Hôtels proches de Memorial of Denis Ten, Almaty

Since the reviews on here are quite old, I was worried about this place... But instead I was pleasantly surprised! I arranged airport pick-up through the hotel and it was smooth despite my arrival at 03:00. The room is dated, but everything is clean and in working condition. There's a bathrobe and slippers, hair dryer, basic toiletries and a toothpaste/brush kit. Didn't see an iron. The gym is basic but functional - a few machines, a treadmill, a bench and some free weights. There's also a heated pool. Breakfast is included and it's a buffet (cold dishes) and table service (hot dishes) - local cheeses and deli meats, eggs, cereal, etc. Great, central part of town!

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

Struttura piuttosto semplice ed abbastanza pulita,situata non lontano dal centro di Almaty. La mia camera era,abbastanza spaziosa e pulita,dotata di balcone,bagno con doccia,set di cortesia,in particolare ho trovato il letto molto comodo. Nel complesso si tratta di una buona struttura,non ancora avvezza secondo me,ad accogliere turisti da tutto il Mondo . Colazione e barriere linguistiche (solo un receptionist su quattro con cui abbia avuto a che fare,parlava inglese) da migliorare. Per il resto,lo consiglierei.

Les excellentes qualités appartenant à la classe vieux, les suites du 12e étage sont très grandes, vous pouvez voir la montagne. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

The hotel ist exceptional and good. The rooms are spacious and of high quality, the beds super and great. Fresh fruits, coffee and some small sweets are in the rooms. The staff is very helpful and friendly. For me it is the best solution with a fair relationship of price and service in Almaty. I had a service issue and the issue has been solved for my full satisfaction by the manager within a few hours. Extremely customer oriented hotel and management. Anytime to be recommended

C'est l'hôtel le plus détestable que j'aie jamais rencontré. Et il n'y a pas même de petites chambres - c'est juste un prix bas à expliquer. Je suis arrivé au travail, j'ai vécu 6 nuits, pendant cette période la chambre n'a jamais été nettoyée, n'a pas changé les vêtements et les serviettes! Le petit déjeuner était terrible - même le gâteau pouvait épuiser (tous les graisses en huile, avec un goût détestable). Le contrôle a été préparé deux jours (!) après l'expulsion. En général, si vous restez quelques nuits sans petit déjeuner, alors probablement normale.

Je suis resté 3 nuits dans cet hôtel fin aout. J etais dans une chambre au dernier étage, tres confortable avec une belle vue sur Almaty. L emplacement est correct, à proximité de la rue pietonne Arbat et pas trop loin d une station de metro Zhibek Zholy, mais pas forcement central. L accueil au checkin/checkout etait sympa et pro, pareil pour l equipe du petit dejeuner. Par contre, accueil plus froid, voir nonchalant au spa et au bar. Probleme de langue? En tout cas, je recommande, l hotel reste une valeur sûre!

Convient pour une nuitée d'une ou deux nuits. Mobilier un peu vieillot dans la chambre. La cuisine commune est équipée d'une cuisinière et d'ustensiles. Deux salles de bains communes avec douches. Les voisins ne sont pas bruyants. A proximité se trouve un centre commercial avec un supermarché.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo