, but my entire experience was completely ruined on the morning of March 29 at 10:00 AM.
A staff member knocked on my door in an extremely aggressive and urgent manner. Even after I clearly told them to wait, they continued banging loudly on the door without any respect for my privacy.
When I finally opened the door, expecting something urgent or important, I was shocked to find out that they were simply asking whether I needed housekeeping.
This behavior is absolutely unacceptable. There was no emergency, no prior request, and no justification for such intrusive and disrespectful conduct. This was not only unprofessional, but also extremely disturbing.
I do not need or appreciate this kind of forced “morning call.” It shows a serious lack of basic training and respect for guests.
Because of this incident, I immediately decided to check out and leave the hotel. I strongly do NOT recommend this property.
Disappointing for a reputable resort. It is very dated, needs an upgrade. Our Lagoon view room and a an adjoining door, the neighbours sounded like they were living in our room. Gym was old, torn equipment & malfunctioning. Room wasn’t ready at 4pm, breakfast kept running out of rentals such, milk, coffee, plates, teacups etc (staff were working hard), when wheeling luggage in path, surface is rough and dangerous. Staff were the exception to our experience, they were friendly and would go out of their way to help.
De nombreux hôtels au Vanuatu n'ont pas de climatisation, et celui-ci semble également y avoir une électricité très chère, donc les habitants ne sont pas habitués à utiliser la climatisation, les chambres sont très bien, un bâtiment séparé, le seul inconvénient est qu'il il fait chaud et il y a des moustiques
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